Related Manuals for Sonova Phonak Audeo Sphere
Summary of Contents for Sonova Phonak Audeo Sphere
- Page 1 Phonak Audéo Sphere ™ User Guide Phonak Audéo I-Sphere Phonak Audéo I-Sphere Trial...
- Page 2 Your hearing aid details This user guide is valid for: If no box is checked and you do not know the model of your hearing aid or charging accessories, Wireless hearing aids please ask your hearing care professional. The hearing aids described in this user guide Phonak Audéo I90-Sphere contain a built-in and non-removable rechargeable Phonak Audéo I70-Sphere...
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Page 3: Table Of Contents
Contents Your hearing aid Your hearing aids have been developed by Phonak – a world leader in hearing solutions based in Zurich, 1. Quick guide Switzerland. 2. Parts of the hearing aid 3. Charging the hearing aids These premium products are the result of decades of Using the hearing aid research and expertise and are designed with your well-being in mind. -
Page 4: Quick Guide
1. Quick guide Charging your hearing aids Further information 17. Environmental conditions Before using your hearing aid for the first time, it is 18. Care and maintenance recommended to charge it for 3 hours. 19. Exchanging the earwax protection 20. Service and warranty After placing your hearing aid 21. -
Page 5: Parts Of The Hearing Aid
2. Parts of the hearing aid Multi-function button with indicator light The following pictures show the hearing aid model The button has several functions, the described in this user guide. You can identify your personal models by: primary function is as an on/off switch. •... -
Page 6: Charging The Hearing Aids
3. Charging the hearing aids 3.1 Using the compatible charger Low power: You will hear two beeps when the hearing aid battery is low. You will have approximately 60 minutes before you have to For more details about the charger please refer to your charge the hearing aids, after this time the hearing charger user guide. - Page 7 The indicator light on the hearing aid will show the Remove the hearing aids from the charging slots by charging state of the battery until the hearing aid is fully simply lifting them out of the charger. charged. When fully charged the indicator light will remain on, i.e.
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Page 8: Left And Right Hearing Aid Markings
5. Putting on the hearing aid 4. Left and right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. -
Page 9: Removing The Hearing Aid
6. Removing the hearing aid 7. Multi-function button Pull on the bend of the tube The button has several and remove the hearing aid functions, the primary from behind the ear. function is as an on/off switch. Together with your hearing care professional, you can decide if it also allows for volume control,... -
Page 10: On/Off
8. On/Off 9. Tap Control Switch on hearing aid If paired with a Bluetooth® enabled device, multiple The hearing aid is configured functions can be accessed using Tap Control e.g. to switch on automatically accept/end phone call, pause/resume streaming, when removed from the start/stop voice assistant. -
Page 11: Connectivity Overview
10. Connectivity overview 11. myPhonak app overview The illustration below shows the connectivity options available for your hearing aid. Please find the Instruction for Use on https://www.phonak.com/ myphonak or scan the code Install the myPhonak app Bluetooth® enabled device, e.g. cell phone TV Connector connected to TV* Roger**... -
Page 12: Roger™ Overview
12. Roger™ overview 13. Initial pairing Experience the hearing performance of Roger™ 13.1 Initial pairing to a Bluetooth® enabled device Roger™ is designed to improve hearing in situations with It is only necessary to perform the pairing background noise or distance to the speaker. The procedure once with each device featuring microphone picks up the voice of the speaker and Bluetooth wireless technology. -
Page 13: Phone Calls
14. Phone calls Your device shows a list of Bluetooth® enabled devices. Your hearing aids connect directly with Bluetooth® Select the hearing aid from the list to simultaneously pair enabled phones. When paired and connected to your both hearing aids. A beep confirms successful pairing. phone, you will hear notifications, incoming call notification and the caller’s voice directly in your hearing For more information about pairing instructions for... - Page 14 14.1 Making a call 14.2 Accepting a call Enter the phone number and press the dial button. When receiving a call, an incoming-call notification will You will hear the dialing tone through your hearing aids. be heard in the hearing aids (e.g. ring tone or voice Your voice is picked up by the hearing aid microphones notification).
- Page 15 14.3 Ending a call 14.4 Rejecting a call A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on the part of the multi-function button on the hearing aid upper or lower part of the multi-function button on the (more than 2 seconds) or directly on your phone.
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Page 16: Flight Mode
15. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz If the hearing aid is turned off, proceed to Step 2. frequency range. When flying some operators require all If the hearing aid is on, turn it off devices to be switched into flight mode. Entering flight by pressing and holding the lower mode will not disable normal hearing aid functionality, part of the button for 3 seconds,... -
Page 17: Rebooting Your Hearing Aid
16. Rebooting your hearing aid 15.2 Exit flight mode Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings. To enable the wireless function and exit flight mode in each Press the lower part of the multi-function button for at hearing aid: least 15 seconds. -
Page 18: Environmental Conditions
17. Environmental conditions The product is designed such that it functions without If the device has been subject to storage and transport problems or restrictions if used as intended, unless conditions outside of the recommended use conditions, otherwise noted in these user guides. bring the device back into recommended use conditions before starting the device. -
Page 19: Care And Maintenance
Sonova AG will provide a minimum of a five year repair • The hearing aid is used and maintained as described in service period after the respective hearing aid, charger and this user guide. -
Page 20: Exchanging The Earwax Protection
19. Exchanging the earwax protection Daily Hearing aid: Inspect the earpiece for earwax and moisture Your hearing aid is equipped with an earwax protection to deposit and clean the surfaces with a lint-free cloth. Never protect the speaker from earwax damage. use cleaning agents such as household detergents, soap, etc. - Page 21 19.1.2 Exchanging the earwax protection with CeruStop Gently pull off the earpiece Insert the removal side of the to remove. exchange tool into the used earwax protector. The shaft of the holder should touch the rim of the earwax protector. Clean the speaker with a lint-free cloth.
- Page 22 19.1.3 Attaching the earpiece to the speaker To insert the new earwax Hold the speaker in one hand protector, gently push the and the earpiece in the other. insertion side of the exchange tool straight into the hole of the speaker until the outer ring is perfectly aligned.
- Page 23 19.2 ActiveVent™ receiver with SlimTip 19.2.2 Removing the used wax filter (HF3 Filter) 19.2.1 Parts Explanation Hold the earpiece firmly and Wax filter dispenser secure the rear of the speaker a) rotating disk with your finger. b) new filter c) dispensing slot for used filters Insert the screw end of the HF3 changing tool into the...
- Page 24 Rotate the changing tool Slide the changing tool to clock-wise until some either side of the dispensing resistance is felt. slot. Lift the changing tool up, Pull the changing tool out of leaving the used wax filter in the speaker with the used wax dispensing slot.
- Page 25 Now use the opposite end of Insert the new wax filter into the the changing tool (i.e. forked speaker of the hearing aid. end) to pick up a new wax Make sure to secure the rear of filter. speaker with your finger. Insert the forked end of the Once the new filter is securely changing tool down and pull...
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Page 26: Service And Warranty
This warranty International warranty does not include any services performed by a hearing care Sonova AG offers a one year limited international professional in their office. warranty, valid from the date of purchase. This... -
Page 27: Compliance Information
Europe: The wireless models listed on page 2 are certified under: Declaration of Conformity for the hearing aid Hereby Sonova AG declares that this product meets the Phonak Audéo I-Sphere (90/70) requirements of the Medical Device Regulation Phonak Audéo I-Sphere Trial... - Page 28 Changes or modifications made to this device not is encouraged to try to correct the interference by one or expressly approved by Sonova AG may void the FCC more of the following measures: authorization to operate this device.
- Page 29 Electromagnetic emissions Radio information of your wireless hearing aid Antenna type Resonant loop antenna Manufacturer’s Declaration: The hearing aids are intended Operation frequency 2.4 GHz – 2.48 GHz for use in the electromagnetic environments listed below. The user should assure that they are used in such Modulation GFSK, Pi/4-DQPSK, 8-DPSK, GMSK environments.
- Page 30 Electromagnetic immunity Immunity IEC60601-1-2 Compliance Level Immunity IEC60601-1-2 Compliance Level Test Test Level Test Test Level Electrostatic +/- 8 kV contact +/- 8 kV contact Proximity 28 V/m; 810, 870, 930 MHz; 28 V/m; 810, 870, 930 Discharge Magnetic Pulse modulation 18 Hz MHz;...
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Page 31: Information And Description Of Symbols
22. Information and description of symbols With the CE symbol, Sonova AG confirms Indicates the date when the medical device that this product – including accessories was manufactured – meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as Indicates the Authorized representative in the Radio Equipment Directive 2014/53/EU. - Page 32 SIG, Inc. and any use of such marks by relevant information in this user guide. Sonova AG is under license. Other trademarks and trade names are those of Ingress Protection Rating. IP68 rating their respective owners.
- Page 33 The symbol with the crossed-out garbage bin Indicates the temperature limits to which is to make you aware that this hearing aid as the medical device can be safely exposed. well as the charger may not be thrown away as normal household waste. Please dispose Indicates the range of humidity to which the of old or unused hearing aids and charger, at medical device can be safely exposed.
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Page 34: Troubleshooting
23. Troubleshooting Cause What to do Cause What to do Problem: Problem: Hearing aid not functioning Hearing aid not loud enough or distorted Speaker/earpiece blocked Clean speaker opening/earpiece Volume too low Increase volume if volume control available (chapter 7) Hearing aid switched off Press lower part of multi-function Low battery Charge hearing aid (chapter 3) - Page 35 Cause What to do Cause What to do Problem: Problem: Indicator light on hearing aid does not light up when Indicator light on hearing aid switches off when hearing hearing aid placed in charging slots aid is removed from charger Hearing aid not inserted Insert hearing aid correctly into “Auto On”...
- Page 36 Cause What to do Cause What to do Problem: Problem: Charging does not start (but indicator light around the ActiveVent™ receiver feels loose in earpiece or has charger USB port lights up green when the charger is connected to separated completely from earpiece the power outlet.) Speaker dislodged from Push the speaker back into the...
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Page 37: Important Safety Information
24. Important safety information Intended user: Please read the relevant safety information and limitations- of-use information on the following pages before using Hearing aids: Intended for people with hearing loss using a your hearing aid. hearing aid and their caregivers. A hearing care professional is responsible for adjusting the hearing aid. - Page 38 • Acute tinnitus (< three months after it occurs) • Abnormal appearance of the eardrum and ear canal • Deformity of the ear (i.e. closed ear canal; absence of such as: the auricle) • Inflammation of the external auditory canal •...
- Page 39 • The condition has not worsened or changed Tinnitus feature: Tinnitus software feature provides significantly since the previous investigation and / or supplementary noise stimulation which can help defocus treatment. the user`s attention from their tinnitus. • If the patient has given their informed and competent Side effects: decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate...
- Page 40 A hearing aid will not restore normal hearing and will not that directly or indirectly led, might have led or might lead prevent or improve a hearing impairment resulting from to any of the following: organic conditions. Infrequent use of a hearing aid does not a) the death of a patient, user or other person permit a user to attain full benefit from it.
- Page 41 Changes or modifications to the hearing aid that were not magnetic fields explicitly approved by Sonova AG are not permitted. Such Hearing aids don’t need to be removed when passing security changes may damage your ear or the hearing aid.
- Page 42 Hearing aids and their parts should be kept out of reach of Protect your hearing aid from heat and sunlight (never leave children and anyone who might swallow, choke on or near a window or in the car). Never use a microwave or other otherwise cause injury to themselves with them.
- Page 43 Use of this equipment adjacent to or stacked with other • Keep the wireless device at least 15 cm (6 inches) away equipment should be avoided because it could result in from the active implant. If you experience any improper operation. If such use is necessary, this equipment interference do not use the wireless hearing aids and and the other equipment should be observed to verify that contact the manufacturer of the active implant.
- Page 44 24.2 Cautions In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear Titanium shells of custom hearing aids and earpieces can canal, it is strongly recommended to see a physician for contain small quantities of acrylates from adhesives.
- Page 45 Only use the device according to chapter Ship the rechargeable devices according to local “Environmental conditions”, page 34. Using the device regulations as the devices contain lithium-ion batteries. otherwise may heat the hearing aid up to temperatures, For shipping, they are classified as dangerous goods. If which in the worst-case can lead to skin burns.
- Page 46 24.3 Notes If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance. The dome should be changed every three months or when it becomes stiff or brittle.
- Page 47 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oeffingen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
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Questions and answers
I cannot hear myself when I sing in a choir. This happened suddenly with my previous phonak hearing aids but I still can't hear myself with these new ones.
You may not hear yourself when singing in a choir with Sonova Phonak Audeo Sphere hearing aids because the hearing aids may not be properly inserted, the ActiveVent™ receiver could be in the wrong position (e.g., closed), or the speaker may be blocked by wax or debris. Rebooting the hearing aid, checking the speaker opening, or replacing the wax filter may help. If the problem continues, contact your hearing care professional.
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I am a singer. I suddenly could not hear my own voice in a group of singers. Upgraded to these hearing aids but no difference. What can I do to stop hearing all the sounds around me ( even after adjusting for side noise, it always comes back). New settings seem don't seem to remain on these hearing aids.