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Troubleshooting
What is the problem?
1 A message appears on the PC or
LCD panel.
2 The printed cards do not look the
way that was intended.
3 Cards jam often.
4 The ribbon has broken.
Try this:
•
Click the Help button on the message box to see possible causes
and the solution for each cause. See the "Related Topics" to fix
the problem.
•
If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see Info Central for detailed
information about solving card appearance problems.
•
The brand of cards might be heavily powdered, dirty, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
•
The printer rollers might be dirty. See
rollers" on page 41
for steps to clean the printer rollers.
•
Trim the end of the broken ribbon evenly. If ribbon on the take-up
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
•
If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in Info Central.
Page 61
"Cleaning the printer
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