Cisco Webex Node Spa Has Issued Hardware Error Messages - Cisco ASR1004 - ASR 1004 Modular Expansion Base Hardware Installation Manual

Chapter 7 Troubleshooting the Installation

Cisco WebEx Node SPA Has Issued Hardware Error Messages

There are several different error messages for the Cisco WebEx Node SPA that might appear in the output
of the show logging command.
type.
For more information about other system error messages for the Cisco WebEx Node SPA, refer to the
System Messages for Cisco IOS XE
Table 7-4 SPA_CPU_ERR Messages on the Cisco WebEx Node SPA
Possible Problem
Hardware problem on the
Cisco WebEx Node SPA.
DSP SPA: A hardware device
error was detected
OL-14126-12
Table 7-4
Observations and Comments
The show logging command
shows a SPA_CPU_ERR
message for the
SPA_SRVCS_ENGINE facility,
as shown in the following
example:
*Mar 24 23:52:06.527:
%SPA_SRVCS_ENGINE-3-SPA_CPU_
ERR: SIP0/1:
SPA-WMA-K9[0/1]: SPA CPU HW
errors: Octeon L2D ECC
double bit (core 4): fadr:
0x23e86, syn0: 0x0, syn1:
0xe7c00
*Mar 24 23:52:06.527:
%SPA_SRVCS_ENGINE-3-HW_ERR:
SIP0/1: SPA-WMA-K9[0/1]: A
Hardware device error was
detected by SPA CPU, trying
to recover the SPA by
reload.
DSP firmware is a software that
performs all DSP services. DSP
firmware is downloaded from
SIP to the SPA-DSP. If DSP
firmware is not downloaded to
SPA-DSP, the following error
message is displayed on console:
"DSP SPA: A hardware device
error was detected".
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
provides an example of error messages of the SPA_CPU_ERR
document.
Solutions
Look up the error message in the Error Message
1.
Decoder tool or in the
XE document.
Record the message exactly as it appears on the
2.
console.
Collect the output from the show tech-support
3.
command on the Cisco WebEx Node SPA console and
contact Cisco technical support to create a Return
Materials Authorization (RMA) case.
For information about running the show tech-support
command on the Cisco WebEx Node SPA console, see the
"Collecting the show tech-support Output from the Cisco
WebEx Node SPA Console" section on page
Reload the SPA-DSP using the hw-module subslot
slot/subslot reload command from privilege exec
command mode.
Troubleshooting the Hardware
System Messages for Cisco IOS
7-10.
7-7