Table of Contents
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Table of Contents
Related Manuals for Sonova Phonak Naida M-SP
Summary of Contents for Sonova Phonak Naida M-SP
- Page 1 Phonak Naída ™ User Guide Phonak Naída M-SP Phonak Naída M-SP Trial...
- Page 2 This user guide is valid for: Models CE mark applied Phonak Naída M90-SP 2019 Phonak Naída M70-SP 2019 Phonak Naída M50-SP 2019 Phonak Naída M30-SP 2019 Phonak Naída M-SP Trial 2019...
- Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12.
- Page 5 Your hearing aids have been developed by Phonak — the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.
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Page 6: Table Of Contents
Contents Your hearing aid Quick guide Parts of the hearing aid Using the hearing aid Left & right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Multi-function button Connectivity overview 10. Initial pairing 11. Phone calls 12. - Page 7 20. Important safety information 21. For the US market only, complies with the FDA regulations...
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Page 8: Quick Guide
1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Changing batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery and with the “+”... - Page 9 On/Off Multi-function button The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth®-enabled phone, a short press will accept and a long press will reject an incoming call.
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Page 10: Parts Of The Hearing Aid
2. Parts of the hearing aid The following pictures show the possible earpieces and hearing aid model described in this user guide. Possible earpieces Classic earmold... - Page 11 Naída M-SP / Naída M-SP Trial Multi-function Hook / sound output button Battery door Classic earmold (detachable)
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Page 12: Left & Right Hearing Aid Markings
3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid. -
Page 13: On/Off
4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody. -
Page 14: Batteries
5. Batteries Remove the Open the Place battery in sticker from battery door. the battery door the new battery with the “+” and wait two symbol facing minutes. upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”... - Page 15 Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires a size 13 zinc-air battery.
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Page 16: Putting On The Hearing Aid
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold Take the earmold up to your ear and place the ear canal part into your ear canal. Place the hearing aid behind your ear. - Page 17 Insert the upper part of the earmold into the upper part of the bowl of your ear.
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Page 18: Removing The Hearing Aid
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold Lift the hearing aid above the upper part of your ear. Grasp the earmold with your fingers and gently remove it. - Page 19 Please try to avoid gripping the tube to remove the hearing aid.
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Page 20: Multi-Function Button
8. Multi-function button The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions.” Please ask your hearing care professional for a printout. -
Page 21: Connectivity Overview
9. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well. -
Page 22: Initial Pairing
10. Initial pairing 10.1 Initial pairing to Bluetooth-enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. - Page 23 Select the hearing aid in the list of Bluetooth-enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://marvel-support.phonak.com...
- Page 24 10.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to up to two devices. Your hearing aids can be connected to one device at a time.
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Page 25: Phone Calls
11. Phone calls Your hearing aids connect directly with Bluetooth- enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones. Your voice Caller’s voice Bluetooth®... - Page 26 11.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through their own microphones. 11.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
- Page 27 11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
- Page 28 11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
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Page 29: Flight Mode
12. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:... - Page 30 12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. Close the battery door again.
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Page 31: Join Our Hearing Loss Community
13. Join our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges. -
Page 32: Care And Maintenance
Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. - Page 33 Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried.
- Page 34 Daily Inspect the earpiece and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the hearing aid hard case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube.
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Page 35: Exchanging The Earpiece
15. Exchanging the earpiece If your hearing aid is fitted with a SlimTube, you may need to exchange or clean the earpiece. Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced. - Page 36 This page intentionally left blank...
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Page 38: Service And Warranty
International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers. - Page 39 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 40: Compliance Information
17. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be... - Page 41 The models listed on page 2 are certified under: Phonak Naída M-SP (M90/M70/M50/M30) Phonak Naída M-SP Trial FCC ID: KWC-BSP IC: 2262A-BSP Canada...
- Page 42 Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
- Page 43 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
- Page 44 Radio information of your hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 1 mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014...
- Page 45 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...
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Page 46: Information And Description Of Symbols
18. Information and description of symbols With the CE symbol, Sonova AG confirms that this product — including accessories — meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the... - Page 47 During transportation keep dry. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
- Page 48 The product is designed such that it functions Operating conditions without problems or restrictions if used as intended, unless otherwise noted in this user guide. The hearing aids are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations.
- Page 49 Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 20.2 regarding drying the hearing aid after use. Atmospheric pressure: 500 hPa to 1060 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing...
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Page 50: Troubleshooting
19. Troubleshooting Problem Causes Hearing aid not functioning Dead battery Earpiece blocked Battery not inserted correctly Hearing aid switched off Hearing aid whistles Hearing aid not inserted correctly Earwax in ear canal Hearing aid too loud Volume too loud Hearing aid not loud enough Low battery or distorted Earpiece blocked... - Page 51 What to do Change battery (chapter 5) Clean earpiece (chapter 14) Insert battery correctly (chapter 5) Switch hearing aid on by completely closing battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Change battery (chapter 5) Clean earpiece (chapter 14) Turn volume up if volume control available (chapter 8)
- Page 52 20. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
- Page 53 Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid. Do not use the hearing aids in explosive areas (mines...
- Page 54 Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
- Page 55 This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety. The hearing aid is a small device and contains small parts.
- Page 56 Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation. Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the...
- Page 57 Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece. The stability of customized earpieces is designed for normal use. A strong physical impact to the ear (e.g. during sports) may cause the customized earpiece to break. This may lead to perforation of the ear canal or eardrum.
- Page 58 20.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
- Page 59 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. The dome should be changed every three months or when it becomes stiff or brittle.
- Page 60 Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional. The batteries used in these hearing aids should not exceed 1.5 Volts.
- Page 61 Hearing aids don’t need to be removed when passing security gates (airports, etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids. Do not use your hearing aid in areas where electronic equipment is prohibited.
- Page 62 21. For the US market only, complies with the FDA regulations Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular...
- Page 63 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.
- Page 64 Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:...
- Page 65 (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
- Page 66 Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
- Page 67 evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase...
- Page 68 Children with Hearing Loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child.
- Page 69 Important notice for Prospective Noise Generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
- Page 70 Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function, you should discontinue use and seek a medical evaluation. According to OSHA (Occupational Safety & Health Administration, U.S.
- Page 72 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...