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Related Manuals for Sonova Phonak Virto P Series
Summary of Contents for Sonova Phonak Virto P Series
- Page 1 Phonak Virto User Guide Phonak Virto P-312/312 NW O/Titanium/10 NW O...
- Page 2 This user guide is valid for: Wireless models Phonak Virto P90-312 Phonak Virto P70-312 Phonak Virto P50-312 Phonak Virto P30-312 Non wireless models Phonak Virto P90-312 NW O Phonak Virto P70-312 NW O Phonak Virto P50-312 NW O Phonak Virto P30-312 NW O Phonak Virto P90-Titanium Phonak Virto P70-Titanium Phonak Virto P90-10 NW O...
- Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your Virto P-312 hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14.
- Page 4 Your hearing aids and chargers have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed with your well-being in mind. We thank you for making such a great choice and wish you many years of listening pleasure.
- Page 5 For more information regarding features, benefits, set up, use, maintenance or repairs of your hearing aid and accessories, please contact your hearing care professional or the manufacturer representative. Additional information can be found in the data sheet of your product. Phonak –...
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Page 6: Table Of Contents
Contents Your hearing aid Quick guide Parts of the hearing aid Using the hearing aid Left and right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Push button Volume control 10. Adjusting Virto P-Titanium or Virto P-10 NW O with Phonak MiniControl 11. - Page 7 Further Information 16. Care and maintenance 17. Operating, transport and storage conditions 18. Service and warranty 19. Compliance information 20. Information and description of symbols 21. Troubleshooting 22. Important safety information 23. For the US market only, complies with the FDA regulations...
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Page 8: Quick Guide
1. Quick guide Left and right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Left Right Changing batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery “+”... - Page 9 On/Off Push button Models with this option only: The push button on your hearing aid can have various functions. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards. Flight mode Virto P-312 To enter flight mode press the push button for 7 seconds while closing the...
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Page 10: Parts Of The Hearing Aid
2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 5. • Or comparing your hearing aid with the following shown models. - Page 11 Virto P-312 Sound outlet / wax protection system Custom made shell Push button Battery door Volume control (optional) Virto P-312 NW O Sound outlet / wax protection system Custom made shell Battery door Virto P-Titanium and Virto P-10 NW O Sound outlet / wax protection system Custom made shell Push button...
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Page 12: Left And Right Hearing Aid Markings
3. Left and right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the battery door, on the shell (text printed in red or blue) or shell is colored red or blue. -
Page 13: On/Off
4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Opened battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody. -
Page 14: Batteries
5. Batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery “+” symbol facing and wait two upwards. minutes. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”... - Page 15 Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (312 or 10) by: • Checking “Your hearing aid details” on page 5. • Checking the marking on the inner side of the battery door. • Checking the following table. Model Zinc air Color...
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Page 16: Putting On The Hearing Aid
6. Putting on the hearing aid (all models) Take your hearing aid up to your ear and place the ear canal part into your ear canal. -
Page 17: Removing The Hearing Aid
7. Removing the hearing aid 7.1 Removing the hearing aid with a removal handle Hold the removal handle and carefully pull the hearing aid up and out of the ear. - Page 18 7.2 Removing the hearing aid without a removal handle Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw. Grasp the protruding hearing aid and remove it.
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Page 19: Push Button
8. Push button Models with this option only: The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. -
Page 20: Volume Control
9. Volume control Models with this option only: To increase the volume, turn the volume control forwards (towards nose). To decrease the volume, turn the volume control backwards (towards back of head). The volume control can be disabled by the hearing care professional. -
Page 21: Adjusting Virto P-Titanium Or Virto P-10 Nw O
10. Adjusting Virto P-Titanium or Virto P-10 NW O with Phonak MiniControl The MiniControl contains a magnet that functions like a remote control to change the settings of your Virto P-Titanium or Virto P-10 NW O. Your Virto P-Titanium or Virto P-10 NW O in combination with MiniControl can have various functions or can remain inactive. - Page 22 While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid. Promtly remove the magnet as soon as your Virto P-Titanium or Virto P-10 NW O is in the desired program or the volume is ideal for you.
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Page 23: Connectivity Overview Virto P-312
11. Connectivity overview Virto P-312 The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well. -
Page 24: Initial Pairing Virto P-312
12. Initial pairing Virto P-312 12.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. - Page 25 Select the hearing aid in the list of Bluetooth enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html...
- Page 26 12.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to up to two devices. Your hearing aids can be connected to one device at a time.
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Page 27: Phone Calls Virto P-312
13. Phone calls Virto P-312 Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through the microphones. Your voice Caller’s voice Bluetooth®... - Page 28 13.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through the microphones. 13.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
- Page 29 13.3 Ending a call A call can be ended by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
- Page 30 13.4 Rejecting a call An incoming call can be rejected by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
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Page 31: Flight Mode Virto P-312
14. Flight mode Virto P-312 Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying, some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:... - Page 32 14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. Close the battery door again.
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Page 33: Join Our Hearing Loss Community
15. Join our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges. -
Page 34: Care And Maintenance
Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. - Page 35 Daily Daily cleaning and the use of a drying system is highly recommended. C&C line from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing aids. If your hearing aid is performing weakly or fails to operate, clean or replace the wax guard system.
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Page 36: Operating, Transport And Storage Conditions
17. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to use, transport and store the hearing aids according to the following conditions: Transport Storage Temperature... - Page 37 Phonak Virto P-Titanium and Phonak Virto P-10 NW O hearing aids are classified as IP68. This means that they are water and dust resistant and designed to withstand daily life situations. It can be worn in the rain but should not be fully submerged in water or used when taking a shower, swimming or other water activities.
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Page 38: Service And Warranty
International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers. - Page 39 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 40: Compliance Information
19. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the the Medical Devices Regulation(EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of... - Page 41 The wireless models listed on page 2 are certified under: Phonak Virto P-312, models M / P / SP / UP FCC ID: KWC-VTP IC: 2262A-VTP Canada...
- Page 42 Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
- Page 43 interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
- Page 44 Radio information of your hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 1 mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601-1-2:2015+A1:2021 IEC 60601-1-2:2014+A1:2020...
- Page 45 Immunity standards EN 60601-1-2:2015+A1:2021 IEC 60601-1-2:2014+A1:2020 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN IEC 61000-4-3:2020 IEC 61000-4-3:2020 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014+A1:2017 IEC 61000-4-5:2014+A1:2017 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004+A1:2017 IEC 61000-4-11:2020 IEC 60601-1:2005+A1:2012+ A2:2020 ISO 7637-2:2011...
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Page 46: Information And Description Of Symbols
20. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Regulation 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to... - Page 47 Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
- Page 48 Zealand and Australia The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
- Page 49 The Compliance Identification Mark indicates that the device is in accordance with Brazilian conformity assessment requirements for equipment under health surveillance system. OCP indicates the certification body. Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified.
- Page 50 This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of water for 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard...
- Page 51 Atmospheric pressure during transportation and storage: 500 hPa to 1060 hPa During transportation keep dry. The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as the charger may not be thrown away as normal household waste.
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Page 52: Troubleshooting
21. Troubleshooting Problem Causes Hearing aid not functioning Dead battery Blocked sound outlet Battery not inserted correctly Hearing aid switched off Hearing aid whistles Hearing aid not inserted correctly Earwax in ear canal Hearing aid too loud Volume too loud Hearing aid not loud enough Low battery or distorted... - Page 53 What to do Change battery (chapter 5) Clean sound outlet Insert battery correctly (chapter 5) Switch hearing aid on by completely closing the battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8 + 9) Change battery (chapter 5) Clean sound outlet...
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Page 54: Important Safety Information
22. Important safety information Please read the information and limitations-of-use information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. - Page 55 Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: •...
- Page 56 Intended use: The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
- Page 57 Indications: General clinical indications for the use of hearing aids and Tinnitus software feature are: • Presence of hearing loss • Uni- or bilateral • Conductive, sensorineural or mixed • Mild to profound • Presence of a chronic tinnitus (only applicable for devices which provide the Tinnitus software feature) Contraindications: General clinical contra-indications for the use of hearing...
- Page 58 The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment are as follows: • Visible congenital or traumatic deformity of the ear; • History of active drainage from the ear in the previous 90 days;...
- Page 59 The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies: • When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided;...
- Page 60 Clinical benefit: Hearing aid: Improvement of speech understanding Tinnitus feature: Tinnitus feature provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus. Side effects: Physiological side-effects of hearing aids like tinnitus, dizziness, wax build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/ or ear pain, may be resolved or reduced by your hearing care professional.
- Page 61 14. Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid. Do not use the hearing aids in explosive areas (mines...
- Page 62 If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. Titanium shells of custom hearing aids and earpieces can contain small quantities of acrylates from adhesives.
- Page 63 This hearing aid is not for children below 36 months. The hearing aid is a small device and contains small parts. Do not leave children, individuals with cognitive impairment or pets unsupervised with this hearing aid. If swallowed, consult a physician or hospital immediately as the hearing aid or its parts can be choking or poisonous hazard.
- Page 64 Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation. Virto P-312 only: Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the...
- Page 65 After mechanical stress or shock to the hearing aid, please ensure that the hearing aid shell is intact before placing it in the ear. Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation.
- Page 66 The majority of hearing aid users have a hearing loss for which a deterioration in hearing is not to be expected with regular use of a hearing aid in everyday situations. Only a small group of hearing aid wearers with hearing loss, may be at risk of deterioration in hearing after a long period of use.
- Page 67 22.2 Information on product safety Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! Phonak hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
- Page 68 Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional.
- Page 69 of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.).
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Page 70: For The Us Market Only, Complies With The Fda Regulations
23. For the US market only, complies with the FDA regulations Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and... - Page 71 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
- Page 72 Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:...
- Page 73 (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
- Page 74 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
- Page 75 The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program.
- Page 76 consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child.
- Page 77 program to provide temporary relief from tinnitus. It should always be used as prescribed by your audiologist. The underlying principle of sound enrichment is to provide supplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions.
- Page 78 According to OSHA (Occupational Safety & Health Administration, U.S. Department of Labor) regulations, the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the noise generator be set to such a level in your hearing aid, your audiologist will advise you of the maximum amount of time per day you should use the noise generator.
- Page 79 Notes...
- Page 80 Your hearing care professional: Sonova Deutschland GmbH Max-Eyth-Strasse 20 70736 Fellbach-Oeffingen Germany Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
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Questions and answers
Non function after being out for the night
If the Phonak Virto P Series hearing aid is not functioning after being out overnight, follow these steps:
1. Check for a dead battery and change it if needed.
2. Ensure the battery is inserted correctly.
3. Make sure the hearing aid is switched on by completely closing the battery door.
4. Check if the speaker or earpiece is blocked and clean it if necessary.
If the issue persists, contact your hearing care professional.
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I can't find the User Manual for a Phonah Virto P70-312
The user manual for the Sonova Phonak Virto P70-312 is included in the "Phonak Virto P Series Sonova Manual."
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Need manual for Virgo P90-312