CHAPTER 13: Troubleshooting
Hard drive
All deleted files will be lost when you
empty the Recycle Bin.
Help & Support
For more information about file
management, click Start, then click Help
and Support. Type the phrase file
management in the Search box, then
click the arrow.
Internet
Help & Support
For more information about
troubleshooting Internet connections,
click Start, then click Help and Support.
Type the phrase troubleshooting
connections in the Search box, then
click the arrow.
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You see an "Insufficient disk space" error message
Delete unnecessary files from the hard drive using Disk Cleanup. For
■
instructions on deleting unnecessary files, see
on page
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Caution
■
Empty Recycle Bin.
Save your files to another drive. If the hard drive is full, copy any files not
■
regularly used to backup media, then delete them from the hard drive.
You see a "Data error" message
This may be the result of a defective area on the hard drive. To fix hard
■
drive problems, run the Error checking program. For instructions on fixing
hard drive problems, see
The hard drive cannot be accessed, or you see a "General failure reading
drive C" error message
If a diskette is in the diskette drive, eject it and restart your computer.
■
Press C
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If your computer has been subjected to static electricity or physical shock,
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you may need to reinstall the operating system.
You see a "Non-system disk" or "disk error" error message
Eject the diskette from the diskette drive, then press E
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See also
"Modem (dial-up)" on page
You cannot connect to the Internet
If you are using a dial-up modem, make sure that the modem cable is
■
plugged into the modem jack and not the Ethernet network jack. See your
hardware reference or setup poster to make sure that the connections
have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable
is plugged into the Ethernet network jack and not the modem jack. See
your hardware reference or setup poster to make sure that the
connections have been made correctly.
Make sure that your account with your Internet service provider (ISP) is set
■
up correctly. Contact your ISP technical support for help.
Make sure that you do not have a problem with your modem. For more
■
information,
129.
"Checking the hard drive for errors" on page
+A
+D
to restart your computer.
TRL
LT
EL
"Modem (dial-up)" on page
"Deleting unnecessary files"
146.
146.
www.gateway.com
129.
.
NTER