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Summary of Contents for Unify OpenScape CP110
- Page 1 Unify OpenScape Desk Phone CP110 OpenScape Voice OpenScape Business User Guide HFA 10/2024 A31003-C1000-U133-01-7619...
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Page 2: Important Information
(collectively “Unify”) or others. Use of the trademarks is prohibited without the express consent from Mitel and/or Unify. Contact our legal department at ipleg- al@mitel.com for additional information. For a list of the worldwide Mitel and Unify registered trademarks, refer to the web- site: http://www.mitel.com/trademarks. -
Page 3: Software Update
à Support. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: https://wiki.unify.com/. Location of the telephone The telephone may only be operated using the LAN cabling internally in the building. -
Page 4: Product-Oriented Environmental Protection
Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products. -
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Setting the required option Service Intended use Telephone type... - Page 6 Settings menu Ports on the underside of the phone Threading the connection cables How to use network connections Updating the phone Telephone settings Display Setting the display contrast Setting the display language Audio Adjusting the volume during a call Adjusting the ringer tone Adjusting the attention ring volume Adjusting the speakerphone to the room acoustics Call settings...
- Page 7 Accepting calls from the entrance phone and opening the door Turning the microphone on and off Ending a call Dialling Off-hook dialling On-hook dialling Dialling or correcting phone numbers Dialling with the headset connected Dialling with selected dialling keys Making calls with a DSS key Redialling a number Using the caller list Calling a contact from the internal system directory...
- Page 8 Transferring a call Parking a call Holding a call Conducting a conference call Activating tone dialling / DTMF suffix dialling Making calls in an executive / secretary team Lines Line or trunk keys Accepting calls with the line keys Dialling with line keys Placing a call on hold on a line key and retrieving the held call Making calls on multiple lines alternately MULAP privacy release...
- Page 9 Other settings and functions Call charges Displaying call charges (not for US) Displaying call charges for another telephone (not for US) Dialling with call charge assignment Appointment reminder function Saving a timed reminder Using timed reminders Using another telephone like your own for a call Logging on to the "guest telephone"...
- Page 10 Licenses Fixing problems Responding to error messages Troubleshooting Overview of functions and codes (alphabetical) Index...
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Page 11: General Information
General information General information About this manual ICONS USED IN THE MANUAL Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference. This icon refers to an operation or setting performed via the web interface. This icon refers to an operation or setting performed directly on the phone. -
Page 12: Setting The Required Option
General information Shortened illustration in the user guide Press the key on the left or right side. Select and confirm the option shown (e.g. for settings the ringer volume). Volume SETTING THE REQUIRED OPTION Required operating steps with display text The current value of the option is shown with more or fewer graduation marks fol- XXXX = x lowing confirmation. -
Page 13: Telephone Type
General information Telephone type The identification details (exact product designation and serial number) of the tele- phone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator. -
Page 14: Getting To Know The Desk Phone Cp110
Getting to know the Desk Phone CP110 Getting to know the Desk Phone CP110 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. -
Page 15: Navigation Keys
Getting to know the Desk Phone CP110 The status LED displays the phone connection status. Incoming calls and new voice mails are visually signalled via the notification LED. The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various functions. -
Page 16: Programmable Function Keys On The Phone
Getting to know the Desk Phone CP110 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down... -
Page 17: Dialpad
Getting to know the Desk Phone CP110 DIALPAD You can only use the digits 1 to 9 and 0 as well as the * and # characters when dial- ling a number. In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and spe- cial characters mentioned. -
Page 18: Multi-Function Keys
Getting to know the Desk Phone CP110 ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer Switches between uppercase... -
Page 19: Display
Getting to know the Desk Phone CP110 Abc: First letter in uppercase, subsequent letters in lowercase abc: Lowercase letters only Move cursor left: Moves the cursor to the left Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the clipboard Paste: Inserts the entire content from the clipboard at the cursor position Display The various screens displayed in the following sections depend on the con-... -
Page 20: Displays On The Status Line For Adjusting The Volume
Getting to know the Desk Phone CP110 You can also configure a "Show phone display" key for both of these instances to access the idle mode screen. Icons in the idle menu Icons for different situations and options are displayed on the phone screen in idle mode. -
Page 21: Mailbox
Getting to know the Desk Phone CP110 Display Meaning Ringer volume in 10 levels Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode. Mailbox Use the key to access messages from services. -
Page 22: Call Lists
Getting to know the Desk Phone CP110 Press the key when the "Mute off?" is displayed. A notification "Mute off" is dis- played for a few seconds and muting is disabled. Call lists Calls to the phone, unanswered calls, and dialled phone numbers are saved in “call lists”. -
Page 23: Ports On The Underside Of The Phone
Getting to know the Desk Phone CP110 The bottom line consists of “labels” that can be assigned to the function keys below the display. Open the Settings menu by pressing the settings key. User: The options allow you to adapt the telephone to your individual requirements. -
Page 24: Threading The Connection Cables
Getting to know the Desk Phone CP110 Network LAN port PC LAN port Optional power supply Headset port Handset port THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand. -
Page 25: Updating The Phone
Getting to know the Desk Phone CP110 PC LAN port Network LAN port Updating the phone The phone application (“software” or “firmware”) is regularly updated by the admin- istrator to keep the safety and function of the software at the current level. During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. -
Page 26: Telephone Settings
Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired. -
Page 27: Audio
Telephone settings Audio Adjusting audio settings You can optimize the audio settings on your phone for your work environment and according to your personal requirements. ADJUSTING THE VOLUME DURING A CALL You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set. Save. -
Page 28: Adjusting The Speakerphone To The Room Acoustics
Telephone settings If you do not save, the original value is reset for the next call. ADJUSTING THE SPEAKERPHONE TO THE ROOM ACOUSTICS To help the other party understand you clearly while you are talking into the micro- phone, you can set the telephone to "Normal", "Room echoing" and "Room muffled"... -
Page 29: Muting The Call Waiting Tone
Telephone settings *490 = Call wait.term.on? Optionally, select and confirm the option shown. MUTING THE CALL WAITING TONE You can suppress the advisory tone (approx. every six seconds) for second calls. A single special dial tone then alerts you to the waiting call. Activating Open the idle menu. -
Page 30: Configuring A Speed-Dial Key
Telephone settings CONFIGURING A SPEED-DIAL KEY You can program the keys with ten frequently used phone num- bers. How to use the speed-dial keys is described in section "Dialling with speed- dial keys" à page Open the menu. Select and confirm the option shown. *92 = Change Speed Dial? Press the key shown. -
Page 31: Settings That Impact Energy Efficiency
Telephone settings *=*=default? Confirm the option shown (= standard night answer service). Optionally, enter the code (= standard night answer service). Enter the destination number (= temporary night answer service). Confirm the option shown. Save & exit? Deactivating Select and confirm the option shown. Night answer off? The Admin can also configure an "automatic night answer service”... -
Page 32: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function. -
Page 33: Programming A Procedure Key
Programming the function keys Programming a procedure key Phone numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The admin must have granted the appropriate authorization. Example The function “Associated serv.”... -
Page 34: Configuring Selected Dialling Keys
Programming the function keys Select the saved procedure by pressing the key. Procedures with functions are activated by pressing the button and deactivated by pressing it again. You can also press the procedure key during a call to automatically send the saved digits as DTMF signals (see "Accepting calls from the entrance phone and opening the door"... - Page 35 Programming the function keys Direct station select? Select and confirm the option shown. Press the required selected dialling or direct station selection key. Select and confirm the option shown. Delete?
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Page 36: Making Calls
Making calls Making calls Receiving calls The telephone rings if the ring tone is active. If transmitted, the calling party inform- ation (name, phone number) is displayed. ANSWERING A CALL VIA THE HANDSET The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator). -
Page 37: Picking Up A Specific Call For A Colleague
Making calls PICKING UP A SPECIFIC CALL FOR A COLLEAGUE You hear another telephone ring. Open the menu. Select and confirm the option shown. More features? Select and confirm the option shown. *59 = Pickup - directed? Select and confirm until the required station is displayed. Next? Accept call? Confirm the option shown. -
Page 38: Accepting Calls From The Entrance Phone And Opening The Door
Making calls ACCEPTING CALLS FROM THE ENTRANCE PHONE AND OPENING THE DOOR If an entrance phone has been programmed, you can use your phone to speak to someone at the entrance phone and to activate a door opener. If you have the proper authorization, you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF trans- mitter or the keypad installed). -
Page 39: Dialling
Making calls Press the key. Hang up the handset. Confirm if configured. Disconnect? After the call has ended (either by you or the remote party), end of call notification with information about the duration of the call is displayed. Dialling OFF-HOOK DIALLING Lift the handset. -
Page 40: Dialling Or Correcting Phone Numbers
Making calls DIALLING OR CORRECTING PHONE NUMBERS You can enter the number without the number being dialled straight away. This means that you can correct the number if necessary. It is only dialled when requested by you or after a set time has expired. Enter the phone number and correct if necessary. -
Page 41: Making Calls With A Dss Key
Making calls You can press the selected dialling key during a call and automatically initiate a callback (see "Calling a second party (consultation)" à page 53). MAKING CALLS WITH A DSS KEY Prerequisite: You have configured direct station selection (DSS) keys on the phone (see "Programming the function keys"... -
Page 42: Calling A Contact From The Internal System Directory
Making calls Dialling a phone number from the caller list Select and confirm the option shown. Call? The caller is automatically deleted from the caller list when a connection is finally set up. Displaying the call time Select and confirm the option shown. Time/date sent? Displaying caller details Select and confirm the option shown. -
Page 43: Calling A Contact From The Directory
Making calls Delete final letters, if necessary. Show details such as different phone numbers. Use the navigation key to reset the search. Dialling the required entry Confirm the option. CALLING A CONTACT FROM THE DIRECTORY Contacts can be selected from the corporate directory or personal directory. Two options are provided for entering the characters via the dialpad. -
Page 44: Dialling Contacts From The Call Lists
Making calls Character Number key p P q Q r R s S 7 t T u U v V 8 w W x X y Y z Z 9 . , ; L _ + - / * { } [ ] ( ) AND # ! ? $ % 1 "Blank space"... -
Page 45: Making Calls Using System Speed-Dial Numbers
Making calls Display next? Select and confirm until the required entry is displayed. If calls are available, the first call is displayed with date and time. You are informed if the subscriber is currently free or busy. Select and confirm to dial the subscriber displayed. Call Sender? Deleting an entry in the call lists Missed Calls? -
Page 46: Dialling With Speed-Dial Keys
Making calls DIALLING WITH SPEED-DIAL KEYS Prerequisite: You have configured speed-dial keys (see "Configuring a speed-dial key" à page 30). Open the menu. Confirm the option shown. *7 = Speed dial? Press the key shown. … Press the required speed-dial key. TALKING TO AN INTERNAL PARTY WITH A SPEAKER CALL You can place a speaker call to an internal party using the loudspeaker on their tele-... - Page 47 Making calls Send Message? Select and confirm the option shown. Enter the internal phone number of the recipient or group. 0 = Please callback? Select predefined text (can be changed by the admin) and confirm. … Optionally, enter the code directly. The code is shown on your display with the corresponding message.
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Page 48: Leaving An Absence Text
Making calls LEAVING AN ABSENCE TEXT You can leave messages or absence notices on your phone's display for internal callers who wish to contact you in your absence. When you receive a call, the message appears on the caller's display. Open the idle menu. -
Page 49: Forwarding Calls
Making calls Forwarding calls USING VARIABLE CALL FORWARDING You can immediately forward internal or external calls to different internal or external telephones (“destinations”). External destinations require special configuration in the system. When call forwarding is active, a special dial tone sounds when you lift the handset. -
Page 50: Using Call Forwarding No Reply
Making calls USING CALL FORWARDING NO REPLY Calls that are not answered after three rings (default setting) or received while another call is ongoing can be automatically forwarded to a specified telephone. Open the menu. Select and confirm the option shown. *495 = CFNR on? Enter the destination phone number. -
Page 51: Accepting A Callback
Making calls ACCEPTING A CALLBACK A user for whom a callback was saved is now no longer busy or has meanwhile made a call. Your telephone now rings and the following message appears on the display “Callback: ...”. The following options are available: Lift the handset. -
Page 52: Switching To Handset
Making calls Hold down the key and hang up the handset on the receiver. Then release the key and proceed with your call. US mode If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. -
Page 53: Saving A Phone Number
Making calls Prerequisite: You are engaged in a phone call and hear an advisory tone (every six seconds). Ending the first call and answering the waiting call Hang up the handset. Your phone rings. Lift the handset. Answer the second call. Placing the first call on hold and answering the second call Select and confirm the option shown. -
Page 54: Transferring A Call
Making calls Ending a consultation call Confirm the option shown. The consultation call is disconnected. The call with the Release? first party is resumed. Switching to the held party (alternating) Prerequisite: You are on a consultation call. Select and confirm the option shown. You switch to the held party. Toggle? Ending an alternate operation Select and confirm the option shown. -
Page 55: Parking A Call
Making calls Hang up the handset. If a connection is not set up between the other two parties within a configurable time, e.g. 40 seconds, you will be called again. You are reconnected with the first party. PARKING A CALL You can park up to ten internal or external calls. -
Page 56: Conducting A Conference Call
Making calls CONDUCTING A CONFERENCE CALL In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. -
Page 57: Activating Tone Dialling / Dtmf Suffix Dialling
Making calls End conference End conference? Select and confirm the option shown. Optionally, hang up the handset if this feature is configured. ACTIVATING TONE DIALLING / DTMF SUFFIX DIALLING You can transmit dual-tone multi-frequency (DTMF) signals to control devices such as an answering machine or automatic information system. Open the menu. -
Page 58: Making Calls In An Executive / Secretary Team
Making calls in an executive / secretary team Making calls in an executive / secretary team Lines A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis. Primary line: All multi-line telephones have a primary line. -
Page 59: Accepting Calls With The Line Keys
Making calls in an executive / secretary team Notification on display The display of the status label will be controlled by the state of the key. Line or func- tion key can be pulsing or inverted similar to a LED. Status Meaning Standard... -
Page 60: Making Calls On Multiple Lines Alternately
Making calls in an executive / secretary team Optionally, hang up the handset. Optionally, press the "Release" key. Release Depending on the configuration, this may be necessary so other team members can also pick up the call on hold. Retrieving the call Line Press the line key, above which the text label is flashing slowly or is shown inverse. -
Page 61: Direct Destination Selection Keys
Making calls in an executive / secretary team Direct destination selection keys Each team member has a direct destination selection key (DDS key) for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. In contrast to a name key, a DDS key indicates the status of the other extension via the notification LED. -
Page 62: Forwarding Calls On Trunks
Making calls in an executive / secretary team Optionally, use speakerphone mode. Forwarding calls on trunks You can immediately forward internal and / or external calls to your lines to dif- ferent internal or external telephones (destinations). If you activate call forwarding for a line, this will apply to all line keys of your group for this line. -
Page 63: Transferring Calls Directly To The Executive Phone
Making calls in an executive / secretary team Line Press the required line key. Enter the required trunk number. If available, press the key shown. Fwd Line If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. - Page 64 Making calls in an executive / secretary team Optionally, open the menu. Select and confirm the option shown. #502 = Ring Transfer: Off? Line Press the required line key. Optionally, enter the required trunk number. In this manual, flashing text labels are identified by this icon, regardless of the flashing interval.
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Page 65: Group Call / Hunt Group
Group call / hunt group Group call / hunt group If configured, your telephone is part of a team. The team consists of internal phones that are able to use certain functions. For configuration of the hunt group, consult the administrator. Activating or deactivating a group call For more information on leaving a hunt group if your telephone operates with system networking via LAN, see "Ringing group"... -
Page 66: Picking Up A Call For Another Member Of Your Team
Group call / hunt group 301 X = Group name If an "X" appears between group or trunk number (such as 301) and the group name, the audible tone is active for this group or trunk. No "X" means that the aud- ible tone is deactivated. -
Page 67: Uniform Call Distribution (Ucd)
Group call / hunt group For more information on setting up a ringing group if your telephone operates with system networking via LAN, see "Ringing group" à page 85). Saving, displaying and deleting telephones for the ringing group Open the menu. Select and confirm the option shown. - Page 68 Group call / hunt group Requesting and activating wrap-up time You can request or activate wrap-up time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on.
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Page 69: Privacy And Security
Privacy and security Privacy and security Turning silent ringing on and off If you do not wish to take calls, you can activate the ringer cut-off or silent ringing function. Calls are only identified by one ring signal and they are shown on the dis- play. -
Page 70: Caller Id Suppression
Privacy and security Do not disturb? Select and confirm the option shown. The display indicates if "Do not disturb" is activated. Confirm the option shown. Activate? Deactivate? Optionally, confirm the option shown. A tone reminds you that "Do not disturb" is activated when you lift the handset. Authorized internal callers automatically override the DND function after 5 seconds. -
Page 71: Locking Another Telephone To Prevent Unauthorized Use
Privacy and security When the phone is locked, a special dial tone sounds when the handset is lifted. Internally, users can make calls as normal. Your phone can also be locked or unlocked by an authorized party (see "Locking another telephone to prevent unauthorized use" à page 71). -
Page 72: User Password
Privacy and security *93=Change PIN? Confirm the option shown. Enter the current five-digit PIN. If you have not yet set a PIN, use "00000" as the initial PIN. Enter the new PIN. Re-enter the new PIN. If you forget your code, consult the administrator, who can reset your code. User password Your password protects your individual configurations. - Page 73 Privacy and security You must configure this setting via the WBM interface (see "Web interface (WBM)" à page 89).
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Page 74: Other Settings And Functions
Other settings and functions Other settings and functions Call charges DISPLAYING CALL CHARGES (NOT FOR US) For the current call If you want to display call charges as they occur during a chargeable call, the admin must request this option from the network operator. Call charge display must be requested from the network operator and con- figured by the admin. -
Page 75: Dialling With Call Charge Assignment
Other settings and functions The notification lights up to indicate that you have conducted a chargeable call since the last time you viewed the charges. Press the key shown. Chargeable calls are displayed. View call charges Press to display further chargeable calls. Next Select and confirm the option shown. -
Page 76: Using Timed Reminders
Other settings and functions *46=Alarm call on? Confirm the option shown. Enter a 4-digit time such as “0905” for “9:05” (= 9.05 am) or 1430 for 14:30 (= 2.30 pm). If the selected language is "US English" you can enter the code 2 for "am" or 7 for "pm"... -
Page 77: Logging On To The "Guest Telephone
Other settings and functions Enter the phone number of the other user. Enter the other user's code (see "Saving your PIN code " à page 71). If the other user has not set a PIN, he or she is prompted to do so on his or her Change PIN? phone. -
Page 78: Fax Details And Message On Answering Machine
Other settings and functions Mobile Login Press the key shown. If a key is not configured: Enter the code (e.g. #9419) for “Mobile Login Log off", (see "Overview of functions and codes (alphabetical)" à page 93). The log-off procedure begins. The "guest telephone"... -
Page 79: Activating Functions For Another Phone
Other settings and functions Activating functions for another phone If configured, you can activate and deactivate the following functions for other phones (Associated serv.): DND on/DND off, code 97/#97, see "Turning do not disturb on and off" à page 69 Forwarding on, code *11, *12, *13/#1, see "Using variable call forwarding"... - Page 80 Other settings and functions Lock telephone/Unlock telephone, code *66/#66, see "Locking the tele- phone to prevent unauthorized use" à page 70 Change PIN, code *93, see "Saving your PIN code " à page 71 Send Message/Display Messages, code *68/#68, see "Sending a message"...
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Page 81: Controlling Connected Computers / Programs / Telephone Data Service
Other settings and functions Controlling connected computers / programs / telephone data service If this function has been configured, you can control connected computers or pro- grams running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. Open the menu. -
Page 82: Diagnostic Data
Other settings and functions Call forwarding-no answer (service technician) to the internal phone num- "Using variable call forwarding" à page ber of your PSE (see A call request is signalled automatically. Responding to a page request Lift the handset. Enter the code. Enter your own phone number. -
Page 83: Special Networking Functions
Special networking functions Special networking functions If your telephone is operating in an environment in which multiple Desk Phone telephones are interconnected, you are conducting a call via the network. Leaving or joining a hunt group or group call Prerequisite: You are part of a hunt group or group call in another Desk Phone (see "Activating or deactivating a group call"... -
Page 84: Using Night Answer
Special networking functions Optionally, confirm your entry. Activating Open the idle menu. Select and confirm the option shown. Forwarding on? 1=All calls? Confirm the option shown. Optionally, select and confirm the option shown. 2=external calls only? Optionally, select and confirm the option shown. 3=internal calls only? Enter the destination phone number. -
Page 85: Ringing Group
Special networking functions Save & exit? Confirm the option shown. Deactivating Open the idle menu. Select and confirm the option shown. Night answer off? Ringing group You can have calls for your telephone signalled audibly at external telephones or at "Ringing group"... - Page 86 Special networking functions DISA internal? Select and confirm the option shown. Enter the (DISA) phone number of the Desk Phone where the relay is to be activ- ated. Optionally, confirm your entry. Enter the (DISA) phone number of the phone you wish to use to control the door opener.
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Page 87: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. Are all key LEDs working? Is the display working? Do all keys work? Are the loudspeaker, handset, ring volume, ring tone, alert tone and speak- erphone mode functioning correctly? The following may also be checked by the administrator: Device ID of the phone... - Page 88 Testing the phone Select and confirm the option shown.
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Page 89: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface 1. -
Page 90: User Menu
Web interface (WBM) 5. Make the desired changes. 6. Click the corresponding button to save or discard your changes. Button functions Login: Log in to the phone after you have entered the user password Save & exit: Apply changes Reset: Reset original values Refresh: Update the values. -
Page 91: Fixing Problems
Fixing problems Fixing problems Responding to error messages Incorrect entry. Possible causes: Station number is incorrect. Reactions: Enter correct station number. Possible causes: Locked function selected. Access denied. Reactions: Apply to the administrator for authorization for relevant function. Possible causes: Dialed a non-existent station number. Called phone is Feature not available. - Page 92 Fixing problems Other problems Consult your administrator. Customer service must clarify any problems that cannot be resolved. Contact partner in case of problems. Contact the administrator if a fault persists for more than five minutes.
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Page 93: Overview Of Functions And Codes
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. Any pro- grammed functions can be activated interactively (select and confirm) or via the Program / Service menu (select and confirm or enter a code). Interactively Settings Functions... - Page 94 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Log on *401 Log off #401 Available *402 Not available #402 Wrap up on *403 Wrap up off #403 UCD night on *404 UCD night off #404 Calls in queue *405 Absence text on Absence text off...
- Page 95 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code HF answerback on HF answerback off DISA DISA internal Discreet Call *945 Shift Key (Layer) Phone test *940 Trace call Temporary Phone *508 Join hunt group Leave hunt group IN hunt group *85* OUT of hunt group...
- Page 96 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Conference Start conference Add party End conference View conf parties Remove party Drop last conf. party *491 Show call charges (own tele- phone) View call charges (third-party telephone) Speed dial Speed dial (station speed dial) Change Speed Dial (station)
- Page 97 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Park a call Retrieve call Page Answer page (not for U.S.) Account code Enquiry Return to held call Quit and return Transfer/Accept Set Callback View callbacks/Delete Suppress call ID Restore caller ID Temporary MSN (not for U.S.) Ring Transfer: On...
- Page 98 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Lock telephone Unlock telephone Change PIN Phonebook Tel. data service Alarm call on Alarm call off Door opener on Door opener off Open door Transfer Pickup - directed Pickup - group Accept call Forwarding on...
- Page 99 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Retrieve line Telephone Lock *943...
- Page 100 Index Index Absence text deleting Activating door opener Agents Alternating in a team Announcement Answering machine Appointment Assigning a DID number Associated service Attention ring volume Automatic call waiting preventing and allowing Automatic connection setup Call accepting, group Answering distributing entrance telephone forwarding in a team holding...
- Page 101 Index Incoming parking picking up in a team picking up, directed retrieving from park Call charge assignment Call charges for another telephone for your telephone Call duration Call waiting allowing preventing Call waiting (camp-on) answering Call waiting tone on/off Callback Caller list, using Calling a second party Calls in queue...
- Page 102 Index Connection setup automatic Consultation Contrast Details, fax Dialing from caller list from the internal phonebook using speed dial with last number redial with selected dialing keys Direct destination selection Direct Inward System Access Direct station selection keys Dialing Directory DISA Display contrast Distributing calls...
- Page 103 Index Fax details Function key Programmable Programming Functions for another phone on/off resetting using from the outside General information Group call Handsfree answerback disabling enabling HiPath 5000 night answer opening a door ringing group Holding Hot line Hunt group...
- Page 104 Index Idle mode Internal phonebook IP telephony LAN telephony Leaving absence text LED displays Signaling LED LED messages, understanding 61, 63 Line key Locking/unlocking Making mobile calls Message(text) accepting deleting/viewing receiving sending Microphone MULAP privacy release Night answer...
- Page 105 Index Open listening Opening a door Operating instructions Operating steps programming a key Parking a call Personal identification number Phone number assigning Phone settings Picking up (call) 37, 66 PIN, saving Placing on hold in a team Primary line Privacy Private line Procedure programming a key...
- Page 106 Index Radio paging equipment (PSE) Redialing from caller list Redialing a number Reset services Resetting functions Ring transfer in an executive/secretary team Ringer tone Ringing group Safety notes Saving appointments Second call answering Second level Secondary line Security Settings Shared line Shift Shift key Signaling LED...
- Page 107 Index Speakerphone mode 36, 51 Adjusting the room acoustics Function Speed dial dialing saving station speed dialing system Station speed dialing Suffix dialing DTMF tone dialing System speed dialing System-wide cancellation Telephone locking 70-71 locking another phone locking/unlocking 70-71 locking/unlocking centrally using another phone like your own Telephone data service Telephone lock...
- Page 108 Index Uniform call distribution User interface User password Web interface Wrap-up time...
- Page 109 mitel.com Copyright © Mitel Networks Corporation 10/2024 All rights reserved. Reference No.: A31003-C1000-U133-01-7619...
- Page 110 mitel.com The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.
- Page 111 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
- Page 112 mitel.com atos.net...
- Page 113 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.
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