Shell Recharge Advanced View 2.3 User Manual page 17

Problem Possible cause
LED light is ƒ Problem with electric vehicle
constantly red
ƒ Low/high voltage warning
with charge cable
ƒ Grounding failure
plugged in at
both charge point
and vehicle side
LED light is The charge point may be faulted
constantly yellow
for more than 10
minutes without
charge cable
plugged in
User manual – Advanced View 2.3 - 075SRUSR01EN
Solution
Reboot the charge point by turning it off by flipping
the circuit breaker in the consumer unit and turn it
back on after 20 seconds. It takes around 5-10
minutes for the charge point to reboot. Try another
charge session after rebooting.
If no result:
Check if any message appears on the dashboard of the
vehicle.
If no message:
Check if the vehicle is able to charge on a different charge
point. If it is not able to charge somewhere else: tell the
customer to go to the car dealer to have the vehicle tested.
If the electric vehicle is able to charge on a different
charge point:
If possible, check if a different vehicle is able to charge on
the charge point. If this is possible: tell the customer to go
to the car dealer.
If a different vehicle is also not able to charge on the
charge point:
Measure the voltage at the grid connection between each
phase and neutral during a charge session. The voltage
range should be within 230 Volt ± 10% (between 207 Volt
and 253 Volt).
If the voltage is outside the 10% range at the side of
the customer's grid connection: inform the local grid
operator about this issue. The grid operator is
responsible to provide a voltage within this range.
If the voltage is within the 10% range during a charge
session:
Measure the voltage at the charge point between each
phase and neutral during a charge session. The voltage
range should be within 230 Volt ± 10% (between 207 Volt
and 253 Volt). If it is outside this range at the side of the
charge point but okay at the grid connection, see if the
wiring of the power cable is thick enough (maximum 10
mm ).
2
If the voltage is within the 10% range during a charge
session:
Measure the earth resistance of the charge point, it should
be lower than 100 Ohms. If it is higher, install a proper
grounding solution. For example: add an earthing rod
directly connected to the charge point.
If no result:
ƒ Charge point may be broken, please contact your local
Shell Recharge Installation desk.
Reboot the charge point by turning it off by flipping
the circuit breaker in the consumer unit and turn it
back on after 20 seconds. It takes around 5-10
minutes for the charge point to reboot. Try another
charge session after rebooting.
If no result:
ƒ Charge point may be broken, please contact your local
Shell Recharge Installation desk.
EN
17