Dell Diagnostics Main Menu - Dell OptiPlex 755 User Manual

8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
9 When the Dell Diagnostics Main Menu appears, select the test you want to run (see "Dell Diagnostics
Main Menu" on page 355).

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.
Option
Express Test
Extended Test
Custom Test
Symptom Tree
2 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 370).
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag. Your computer's Service Tag is listed in the System Info option in system
setup. See "System Setup" on page 280 for more information.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.
Tab
Results
Errors
Help
Function
Performs a quick test of devices. This test typically takes 10 to 20 minutes
and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Performs a thorough check of devices. This test typically takes an hour or
more and requires you to answer questions periodically.
Tests a specific device. You can customize the tests you want to run.
Lists the most common symptoms encountered and allows you to select a
test based on the symptom of the problem you are having.
Function
Displays the results of the test and any error conditions encountered.
Displays error conditions encountered, error codes, and the problem
description.
Describes the test and may indicate requirements for running the test.
355
Solving Problems