Correcting USB Problems
If you are having difficulty using printer with a USB connection,
see if your problem is listed below, and take any recommended
actions.
USB connections
USB cables or connections can sometimes be the source of USB
problems. Try one or both of these solution.
❏ For best results, you should connect the printer directly to the
computer's USB port. If you must use multiple USB hubs, we
recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows XP,
Me, 98, 2000, or Server 2003, a model that was pre-installed with
Windows 98 and upgraded to Windows Me, or a model that was
pre-installed with Windows Me, 98, 2000, or Server 2003, and
upgraded to Windows XP. You may not be able to install or run
the USB printer driver on a computer that does not meet these
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB
problems. Take note of the following and perform the
recommended checks to ensure proper installation.
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Troubleshooting