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QNAP TS-h765eU User Manual
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QNAP TS-h765eU User Manual

QNAP TS-h765eU User Manual

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TS-h765eU
User Guide
Document version: 2
15/08/2024

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Summary of Contents for QNAP TS-h765eU

  • Page 1 TS-h765eU User Guide Document version: 2 15/08/2024...
  • Page 2 TS-h765eU User Guide Contents 1. Important Information Safety information............................3 2. Product Overview About the TS-h765eU............................. 6 Hardware specifications..........................6 Package contents............................10 Components..............................11 Front panel..............................11 Rear panel..............................12 System board............................13 Drive numbering............................13 Installation requirements..........................14 Setting up the NAS............................14 3.
  • Page 3 7. Glossary Cloud Key............................... 56 myQNAPcloud............................... 56 myQNAPcloud Link............................56 QNAP ID................................. 56 Qfinder Pro..............................56 QuTS hero..............................56 8. Notices Limited warranty............................57 Disclaimer..............................57 Copyright and trademarks.......................... 57 GNU General Public License........................58 CE notice................................ 67 UKCA notice..............................67 FCC notice..............................67 VCCI notice..............................68...
  • Page 4 Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-h765eU User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-h765eU User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.
  • Page 7 RAM with in-band ECC. The NAS features three hot-swappable E1.S NVMe PCIe drive bays and four SATA 6 Gbps drive bays for both hard disk drives and solid-state drives. The TS-h765eU is a modern storage solution, enhancing team collaboration and productivity by simplifying file management, automating tasks, and ensuring data availability for critical applications.
  • Page 8 Memory slots 1 x DDR5 SODIMM Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 9 • E1.S NVMe solid-state drives (up to 15 mm height) Important 9.5 mm and 15 mm E1.S solid state drives require the QNAP drive tray TRAY-E1S-01. This drive tray must be purchased separately. For the list of compatible drive models, go to https://www.qnap.com/...
  • Page 10 TS-h765eU User Guide Component TS-h765eU-4G Buttons • Power • Reset Dimensions Form factor 1U Rackmount Dimensions (H x 43.3 x 430 x 292.1 mm W x D) (1.7 x 16.93 x 11.5 in) Net weight 4.51 kg (9.94 lbs) Others Rail compatibility •...
  • Page 11 TS-h765eU User Guide Component TS-h765eU-4G System battery CR2032 lithium battery (3V, 225 mAh) Warning • This battery is a button battery. If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours. Keep batteries out of reach of children.
  • Page 12 TS-h765eU User Guide Item Quantity Screws for 3.5-inch drives Screws for 2.5-inch drives Quick Installation Guide (QIG) Components Front panel Component Component Drive LEDs Expansion unit LED M.2 SSD LEDs Status LED LAN LED Power button Product Overview...
  • Page 13 TS-h765eU User Guide Rear panel Component Component E1.S/M.2 PCIe slot 3 Kensington security slot E1.S/M.2 PCIe slot 2 Power input E1.S/M.2 PCIe slot 1 Reset button 2.5 Gigabit Ethernet speed LED USB 3.2 Gen 1 Type-A port 2.5 Gigabit Ethernet activity LED 2.5 Gigabit Ethernet port (RJ45) 1...
  • Page 14 TS-h765eU User Guide System board Component Component System fan 1 System fan 2 Memory slot System fan 3 Drive numbering Product Overview...
  • Page 15 TS-h765eU User Guide Installation requirements Category Item Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F) • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals •...
  • Page 16 TS-h765eU User Guide 5. Power on the NAS. 6. Install QuTS hero. For details, see QuTS hero installation. 7. Log on to QuTS hero. Product Overview...
  • Page 17 The TS-h765eU series is compatible with 3.5-inch hard drives, 2.5-inch solid-state drives, M.2 solid- state drives, and ES.1 solid-state drives. Important 9.5 mm and 15 mm E1.S solid state drives require the QNAP drive tray TRAY-E1S-01. This drive tray must be purchased separately. Installing 2.5-inch solid-state drives on 3.5-inch trays Warning •...
  • Page 18 TS-h765eU User Guide b. Pull the tray out. 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws.
  • Page 19 TS-h765eU User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installing 3.5-inch hard drives on 3.5-inch trays Warning • Installing a drive deletes all data on the drive.
  • Page 20 TS-h765eU User Guide b. Pull the tray out. 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws.
  • Page 21 The TS-h765eU has three M.2 SSD trays in the Rear panel. • For a list of compatible M.2 SSDs, go to https://www.qnap.com/compatibility. • The drive tray comes preinstalled with a QDA-E1SM adapter for installing M.2 SSDs. Warning • Installing a drive deletes all data on the drive.
  • Page 22 Note • Heatsinks are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to https://shop.qnap.com/. • Heatsinks must not exceed a height of 4.5 mm. a. Locate the controller on the M.2 SSD.
  • Page 23 • Thermal pads are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to https://shop.qnap.com. • The QNAP TPAD-M2SSD-04 thermal pads are recommended. The TPAD-M2SSD-04 includes thick and thin thermal pads for installing single-sided and double-sided SSDs.
  • Page 24 TS-h765eU User Guide a. Install a thick thermal pad on the drive tray. b. Install a thin thermal pad on top of the thick thermal pad. Note This step is for single-sided SSDs only. Skip this step if you are installing a double- sided SSD.
  • Page 25 TS-h765eU User Guide 4. Install the M.2 SSD. a. Insert the M.2 SSD into the slot. b. Carefully press down the M.2 SSD. 5. Load the tray into the bay. a. Insert the tray into the bay. Installation and Configuration...
  • Page 26 TS-h765eU User Guide b. Tighten the screw that secures the tray to the chassis. Installing 5.9 mm E1.S solid-state drives For a list of compatible E1.S SSDs, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive.
  • Page 27 TS-h765eU User Guide 2. Install the E1.S SSD. a. Remove the screws that secure the M.2 SSD adapter to the tray frame. Note The drive tray comes preinstalled with a QDA-E1SM adapter. b. Remove the M.2 SSD adapter. c. Place the drive on the tray frame so that the holes on the drive align with the holes on the tray frame.
  • Page 28 Tighten the screw that secures the tray to the chassis. Installing 9.5 mm and 15 mm E1.S solid-state drives • 9.5 mm and 15 mm E1.S solid state drives require the separately purchased QNAP drive tray TRAY-E1S-01. • For a list of compatible E1.S SSDs, go to https://www.qnap.com/compatibility.
  • Page 29 TS-h765eU User Guide b. Pull the tray out. 2. Install the E1.S SSD. a. Place the drive on the TRAY-E1S-01 tray base so that the holes on the drive align with the holes on the tray base. b. Attach the screws that secure the drive to the tray base.
  • Page 30 TS-h765eU User Guide b. Tighten the screw that secures the tray to the chassis. Installing the QXG-ES10G1T network expansion card Warning • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Remove a drive tray. a. Loosen the screw that secures the tray to the chassis.
  • Page 31 Tighten the screw that secures the tray to the chassis. Replacing memory modules The TS-h765eU has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory module. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 32 TS-h765eU User Guide 4. Remove the top cover. a. Remove the screws that secure the top cover to the chassis. b. Slide the top cover back. c. Lift the top cover off the device. Installation and Configuration...
  • Page 33 TS-h765eU User Guide 5. Remove the installed memory module. a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 34 TS-h765eU User Guide d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 6. Install a new module. a. Align the notch with the ridge in the slot.
  • Page 35 TS-h765eU User Guide b. Slide the top cover forward. c. Attach the screws that secure the top cover to the chassis. 8. Connect all cables and external attachments. 9. Power on the device. 10. Verify that the module is recognized by the device.
  • Page 36 Connecting USB expansion units The NAS supports five USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 37 Rail kits Rail kits are not included with the device and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. The TS-h765eU is compatible with the following rail kit model: Model Compatible Rail Kit TS-h765eU •...
  • Page 38 3. Install a second handle on the other side of the chassis. 4. Power on the NAS. QuTS hero installation The TS-h765eU uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods. Installation and Configuration...
  • Page 39 Initializing QuTS hero using Qfinder Pro You can initialize QuTS hero using Qfinder Pro, which is a utility designed to help you locate and manage QNAP devices on your network. Warning Installing QuTS hero deletes all data on the drives. Back up your data before proceeding.
  • Page 40 3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.
  • Page 41 ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.
  • Page 42 1. Power on the device. 2. Connect the device to the internet. 3. Go to the QNAP Cloud Installation website using one of the following methods: • On your computer, go to the website dedicated to your region. • Global: https://install.qnap.com...
  • Page 43 TS-h765eU User Guide The NAS restarts and the smart installation screen shows QuTS hero as the operating system to install. 9. Click Start Smart Installation Guide. The Install Firmware window appears. 10. Install firmware using any of the following methods:...
  • Page 44 TS-h765eU User Guide 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears.
  • Page 45 Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.
  • Page 46 TS-h765eU User Guide Operation User Action Result Basic Press and hold The following settings are reset to default: system the button for • The admin account is automatically enabled. reset 3 seconds. • System administrator password: For details on the default...
  • Page 47 TS-h765eU User Guide System Status LED Status Description Flashes green and • A drive is being formatted. red alternately • The device is being initialized. every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress.
  • Page 48 TS-h765eU User Guide Status Description A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. Drive Status LED Status Description Green The drive is ready. A drive read/write error occurred.
  • Page 49 TS-h765eU User Guide 2.5 Gigabit Ethernet Speed LED Status Description Green The network connection is operating at 2.5 Gbps. Orange • The network connection is operating at 1 Gbps. • The network connection is operating at 100 Mbps. • The network connection is operating at 10 Mbps.
  • Page 50 TS-h765eU User Guide Duration Frequency Description Long beep (1.5 • A disk volume is about to reach its full capacity. seconds) • A disk volume has reached its full capacity. • The drives are in degraded mode. • A drive is rebuilding.
  • Page 51 TS-h765eU User Guide 5. NAS Migration You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other settings are retained on the destination NAS after migration.
  • Page 52 Licenses Licenses are not migrated. Warning To prevent losing all your software licenses, QNAP recommends deactivating licenses on the source NAS before data migration. Applications If the destination NAS has less RAM than the source NAS, the following features and applications might not function: Virtualization Station, Qsirch, and Snapshots.
  • Page 53 1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.
  • Page 54 TS-h765eU User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty.
  • Page 55 TS-h765eU User Guide 5. Remove the failed drive from the device. 6. Wait for 20 seconds or until the device beeps twice. 7. Remove the failed drive from the drive tray. 8. Insert the new drive into the drive tray.
  • Page 56 TS-h765eU User Guide Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/go/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com...
  • Page 57 User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...
  • Page 58 "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...
  • Page 59 TS-h765eU User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 60 TS-h765eU User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 61 TS-h765eU User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential...
  • Page 62 TS-h765eU User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 63 TS-h765eU User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b.
  • Page 64 TS-h765eU User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 65 TS-h765eU User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 66 TS-h765eU User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 67 TS-h765eU User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.
  • Page 68 TS-h765eU User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.
  • Page 69 • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.
  • Page 70 TS-h765eU User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。...

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