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Phonak Audéo
M
TM
User Guide
Phonak Audéo M-312/312T/13T
Phonak Audéo M-312/312T/13T Trial

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Table of Contents
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Summary of Contents for Sonova Phonak Audeo M

  • Page 1 Phonak Audéo User Guide Phonak Audéo M-312/312T/13T Phonak Audéo M-312/312T/13T Trial...
  • Page 2 Your hearing aid details This user guide is valid for: If no box is checked and you do not know the model of your hearing aid, please ask your hearing care Wireless hearing aids CE mark applied professional. Phonak Audéo M90-312 2018 Your hearing aids operate between 2.4 GHz–...
  • Page 3: Table Of Contents

    Contents Your hearing aids have been developed by Phonak – the Your hearing aid world leader in hearing solutions based in Zurich, Quick guide Switzerland. Parts of the hearing aid Using the hearing aid These premium products are the result of decades of Left &...
  • Page 4: Quick Guide

    1. Quick guide Left & right hearing aid markings On/Off Blue marking for left hearing aid. Red marking for right hearing aid. Multi-function button The button has several functions. It functions as a volume control and/or Changing batteries a program change depending on the hearing aid programming.
  • Page 5: Parts Of The Hearing Aid

    2. Parts of the hearing aid 3. Left & right hearing aid markings The following pictures show the models described in this There is a red or blue marking on the back of the hearing user guide. You can identify your personal model by: aid and on the speaker.
  • Page 6: On/Off

    4. On/Off 5. Batteries The battery door is also the on/off switch. Closed battery door = hearing aid is on Remove the Open the Place battery in sticker from the battery door. the battery door new battery and with the “+” wait two minutes.
  • Page 7: Putting On The Hearing Aid

    6. Putting on the hearing aid change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Place the hearing aid behind your ear. Replacement battery This hearing aid requires zinc-air batteries.
  • Page 8: Removing The Hearing Aid

    7. Removing the hearing aid 8. Multi-function button The multi-function button has several functions. Pull on the bend of the tube It functions as a volume and remove the hearing aid control and/or a program from behind the ear. change depending on the hearing aid programming.
  • Page 9: Connectivity Overview

    9. Connectivity overview 10. Initial pairing The illustration below shows the connectivity options 10.1 Initial pairing to Bluetooth® enabled device available for your hearing aid. It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device.
  • Page 10 10.2 Connecting to the device Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair After your hearing aids have been paired to your device, both hearing aids. A beep confirms successful pairing. they will automatically connect again when switched on.
  • Page 11: Phone Calls

    11. Phone calls Your hearing aids connect directly with Bluetooth® 11.1 Making a call enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your Enter the phone number and press the dial button. hearing aids.
  • Page 12 11.3 Ending a call 11.4 Rejecting a call A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on the part of the multi-function button on the hearing aid upper or lower part of the multi-function button on the (more than 2 seconds) or directly on your phone.
  • Page 13: Flight Mode

    12. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz 12.2 Exit flight mode frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight To enable the wireless function and exit flight mode will not disable normal hearing aid functionality, mode in each hearing aid: only the Bluetooth connectivity functions.
  • Page 14: Care And Maintenance

    To under the following conditions: ensure a long service life, Sonova AG provides a minimum • The battery door is fully closed. Ensure that no foreign of a five year service period after phase out of the object such as hair is caught in the battery door when it respective hearing aid.
  • Page 15: Exchanging The Earwax Protection

    14. Exchanging the earwax protection Daily Your hearing aid is equipped with an earwax protection to Inspect the earpiece for earwax and moisture deposits. protect the speaker from earwax damage. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. Please check the earwax protector regularly and exchange for cleaning your hearing aid.
  • Page 16 14.2 Exchanging the earwax protection with Gently pull off the earpiece CeruShield™ Disk to remove. Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon. Clean the speaker with a lint-free cloth.
  • Page 17 14.3 Attaching the earpiece to the speaker To insert a new earwax protector carefully insert the speaker into Hold the speaker in one hand the opening where the new and the earpiece in the other. earwax protector is visible (opposite the bin icon) until it clicks.
  • Page 18: Service And Warranty

    This warranty International warranty does not include any services performed by a hearing care Sonova AG offers a one year limited international professional in their office. warranty, valid starting from the date of purchase.
  • Page 19: Compliance Information

    Europe: The wireless models listed on page 2 are certified under: Declaration of Conformity Hereby Sonova AG declares that this product meets the Phonak Audéo M-312 & M-312T & M-13T (M90/M70/M50/M30) requirements of the Medical Devices Directive 93/42/EEC Phonak Audéo M-312 Trial & M-312T Trial & M-13T Trial as well as the Radio Equipment Directive 2014/53/EU.
  • Page 20 • Reorient or relocate the receiving antenna. Changes or modifications made to this device not • Increase the separation between the device expressly approved by Sonova AG may void the FCC and receiver. authorization to operate this device. • Connect the device into an outlet on a circuit different from that to which the receiver is connected.
  • Page 21 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Immunity standards EN 60601-1-2:2015 Operation frequency 2.4 GHz – 2.48 GHz IEC 60601-1-2:2014 Modulation GFSK, Pi/4 DPSK, GMSK EN 61000-4-2:2009 Radiated power < 2.5mW IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 Bluetooth®...
  • Page 22: Information And Description Of Symbols

    17. Information and description of symbols With the CE symbol, Sonova AG confirms that this This symbol indicates that it is important for product – including accessories – meets the the user to read and take into account the requirements of the Medical Devices Directive relevant information in these user guides.
  • Page 23 The product is designed such that it functions Temperature during transportation and storage: Operating conditions without problems or restrictions if used as –20° to +60° Celsius (–4° to +140° Fahrenheit). intended, unless otherwise noted in these user guides. The hearing aids are classified IP68 (depth Humidity during transportation: Up to 90% (non of 1 meter for 60 minutes) and designed to be condensing).
  • Page 24: Troubleshooting

    18. Troubleshooting Problem Causes What to do Hearing aid not functioning Dead battery Change battery (chapter 5) Blocked speaker/earpiece Clean speaker opening/earpiece Battery not inserted correctly Insert battery correctly (chapter 5) Hearing aid switched off Switch hearing aid on by completely closing battery door (chapter 4) Hearing aid whistles Hearing aid not inserted correctly Insert hearing aid correctly (chapter 6)
  • Page 25: Important Safety Information

    12. were not explicitly instruction in lipreading. approved by Sonova AG The intended use of are not permitted. Such The hearing aid is suitable for the home healthcare hearing aids is to amplify...
  • Page 26 Hearing aid batteries are Titanium shells of custom ear. In the unlikely case This hearing aid is not for toxic if they are swallowed! hearing aids and earpieces that the dome does get children below 36 months. Keep out of the reach of can contain small stuck in your ear canal, it is The usage of this device by...
  • Page 27 Do not make a wire that interference can also equipment could result in Hearing aids should not be connection from your be caused by power lines, increased electromagnetic fitted with domes / wax hearing aid to any external electrostatic discharge, emissions or decreased protection systems when audio sources like radio...
  • Page 28 19.2 Information on product safety Avoid strong physical Use of this equipment impacts to the ear when adjacent to or stacked with wearing a hearing aid with other equipment should be These hearing aids are hearing aid before these customized earpiece. The avoided because it could water resistant and not activities, as the hearing...
  • Page 29 The dome should be Do not drop your hearing your hearing aids. The table Medical or dental changed every three aid! Dropping onto a hard in chapter 5 explains examination with X-ray months or when it surface can damage your exactly which type of (also CT scan).
  • Page 30 Notes...
  • Page 31 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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