Compaq Armada E700 Series Maintenance And Service Manual page 45

Problem
Drive cannot read a disc
CD-ROM drive or DVD-ROM
drive is not detected by the
computer.
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Drive cannot write to a
diskette.
System cannot start up from
diskette or SuperDisk LS-120
drive.
2-16 Troubleshooting
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Possible Cause
Disc is not properly seated in
the drive.
Disc is loaded in the loading
tray upside down.
Disc has a scratch on its
surface.
Drive is not connected
properly.
Table 2-11
Possible Cause
Diskette is not formatted.
Diskette is write-protected.
Writing to the wrong drive.
Not enough space is left on
the diskette.
Drive is disabled.
Disable diskette write ability
is turned on.
A bootable diskette is not in
the drive.
Diskette bootability is
disabled in Computer Setup.
Solution
Open the loading tray, insert the
disc, then close the tray.
Open the loading tray, turn over
the disc (label facing up), then
close the tray.
Insert a different disc.
If you are running a version of
Windows that was pre-installed
by Compaq, remove the drive
from the MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-
installed by Compaq, turn off the
computer. Then remove the drive
from the MultiBay and reinsert it.
Solution
Format the diskette:
If you are using Windows 95 or
Windows 98:
1. From the Windows desktop,
select My Computer.
2. Select 3.5-in. Floppy (A).
3. Select File, then Format.
4. Fill in the appropriate
information, then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a: at the system prompt.
Use another diskette that is not
write-protected or disable the
write-protect feature.
Check the drive letter in your
path statement.
Save the information to another
diskette.
Enable the proper drive through
Device Manager.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not
checked.
Verify that a diskette with the
necessary system files is in the
drive.
Enable diskette bootability in
Computer Setup, Security menu.