Is Software Functioning Abnormally - Compaq tc1000 Getting Started Manual

Solving Problems

Is Software Functioning Abnormally?

If your software becomes unresponsive or responds abnormally:
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Restart the tablet PC.
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Run a virus scan.
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Reinstall the software.
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CAUTION: To prevent serious damage to the tablet PC or an
unsuccessful restoration or installation, use a QuickRestore CD only
while the tablet PC is connected to reliable external power using the
AC adapter or an optional docking station or DC cable. (Do not use a
QuickRestore CD during an electrical storm or while the tablet PC is
running on battery power or connected to an optional Auto/Air Cable or
Automobile Power Adapter/Charger.) During the restoration or
installation:
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Do not interrupt the power to the tablet PC by unplugging or
undocking the tablet PC.
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Do not shut down the tablet PC.
3–8
For information about obtaining antivirus software, see
the "Protecting the Tablet PC Against Viruses" section in
Chapter 2.
For information about running a virus scan, refer to the
Help file within the antivirus software.
To reinstall the operating system or a Compaq
application or utility, follow the instructions included
with the Compaq QuickRestore CDs. Additional
information about using the Quick Restore CDs with the
tablet PC is provided on the Documentation Library CD,
in the Software Guide, "Software Updates and
Restorations" chapter.
If you plan to use an optional tablet PC docking station
and a standard USB keyboard during the reinstallation,
connect the keyboard to the tablet PC, not to the docking
station.
To reinstall software that was not preloaded or
preinstalled, follow the instructions in the documentation
included with the software.
Getting Started