Page 1 Compaq Computer Corporation. © 1998 Compaq Computer Corporation. All rights reserved. Printed in the Singapore. Compaq and LTE are registered in the U. S. Patent and Trademark Office. Armada is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Page 2: Finding Information
preface EFORE EGIN This chapter provides information about documentation and online help files, customer registration information, ordering backup software, and understanding symbols and conventions used in this guide. This chapter also describes the contents of the packing box your computer came in and helps you get connected to AC power.
Page 3: Accessing Online Reference Guide
CAUTION: Most online references are available only through the Windows interface. If you delete Windows, those references will also be deleted. Therefore, Compaq recommends that you do not delete Windows software. Accessing Online Reference Guide To access the online Reference Guide, click Start, Compaq Information Center, Compaq Reference Guide.
Page 4: Symbols And Conventions
Symbols and Conventions Some or all of the following format conventions are used in this guide to distinguish elements of text: Names of keys are shown in bold type as they appear on the keyboard, for example, Ctrl, Backspace, Tab Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete...
Page 5: Verifying The Packing Box Contents
Verifying the Packing Box Contents Along with your computer, the packing box contains an external power cord and a battery pack preinstalled in the battery bay. Some models may also have a modem cable. WARNING: It is in your best interest to set up a comfortable and healthful workstation.
Page 6: Table Of Contents
ONTENTS preface EFORE EGIN Finding Information ................ix Printed and Online References ............ix Accessing Online Reference Guide ..........x Ordering Backup Software..............x Customer Registration Material ............x Symbols and Conventions..............xi Verifying the Packing Box Contents ..........xii Guidelines for Connecting External Power ........
Page 7 chapter 3 EARNING BOUT ATTERY ACKS Using Battery Power ................ 3-1 Charging Battery Packs ..............3-1 Discharging Batteries ..............3-2 Battery Gauge Utility............... 3-3 Ensuring Battery Gauge Accuracy..........3-4 Guidelines for Using Battery Packs..........3-4 Removing the Battery from the Battery Bay....... 3-5 Inserting a Battery into the Battery Bay........
Page 8 Travel Guidelines ................8-2 Shipping Guidelines .................8-3 chapter 9 IAGNOSTICS AND ECHNICAL UPPORT Compaq Utilities ................9-1 Accessing Computer Setup and Diagnostics ........9-1 Computer Setup Options..............9-2 Compaq Diagnostics ................9-2 Accessing Diagnostics Through F10...........9-3 Accessing Diagnostics in Windows ..........9-4 Running Computer Checkup (TEST) ..........9-4 Running View System Information (INSPECT Utility) .....9-6...
Page 9 chapter 10 ROUBLESHOOTING Checklist..................10-2 Interpreting Messages on the Screen ..........10-2 Solving Minor Problems..............10-3 Solving Battery Problems............10-3 Solving Diskette/Diskette Drive Problems ....... 10-6 Solving Hard Drive Problems ........... 10-7 Solving Hardware Installation Problems ........10-8 Solving Keyboard and Embedded Numeric Keypad Problems...............
Page 10 chapter Your computer is equipped with convenient components and features. This chapter familiarizes you with the location and function of components on the computer.
Page 12 Continued...
Page 13 Continued Volume level of the stereo can be changed one step at a time by pressing and releasing the volume buttons. The left button adjusts the volume down and the right button adjusts the volume up. Volume level can be changed in multiple steps by pressing and holding either button.
Page 18 Hotkeys are keyboard shortcuts that enable you to access frequently used features no matter what program you are using. To control the size and location of the popup screens that contain hotkey information, access the Hotkey Popup utility by clicking Start, Settings, Control Panel.
Page 19 The embedded numeric keypad is a section of the keyboard that converts to a numeric keypad when the Num Lk function is activated. This is done by pressing . Use this toggle key function to enable and disable the embedded numeric keypad When the NumLock light is on, the embedded numeric...
Page 20: Programmable Keys
The four programmable keys at the top of the keyboard allow you to quickly open a frequently used document or emulate one of the Microsoft Windows Application Logo Keys. (Refer to “Keyboard Components” in this chapter to see the location of programmable keys.) By assigning the programmable keys to schemes, you can create multiple sets of key assignments to tailor your computer for...
Page 21 You can single- and double-tap the touchpad to select and activate items. You can also use the buttons and touchpad to click and drag objects across the screen. To customize the touchpad functions, go to the mouse utility by clicking Start, Settings, Control Panel. Then double-click the mouse utility.
Page 22: Using Power Features
chapter SING OWER EATURES This computer has convenient features that allow you to manage power consumption and maximize battery operating time. This chapter explains power features and software. Using the Power Switch Slide the power switch once to turn on the computer. When the power/suspend light turns on, the computer is on.
Page 23: Restarting The Computer
Restarting the Computer If you need to restart the computer, use one of these options: Click Start, Shut Down to access software options for shutting down or restarting the computer. Press to shut down an unresponsive application Ctrl+Alt+Delete and prevent loss of data. : Press again to restart the computer.
Page 24: Using The Suspend Button
Using the Suspend Button When you finish working, or if you want to pause in the middle of your applications, initiate Suspend by pressing the suspend button once. The power/suspend light will blink slowly. When used with , Suspend initiates Hibernation. Suspend has the following benefits: Puts the computer in Suspend for up to 110 hours with a fully charged battery pack, uses very little power, and saves your...
Page 25: Results Of Suspend
Results of Suspend When Suspend is initiated, the following occurs: Beeps two times If system beeps are turned off, beeps are not audible. NOTE: Screen blanks Power/suspend light blinks Exiting Suspend Exit Suspend by pressing the suspend button once. When you exit Suspend, the following occurs: Beeps twice Power/suspend light stops blinking and becomes steady...
Page 26: Initiating Hibernation
Hibernation has the following benefits: Since the computer is turned off and there is no drain on battery packs, the computer can stay in Hibernation for an unlimited time. You can manually save your place in any application or when making a presentation.
Page 27: Exiting Hibernation
Exiting Hibernation To resume work after Hibernation is initiated, follow these steps: 1. If the battery pack does not have enough charge to exit Hibernation, insert a fully charged battery pack or connect to an external power source. 2. Turn on the computer by sliding the power switch. The computer exits Hibernation.
Page 28: Battery Conservation Levels
Battery Conservation Levels To extend the life of the battery pack, you can customize the level of battery conservation or use one of three preset conservation levels. Medium conservation is the default setting. You can change the default level of battery conservation by selecting the Battery Conservation tab in the power icon.
Page 29 None (Drain): Turns off battery conservation features so that the system runs at full speed. Hibernation is turned on when you purchase the computer. The system also initiates Hibernation automatically when it reaches a low-battery condition. But, in the None (Drain) setting, the computer will not initiate Hibernation if it has been manually disabled.
Page 30: Learning About Battery Packs
Batteries/battery packs and accumulators should not be disposed of together with general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq partners or other agents. Charging Battery Packs...
Page 31: Discharging Batteries
To charge battery packs, follow these steps: 1. Connect the power cord to the computer and plug it into an electrical outlet. 2. Turn on the computer if you want to use it while the battery packs are charging. Battery Charge Light The battery charge light turns on (solid) when a battery pack NOTE: (in the battery bay or DualBay) is charging;...
Page 32: Battery Gauge Utility
Battery Gauge Utility The battery gauge popup window is a hotkey utility (press Fn+F8 with functions similar to the Battery Status tab in the Power icon on the Control Panel. Battery Gauge Utility The battery gauge popup shows the status of the installed battery packs with two numbered boxes: Box # 1, represents the primary battery pack in the computer battery bay.
Page 33: Ensuring Battery Gauge Accuracy
Use the battery until the first warning is received, even if the gauge indicates “no power.” Calibrating the Battery Gauge Included with your computer is a Compaq Battery Utility that improves the accuracy of your battery gauge. Follow the instructions included with the diskette to calibrate your battery gauge for Nickel Metal Hydride (NiMH) batteries.
Page 34: Guidelines For Using Battery Packs
Guidelines for Using Battery Packs If two fully charged battery packs are installed, you can remove one battery while the computer is on without affecting system operation. With one battery pack, turn off the computer or initiate Hibernation before removing a battery. When the computer is in Suspend, you must always have a power source, either a fully charged battery pack or AC power, before removing a battery pack.
Page 35: Inserting A Battery Pack Into The Computer Dualbay
Inserting a Battery Pack into the Computer DualBay The DualBay accommodates a diskette drive (which comes standard in the computer) or a battery pack. To insert a battery pack into the DualBay, be sure that the label on the battery pack is facing up and the battery contacts are facing in toward the computer.
Page 36: Removing Battery Pack From The Dualbay
Removing Battery Pack from the DualBay To remove a battery pack from the DualBay, follow these steps: 1. Pull down on the battery pack release latch to release the battery from the DualBay. 2. Remove the battery pack from the DualBay Removing a Battery From the DualBay Resolving a Low-Battery Condition When you operate the computer on battery power and the battery...
Page 37: Resolving A Low-Battery Condition With External Power
Resolving a low-battery condition with external power If you are near a power source, connect the power cord or the Automobile Adapter. Resolving a low-battery condition with a fully charged battery pack If a fully charged battery pack is available, do the following: 1.
Page 38: Extending Battery Pack Operating Time
Extending Battery Pack Operating Time Battery pack operating time can be extended by following these guidelines: Reduce the display brightness. Set a shorter screen save timeout. Exit modem programs when they’re not being used. Remove a PC Card when not in use. Select the High level of power conservation.
Page 39: Setting Security Features
chapter ETTING ECURITY EATURES The software and hardware security features installed in the computer allow you to customize security measures. The computer provides built-in security features as well as steps to secure your hardware. Passwords Icon If you are using Windows 95, the Passwords icon on the Control Panel allows you to protect your computer against unauthorized use.
Page 40: Power-On Password
If you forget your setup password, the password must be cleared from memory before you can reconfigure the computer. Call your Compaq authorized dealer or service provider for assistance if you forget your passwords.
Page 41: Entering The Power-On Password
Entering the Power-On Password To enter a power-on password, follow these steps: 1. Turn on the computer. 2. When the power-on password prompt (a key symbol) is displayed, type your power-on password carefully. If you enter your password incorrectly, an incorrect password prompt (a key with an “X”...
Page 42: Login Password
Use one of the following key characters when changing or deleting passwords. Country-Specific Key Characters Country Keyboard Keyboard Symbol Belgian Brazilian Danish, German, Italian, Latin, American, Norwegian, Portuguese, Spanish, Swedish/Finnish, Swiss French French Canadian é Japanese, Korean, United Kingdom, United States, Taiwanese Login Password The login password is used on a Microsoft Windows NT...
Page 43 Quick Controls establish security measures when your computer is on but not in use. After establishing the power-on password (and shutting down or restarting the computer), Quick Controls can be initiated in two ways: 1. With hotkeys, which work only on the computer Fn+F6 keyboard.
Page 44: Removable Drives & Upgrades
chapter & U EMOVABLE RIVES PGRADES Removable devices give the computer added functionality and flexibility in the way you work. This chapter provides guidelines for working with removable devices in the computer and upgrading the computer. Caring for Removable Devices Removable devices are fragile components that must be handled with care.
Page 45: Using Removable Devices
Using Removable Devices Removing a Diskette Drive from the DualBay To prevent loss of data, remove the diskette from the IMPORTANT: drive before removing the diskette drive from the DualBay. The DualBay accepts a diskette drive (which comes with the computer) or a battery pack.
Page 46: Inserting The Diskette Drive Into The Dualbay
Inserting the Diskette Drive into the DualBay To insert the diskette drive into the DualBay, slide the diskette drive (right side up and contacts toward the computer) into the DualBay until it clicks into place. When the diskette drive is inserted in the DualBay, push the NOTE: drive into the bay and the DualBay door panel will swing up and out of the way.
Page 47: Using Diskettes
Using Diskettes The diskette drive stores (or writes) information onto a 3.5-inch diskette. You can use three diskette capacities: 1.44-MB high-density (HD) diskette stores approximately 250 pages of text. 1.2-MB high-density (HD) diskette stores approximately 200 pages of text. 720-Kbyte double-density (DD) diskette stores approximately 125 full pages of text.
Page 48: Upgrading The Computer
Upgrading the Computer The computer has a variety of components that are upgradable, providing plenty of expandability for your system. The hard drive is upgradable. Some models are equipped with CD-ROM drive and internal modem. Other models can be upgraded to include a CD-ROM or modem.
Page 49 To install additional memory, follow these steps: 1. Turn off the computer and disconnect all external devices. 2. Remove the battery pack from the battery bay and the diskette drive or battery pack from the DualBay. 3. Turn the computer bottom side up and remove the three screws as shown.
Page 50 4. While holding the bottom panel, gently turn the computer top side up. 5. Lift the keyboard 90 degrees toward the display and exposing the internal components. The keyboard will remain connected by its ribbon cable. NOTE: Make sure that the keyboard leans back against the display and is securely out of the way while the memory compartment is being accessed.
Page 51 6. Remove the existing memory board by pulling the metal spring retention tabs (on each side of the memory board) away from the board to release it. The memory board will pop out. 7. Gently slide out the memory board at a 45 degree angle To protect the connectors on the memory board, IMPORTANT: remove the board at a 45 degree angle.
Page 52 8. Insert the new memory board at a 45 degree angle and gently slide it into place until it is correctly seated. The memory board is keyed (notched) slightly off NOTE: center to help you position it correctly. 9. Rotate the memory board down until it snaps into place. Installing the Memory Board Removable Drives &...
Page 53 10. Replace the keyboard by gently positioning it back down over the internal components. Close the display. Align the top of the keyboard with the four tabs IMPORTANT: indicated by arrows in the illustration to ensure correct positioning. Reinstalling the Keyboard 5-10 Removable Drives &...
Page 54 11. Gently turn the computer back over and replace the three screws on the bottom. 12. Reconnect power to the computer and turn it on. The computer automatically recognizes the new memory and reconfigures the system. Reinserting the Bottom Screws Removable Drives &...
Page 55: Connecting External Equipment
The 33.6Kbps internal modem is compatible with all operating systems supported by the Compaq Armada 1500 Family computers. The 56Kbps internal modem is designed to operate with the software preinstalled in your computer. With the preinstalled drivers, the 56Kbps modem is compatible with Microsoft Windows 95 (and later) or Windows NT 4.0.
Page 56: Connecting The Modem Cable
Connecting the Modem Cable If your computer comes with an internal modem or if you’ve installed an optional modem, follow these steps to connect the modem cable: 1. Connect one end of the modem cable into the RJ-11 jack on the left side of the computer.
Page 57: Using Communications Software
Internet from a remote location. Refer to the documentation that comes with the communications software. Contact your Compaq authorized dealer, reseller, or service provider for a complete list of communications software applications.
Page 58: Setting Up The Communications Software
TAPI-compliant Windows 95 applications. If prompted by the application to select a modem port, select the Compaq Armada 1500 internal modem as your preferred modem device. If this selection is not available, you will need to select COM2 as the communications port associated with the modem, then choose a Hayes compatible generic modem.
Page 59 Avoid direct sunlight, fluorescent light, or flashing incandescent light close to the infrared ports. Keep the path between the infrared ports free of objects; this can interfere with data transmission. Do not point one port more than 30 degrees away from the other port.
Page 60: Using Pc Cards
chapter PC C SING ARDS The computer is equipped with a versatile feature that allows you to connect credit card-sized options called PC Cards (PCMCIA). They include portable external devices, such as modem, MPEG, hard drives, or network PC Cards. Types of PC Cards PC Cards are credit-card sized options that expand the capability of the computer by giving you the freedom to add and remove cards...
Page 61: The First Time A Pc Card Is Inserted
3. Grasp the edges of the PC Card slot protector and slide it out of the slot. 4. Repeat steps 1-3 for the bottom PC Card slot. : Compaq recommends using slot protectors when PC Cards NOTE are not inserted because they prevent dust and other foreign materials from getting inside PC Card slots.
Page 62: Inserting A Pc Card
Inserting a PC Card To insert a PC Card, follow these steps: 1. With the 68-pin connector facing in and the label facing up, insert the PC Card into the PC Card slot. 2. Gently push the card into the slot until it is seated. When the PC Card is inserted, the PC Card eject lever NOTE: pops out.
Page 63: Removing A Pc Card
Removing a PC Card To stop a PC Card and remove it, follow these steps: 1. Click the PC Card icon on the taskbar. A list of PC Cards inserted in the computer appears. 2. Click the PC Card that you want to remove. Always stop a LAN, ATA, or SCSI PC Card IMPORTANT: before removing it.
Page 64: Pc Card Solution Logo
PC Card Solution Logo Before buying a PC Card to use on your Compaq computer, view the Compaq PC Card Solutions List on the World Wide Web at http://www.compaq.com. This list is updated quarterly with the industry’s leading PC Cards compatible with most Compaq computers.
Page 65: Maintenance And Travel Guidelines
chapter AINTENANCE AND RAVEL UIDELINES This chapter provides recommended guidelines for taking care of your computer. These guidelines, aimed at ensuring computer longevity and reducing the risk of damage, including routine care, travel guidelines, and shipping guidelines. Routine Care You can keep the computer in good condition and working properly by following these guidelines: Operate the computer with a battery pack installed, even when you’re using external power.
Page 66: Travel Guidelines
(the hand-held device used by security personnel). You can send your computer and diskettes through airport X-ray machines. However, Compaq recommends that you do not send your computer and diskettes through airport magnetic detectors or expose them to security magnetic wands.
Page 67: Shipping Guidelines
Before traveling internationally with the computer: Check local customs regulations. Purchase a power cord from a Compaq authorized dealer, reseller, or service provider in the country where you will be using the computer. These power cords are designed to meet the voltage and frequency requirements of each country.
Page 68: Diagnostics And Technical Support
Compaq setup and diagnostic utilities described in this chapter allow you to view and change system configurations and diagnose system problems. This chapter describes Computer Setup and Compaq Diagnostics and helps you prepare for a call to Compaq technical support. Compaq Utilities...
Page 69: Computer Setup Options
Audio: sound properties and audio device settings Video: monitor timeouts and video device resources Compaq Diagnostics Compaq Diagnostics utilities are preinstalled on the hard drive and accessed in the utility. You can also view most of the same information in Compaq Diagnostics for Windows in the Control Panel.
Page 70: Accessing Diagnostics Through F10
If you do not press during this time, you must restart the computer and try again. 3. The Compaq Utilities menu will appear immediately after the computer has been turned on and the Power-On Self-Test (POST) has been completed. Because this menu is accessed...
Page 71: Accessing Diagnostics In Windows
Accessing Diagnostics in Windows In Windows 95, you can also view configuration and diagnostics information from the desktop using the Compaq Diagnostics utility. Access Compaq Diagnostics from Windows by following these steps: 1. Click Start 2. Click Settings 3. Click Control Panel 4.
Page 72 5. If prompted, select a language. The Compaq Utilities menu is displayed. 6. Select Computer Checkup (TEST). A test option menu is displayed. 7. Select the View Device List option. A list of the installed Compaq devices is displayed. 8. Verify that Computer Checkup correctly detected the devices installed.
Page 73: Running View System Information (Inspect Utility)
Graphics/Video Windows WIN.INI file Windows SYSTEM.INI file You can display, print, or save the information. Your Compaq authorized reseller or service provider may ask you to run this utility to assist in analyzing the system. This information allows the service provider to reproduce the same environment on another computer for testing.
Page 74: Preparing For A Technical Support Call
If you do not press during this time, you must restart the computer and try again. 4. If prompted, select the desired language. The Compaq Utilities menu is displayed. 5. Select View System Information (INSPECT). 6. Print the results of INSPECT and use this information to help your Compaq service provider troubleshoot your system.
Page 75: Preparing The Computer For Remotepaq Support
Preparing the Computer for RemotePaq Support This utility is only available in certain geographical areas and requires a modem. It allows your Compaq service provider to automatically run Diagnostics on your computer. If requested to run RemotePaq by your Compaq service provider, follow these steps: 1.
Page 76: Troubleshooting
chapter ROUBLESHOOTING This chapter provides information on how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that can be displayed on the screen. Troubleshooting information is provided on the following pages for: PC Cards Battery...
Page 77: Checklist
Checklist If you encounter some minor problem with your computer or software application, go through the following checklist for pos- sible solutions before running the diagnostic utilities: Is the computer connected to an external power source, or does it have a fully charged battery pack installed? Is the computer turned on and the power/suspend light on? Are all cables connected properly and securely? Have you installed printer drivers for each application?
Page 78: Solving Battery Problems
If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily yourself. If the condition persists, contact your Compaq authorized service provider or Compaq Customer Support. Solving Battery Problems Some common causes and solutions for battery problems are listed in the he “Solving Power Problems”...
Page 79 Use the battery pack(s) fully charged. without charging. Every time the computer Real-time clock battery is Call your Compaq authorized is turned on, the date at the end of its life. service provider to replace the and time have to be set.
Page 80 Battery Problems and Solutions Continued Problem Possible Cause Solution Battery charge doesn’t Battery pack(s) are being Keep computer at a cooler last as long as expected. exposed to high temperature and recharge temperatures. battery pack(s). Battery pack(s) are being Put computer in a warmer exposed to low place and recharge battery temperatures.
Page 81: Solving Diskette/Diskette Drive Problems
Solving Diskette/Diskette Drive Problems Some common causes and solutions for diskette/diskette drive problems are listed in the following table: Diskette/Diskette Drive Problems and Solutions Problem Possible Cause Solution Diskette drive cannot Diskette is write-protected. Disable the write-protect write to a diskette. feature or use a diskette that is not write-protected.
Page 82: Solving Hard Drive Problems
Hard drive error occurs. Hard drive has bad Run ScanDisk utility; check the sectors or has failed. box “Automatically fix.” Contact your Compaq authorized service provider. Newly installed hard Hard drive is not seated Turn off and unplug the drive does not work.
Page 83: Solving Hardware Installation Problems
Solving Hardware Installation Problems Some common causes and solutions for hardware installation problems are listed in the following table. Hardware Installation Problems and Solutions Problem Possible Cause Solution New device is not Suspend was not Initiate Suspend, connect the recognized as part of initiated before device device, and then exit Suspend.
Page 84: Solving Keyboard And Embedded Numeric Keypad Problems
Solving Keyboard and Embedded Numeric Keypad Problems Some common causes and solutions for keyboard and embedded numeric keypad problems are listed in the following table. Solving Keyboard and Numeric Keypad Problems Problem Probable Cause Solution Embedded numeric NumLk function is not Press Fn+End/NumLk to enable keypad on the turned on.
Page 85: Solving Memory Problems
Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table. Memory Problems and Solutions Problem Possible Cause Solution Memory count during Optional memory Ensure that the memory Power-On Self-Test expansion boards are expansion boards have been (POST) is incorrect.
Page 86: Solving Modem Problems
Solving Modem Problems Some common causes and solutions for hardware installation problems are listed in the following table. Modem Problems and Solutions Problem Possible Cause Solution Modem loses The connection from the Disconnect then reconnect the connection phone line to the phone cable.
Page 87 Modem Problems and Solutions Continued Problem Possible Cause Solution Verify service from the local No dial tone Phone service is not phone company by the following connected to the steps: telephone wall jack. 1. Unplug the telephone cable from the telephone wall jack. 2.
Page 88 33.6Kpbs up to 33.6Kbps. Contact your authorized Compaq dealer, reseller, or service provider about modem options available for your computer. The internal 56Kbps modem The site called does not supports K56Flex.
Page 89 33.6Kbps, you may need to change to the alternate type. To do this, visit the portable web site at www.compaq.com. for instructions. The web site will also include updates that may be available for the 56K code in your modem..
Page 90: Running The External Monitor Self-Test
Running the External Monitor Self-Test You can perform a “self-test” on an external VGA color or monochrome monitor by disconnecting the monitor from the computer. To do so, complete the following steps: 1. Turn off the monitor. 2. Turn off the computer. 3.
Page 91: Solving Pc Card Problems
PC Cards supported by Compaq. See Chapter 7, “Using PC Cards , ” to see the Compaq PC Card logo designed for Compaq- supported cards. PC Card does not work. Card is not fully inserted...
Page 92: Solving Pointing Device Problems
Solving Pointing Device Problems Some common causes and solutions for trackball and mouse problems are listed in the following table. Pointing Device Problems and Solutions Problem Possible Cause Solution External serial or The computer was not Shut down the computer. PS/2 mouse does shut down before Connect the device.
Page 93 Pointing Device Problems and Solutions Continued Problem Possible Cause Solution Device driver is Wrong pointing device is To select the right pointing device, loaded but pointing selected. access the Start menu via the device doesn’t work. keyboard by pressing Ctrl+Esc. Use the arrow keys to get to Settings, then Control Panel, and press Enter.
Page 94: Solving Power Problems
Solving Power Problems Some common causes and solutions for power problems are listed in the following table. The “Solving Battery Problems” section in this chapter also may be helpful. Power Problems and Solutions Problem Possible Cause Solution Computer won’t turn Computer is not Insert battery pack(s) or on when battery packs...
Page 95: Solving Printer Problems
Solving Printer Problems Some common causes and solutions for printer problems are listed in the following table. Printer Problems and Solutions Problem Possible Cause Solution Printer won’t The cables may not be Ensure that the cables are turn on. connected properly, or the properly connected and that the printer is unplugged.
Page 96 Display Screen Problems and Solutions Problem Possible Cause Solution Characters are dim. Brightness/Contrast Press hotkeys Fn+F10 to controls not properly set. adjust brightness. On models with a passive matrix display, you can also press Fn+F9 to adjust contrast. Computer screen is in Tilt display or move computer.
Page 97 Display Screen Problems and Solutions Continued Problem Possible Cause Solution Screen is blank, the System has entered a low- If available, immediately connect power/suspend battery condition. the computer to an external indicator is blinking, power source or replace the and the battery charge battery pack.
Page 98: Solving Software Problems
Servicing the Computer To get help from Compaq Customer Support or to find a Compaq authorized reseller or service provider location, call one of the numbers in the “Worldwide Telephone Numbers” in Appendix A.
Page 99 10-24 Troubleshooting...
Page 100 Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
Page 101 General Information 0222/8 78-16 16 Technical Support 0222/8 78-16-16 Ordering Backup Software -55-38-43-39 Belgium General Information -2-716-95-11 Compaq Care Center -2-716-96-96 Compaq Care Center Fax -2-716-95-85 General Fax -2-725-22-13 FaxPaq -2-716-96-99 QuickLine -2-716-95-92 Ordering Backup Software -2-716-96-78 Ordering Backup Software Fax...
Page 102 Continued China General Information 861-58313399 Technical Support 861-68346721 Colombia General Information 57-1-312-0201 Technical Support 57-1-345-0266 Czech Republic General Information -2-232-8772 Technical Support -2-232-8772 Denmark General Information -45-90-45-90 Technical Support -45-90-45-45 Finland General Information +358 -0-615-599 Technical Support 9800-206-720 QuickLine (BBS) +358 -0-6155 9870 France...
Page 103 Continued India General Information 91-80-559-6023 PaqFax 91-80-559-8989 91-80-559-8900 Italy General Information -2-57-59-03-00 Technical Support -2-57-59-03-00 Japan General Information 0120-101-589 Technical Support 0120-101-589 Windows 95 Support 0120-505-589 Ordering Backup Software 0120-250-589 FaxStation 81-3-5402-0991 Korea General Information 82-2-3470-07001 Technical Support 82-2-523-3575 82-082-902-77774 Malaysia General Information 603-717-1188...
Page 104: Support
Continued New Zealand General Information 64-9-307-3969 Norway General Information -22-07-20-00 Technical Support -22-07-20-20 Poland General Information -2-630-3535 Technical Support -2-630-3535 Portugal General Information +351 -1-4120132 Technical Support +351 -1-4120132 Singapore General Information 65-753-6688 Customer Support Center 65-750-3030 PaqFax 65-750-4514 South Africa General Information 27-11-728-6999 Technical Support...
Page 105 Continued Taiwan General Information 886-2-7351000 Technical Support 886-2-3761170 886-2-3761175 Thailand General Information 62-2-679-6222 United Arab Emirates (Dubai) General Information 14 -818100 United Kingdom General Information 0990-134456 FaxPaq 0181-332-3550 QuickLine Bulletin Board 0181-332-9499 United States General Information 1-800-345-1518 Technical Support 1-800-OKCOMPAQ (1-800-652-6672) Customer Support 1-800-345-1518...
Page 106: Regulatory Notices
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user’s authority to operate the equipment. Regulatory Notices B-1...
Page 107: European Notice
Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations. European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.
Page 108: Airline Travel Notice
Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. Energy Star Compliance As an Energy Star Partner, Compaq Computer Corporation has determined that this product meets the Energy Star guidelines for energy efficiency. The Energy Star Computers Program was...
Page 109 Regulatory Agency Identification Numbers The following Compaq-approved options have been evaluated for use with your computer. These Compaq approved options can be identified by their assigned series numbers that are listed below. To ensure continued reliable and safe operation of your computer, only these options should be used.
Page 110 Laser Safety All Compaq systems equipped with Laser Products comply with appropriate safety standard including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
Page 111 Circular Numerical Aperture: 0.45 +/- 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 112: Index
10-8 CD-ROM drive diagnostics, 9-3 upgrading, 5-4 automatic, 9-5 using, 5-4 Compaq Diagnostics for Windows, Compaq Customer Support before you call, 9-7 Quick Check, 9-5 fax service, A-1 RemotePaq via modem, 9-8 worldwide telephone numbers, A-1 Index I-1...
Page 113 6-3 removing battery pack from, 3-7 INSPECT utility, 9-6 removing diskette drive from, 5-2 keyboard energy efficiency measures components, 1-7 Compaq battery recycling program, numeric keypad, 1-10 Energy Star Partner, B-3 external equipment infrared, 6-3 lights external monitor, 1-9, 10-19...
Page 114 modem power management utility connecting, 6-2 features, 2-6 modem compartment, 1-6 power-on password modem port, 1-2 changing or deleting, 4-3 problems with, 10-11 establishing, 4-2 using, 6-1 Power-On Self-Test (POST), 9-3 monitor printer external, 10-19 diagnostics, 9-6 self-test, 10-13 problems, 10-17 MPEG PC Cards, 7-5 self-test, 10-17 problem solving.
Page 115 10-16 system configuration printer, 10-17 changing, 9-3 software, 10-20 sound, 10-20 telephone numbers worldwide Compaq support, A-1 view system information (INSPECT) temperatures running, 9-6 storing battery pack, 3-9, 10-5 volume control TEST. See Computer Checkup (TEST) how to use, 1-4...

Compaq Armada 1500 User Manual

Chapter 1 LOOKING at THECOMPUTER

Chapter 2 USING POWER FEATURES

Chapter 3 LEARNING about BATTERY PACKS

Chapter 4 SETTING SECURITY FEATURES

Chapter 5 REMOVABLE DRIVES & UPGRADES

Chapter 6 CONNECTING EXTERNAL EQUIPMENT

Chapter 7 USING PC CARDS

Chapter 8 MAINTENANCE and TRAVEL GUIDELINES

Chapter 9 DIAGNOSTICS and TECHNICAL SUPPORT

Chapter 10 TROUBLESHOOTING

Appendix A SUPPORT

Appendix B

Regulatory Notices

Index

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