Preparing To Call Technical Support - Compaq tc1000 Getting Started Manual

Solving Problems

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the tablet PC and the following information available when
you call:
■
Serial number and model description, which are provided on
the product identification label on the back of the tablet PC.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Control Panel > Performance
and Maintenance icon > System icon > General tab.
■
Brand and model of an optional printer.
■
Reports from any tests you have run in Compaq Diagnostics.
For information about using Compaq Diagnostics to report
configuration or diagnostic information, refer on the
Documentation Library CD to the Software Guide, "Setup,
Diagnostic and Support Utilities" chapter.
3–10 Getting Started