Sonova Relate3.1 Manual
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Sonova Relate3.1 Manual

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Relate
3.1
in-the-ear (ITE)
hearing aid guide

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Summary of Contents for Sonova Relate3.1

  • Page 1 Relate in-the-ear (ITE) hearing aid guide...
  • Page 2 Pain or discomfort in the ear • W ARNING:People younger than 18 should go to History of excessive ear wax or suspicion that • a doctor before using this. People younger than something is in the ear canal 18 years old need specialized care, and using this without a medical evaluation may worsen Dizziness, either recent or longstanding •...
  • Page 3 wearing this device. In general, if you would use Note:Whatyoumightexpectwhenyoustartusinga ear plugs in a loud place, you should remove hearingaid this device and use ear plugs. A hearing aid can benefit many people with hearing loss. However, you should know it will not restore  C aution:Thesoundoutputshouldnotbe normal hearing, and you may still have some uncomfortableorpainful...
  • Page 4 events,” and they might include: skin irritation A person who is younger than 18 years old with in your ear, injury from the device (like cuts or hearing loss should have a medical evaluation by a scratches, or burns from an overheated battery), doctor, preferably an ENT, before buying a hearing aid.
  • Page 5 Your hearing aid details This user guide applies to the following models: Hearing aids If no box is checked and you do not know the model of your hearing aid, please ask your Wireless models: hearing care professional. Relate Gold 312 Dir Your Relate Gold 312 Dir hearing aids operate Non-wireless models:...

  • Page 6: Table Of Contents

    Thank you Table of contents 1. Quick guide ................2 Thank you for choosing these hearing aids. 2. Parts of the hearing aid ............4 Please read the User guide carefully to make sure 3. Left and right hearing aid markings ........6 that you understand and get the best out of your 4.

  • Page 7: Quick Guide

    1. Quick guide On/Off Left and right hearing aid markings Blue marking for left hearing aid. Push button Red marking for right hearing aid. Models with this option only: The push button on your hearing Left Right aid can have various functions. Changing batteries Volume control Models with this option only:...

  • Page 8: Parts Of The Hearing Aid

    2. Parts of the hearing aid Relate 312 Dir (wireless) Sound outlet / wax protection system The following pictures show the models described in this user guide. You can identify Custom made shell your personal model by: Push button • Checking “Your hearing aid details” inside Battery door Volume control front of this guide.

  • Page 9: Left And Right Hearing Aid Markings

    3. Left and right hearing aid markings 4. Turning your hearing aids on and off There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is The battery door is also the on/off switch. located on the battery door, on the shell (text 1.

  • Page 10: Batteries

    5. Batteries Low power: You will hear two beeps when the battery is low. You will have 1. Remove the sticker from the approximately 30 minutes to change the new battery and wait two battery (this can vary, depending on the minutes hearing aid settings and battery).

  • Page 11: Putting On The Hearing Aid

    6. Putting on the hearing aid • Check the following table Inserting your hearing aid 1. Hold the hearing aid Model Zinc air Color ANSI between your thumb battery marking on code code size package and index finger with Relate the battery door facing 312 Dir brown...

  • Page 12: Removing Your Hearing Aid

    7. Removing your hearing aid 8. Push button Your hearing aids may come with two controls With a removal handle that allow you to further adjust them – a push 1. Hold the removal handle button and a rotary dial. and carefully pull the Models with this option only: hearing aid up and out of...
  • Page 13 Push button as program control Push button as volume control If the push button has been configured as If your push button has been configured as a a program control, each time you push the volume control, either: button, you will move to a different hearing aid Push the button on your right hearing aid to •...

  • Page 14: Volume Control Dial

    9. Volume control dial Volume setting Beeps Models with this option only: Suggested volume level 1 beep To increase the volume, Turning volume up short beep turn the volume control Turning volume down short beep forwards (towards nose). Maximum volume level 2 beeps To decrease the volume, turn the volume control...

  • Page 15: Iic Remote Control

    10. IIC Remote Control Promptly remove the magnet as soon as your hearing aid is in the desired program or the Adjusting Relate 10 NW O hearing aid volume is ideal for you. The IIC Remote Control If you use a medical device like a pacemaker contains a magnet that keychain or ICD device (implantable cardioverter...

  • Page 16: Connectivity Overview Relate 312 Dir

    11. Connectivity overview Using the Hearing Remote app Relate 312 Dir Compatibility information Hearing Remote app can be used on phones The illustration below shows the connectivity with Bluetooth Low Energy (LE) capability. options available for your hearing aids. Please find phone compatibility details on: Please see the user guide that came with https://d-dx.aurafitphone.com/ your accessory for more information.

  • Page 17: Initial Pairing Relate 312 Dir

    12. Initial pairing Relate 312 Dir Consult your phone user guide for instructions on pairing a Bluetooth device Initial pairing to Bluetooth enabled device ® with your phone. 1. On your device (e.g. a phone), ensure that It is only necessary to perform the pairing Bluetooth wireless technology is enabled procedure once with each device featuring and search for Bluetooth enabled devices in...

  • Page 18: Phone Calls Relate 312 Dir

    13. Phone calls Relate 312 Dir Making a call Enter the phone number and press the dial Your hearing aids connect directly with button. Bluetooth enabled phones. When paired and ® You will hear the ring tone through your hearing connected to your phone, you will hear the aids.
  • Page 19 Ending a call Rejecting a call A call can be ended by a long press on the An incoming call can be rejected by a long press push button on either hearing aid (more than 2 on the push button on either hearing aid (more seconds) or directly on your phone.

  • Page 20: Flight Mode Relate 312 Dir

    Relate 312 NW O and Relate 10 NW O 14. Flight mode Relate 312 Dir only: Your hearing aids operate between 2.4 GHz– Easy telephone 2.48 GHz frequency range. When flying, some Your hearing aids may also have a telephone operators require all devices to be switched feature, which automatically switches to a into flight mode.

  • Page 21: Assistive Listening Devices

    Exit flight mode 15. Assistive listening devices To enable the wireless function and Listening in public places exit flight mode in each hearing aid: Telecoil is only available on Relate 312 NW O, 1. Open battery door. and Relate 10 NW O models. Telecoils pick up electromagnetic energy and convert it into sound.

  • Page 22: Care And Maintenance

    To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline.

  • Page 23: Operating, Transport And Storage Conditions

    17. Operating, transport and storage If your hearing aid is performing weakly or fails to operate, clean or replace the wax guard conditions system. If your hearing aid fails to operate after The product is designed such that it functions you have correctly cleaned or replaced your wax without problems or restrictions if used as protection system and inserted new batteries,...

  • Page 24: Service And Warranty

    The hearing aids should never be exposed to chlorinated water, soap, salt water International warranty or other liquids with a chemical content. Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries.

  • Page 25: Warranty Limitation

    This warranty does not cover damage from Declaration of conformity improper handling or care, exposure to Hereby, Sonova AG declares that this product meets the chemicals or undue stress. Damage caused requirements of the Medical Devices Regulation MDR by third parties or non-authorized service 2017/745 and complies with Radio Equipment Directive 2014/53/EU.
  • Page 26 Changes or modifications made to this device not • Consult the dealer or an experienced radio/TV expressly approved by Sonova AG may void the FCC technician for help authorization to operate this device.
  • Page 27 Radio information of your wireless hearing aid Immunity standards EN 60601-1-2 Antenna type Resonant loop antenna IEC 60601-1-2 Operation frequency 2.4 – 2.48 GHz EN 61000-4-2 Modulation GFSK, Pi/4 DPSK, GMSK IEC 61000-4-2 Radiated power <1 mW EN IEC 61000-4-3 IEC 61000-4-3 Bluetooth ®...

  • Page 28: Information And Explanation Of Symbols

    European Community. The EC REP is also the importer to the European Union. With the CE symbol, Sonova AG confirms that This symbol indicates that it is important for the this product – including accessories – meets the xxxx...
  • Page 29 IP Rating = Ingress Protection Rating. IP68 rating registered trademarks owned by Bluetooth indicates that the hearing aid is water and dust SIG, Inc. and any use of such marks by Sonova resistant. It survived continuous immersion in is under license. Other trademarks and trade 1 meter of fresh water for 60 minutes and 8 hours...

  • Page 30: Troubleshooting Guide

    21. Troubleshooting guide Cause Possible remedy Issue: Not loud Cause Possible remedy Low volume Turn up volume; see hearing Issue: No sound, hearing aid not functioning healthcare professional for models without a manual Not turned on Turn on volume control or if problem Low/dead battery Replace battery persists...
  • Page 31 Cause Possible remedy Cause Possible remedy Issue: Not clear, distorted Issue: Intermittent Poorly fitting hearing Consult your hearing Low battery Replace battery healthcare professional aids Dirty battery contact Consult your hearing healthcare professional Hearing aids blocked See “Care and maintenance” Consult your hearing with ear wax healthcare professional...

  • Page 32: Important Safety Information

    22. Important safety information Cause Possible remedy Please read the information and limitations-of- Issue: mobile phone calls not being heard through hearing aids (Relate 312 Dir hearing aids) use information on the following pages before using your hearing aid. Hearing aids are in flight Exit flight mode: open mode battery door, then close...
  • Page 33 Intended use: The performance of this hearing aid has been proven by clinical and non clinical tests. It could The hearing aid is intended to amplify and be demonstrated, that hearing impaired people transmit sound to the ear and thereby have an improved speech understanding in compensate for impaired hearing.
  • Page 34 Indications: The primary criteria for the referral of a patient for a medical or other specialist opinion and / or General clinical indications for the use of treatment are as follows: hearing aids and Tinnitus feature are: Visible congenital or traumatic deformity of •...
  • Page 35 Other abnormalities which the hearing care The records confirm that all necessary • • professional believes are of medical concern considerations about the patient´s best interests have been made If legally required, The hearing care professional may decide that the patient has signed a disclaimer to referral is not appropriate or in the best interests confirm that the referral advice has not been of the patient when the following applies:...

  • Page 36: Warnings

    14. ! Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 37 ! If you feel pain in or behind your ear, if it is ! The following is only applicable for persons with inflamed or if skin irritation and accelerated active implantable medical devices (i.e. accumulations of earwax occur, please check with pacemakers, defibrillators, etc.) your hearing care professional or physician.
  • Page 38 manufacturer. Otherwise, degradation of the ! Patients implanted with magnetic externally performance of this equipment could result. programmable CSF shunt valves may have a risk of experiencing an unintended change in their valve ! Avoid strong physical impacts to the ear when setting when exposed to strong magnetic fields.
  • Page 39 Important information The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion These hearing aids are water resistant and not (lithium-ion) rechargeable batteries as these may waterproof. They are designed to withstand normal cause severe damage to your hearing aids.

  • Page 40: Labeling

    Mobile phone compatibility rating Ear wax gathers naturally in your ear. Ear wax may lead to reduced perceived sound or cause the Some hearing aid users have reported a hearing aid to stop working. To prevent this, clean buzzing sound in their hearing aids when they the hearing aid and periodically replace the wax are using cell phones.

  • Page 41: Tinnitus Masker

    Tinnitus masker The performance of individual hearing aids may vary with individual cell phones. The Tinnitus masker noise generator is a Therefore, please try the hearing aid with your broadband sound Generator which may have cell phone or, if you are purchasing a new been enabled in your hearing aid.

  • Page 42: Warning To Hearing Aid Dispensers (To Comply With The U.s. Food And Drug Administration (Fda) Regulations)

    Should you develop any side effects whilst Warning to hearing aid dispensers (to comply with the U.S. Food and Drug using the noise generator such as headaches, Administration (FDA) regulations) nausea, dizziness or heart palpitations or experience a decrease in auditory function, you A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed should discontinue use and seek a medical...
  • Page 43 Important notice for prospective hearing aid users physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for Good health practice requires that a person with a hearing religious or personal beliefs that preclude consultation with loss have a medical evaluation by a licensed physician a physician.

  • Page 44: Patient Feedback

    This will help your hearing healthcare professional to address your needs. ________________________________________ Australian Sponsor : ________________________________________ Sonova Australia Pty Ltd. 12 Inglewood Place, Norwest NSW 2153 ________________________________________ Australia ________________________________________ And importer for European Union :...
  • Page 45 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland 7 6 1 3 3 8 9 5 9 5 5 7 4...
  • Page 46 Document Detail 11-Nov-2022 Type: PDL CURRENT Status: 09-Nov-2022 Effective Date: PDL-10908 Document No.: Rev.: 3 Title: 029-6695-02 User Guide Relate3.1 ITE - EN Process: Innovation Management Owner: 53TMARINIC Tiia Marinic Attributes Attribute Type Value Description Affected Site Unitron Hearing 5300...

This manual is also suitable for:

Relate3.1 gold 312 dirRelate3.1 gold 312 nw oRelate3.1 gold 10 nw o

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