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Troubleshooting
HAVING A PROBLEM?
Symptom: Operator will not run or respond to any
programming.
• Power supply not plugged into outlet or outlet without
power. Check circuit breaker.
• Issue with wiring from power supply to the gate
controller. Check connections at the power supply
terminals and the control board. To verify if power supply
is supplying appropriate power, check for 24Vac at the
terminals on the power supply marked COM and 24Vac
with a volt meter. Also, check for 24Vac at the end of the
two wires leading from the transformer to the control
board to verify wires are good.
Symptom: Operator will not respond to a remote
control.
• If the remote control battery is good, the YELLOW LED
on the control board will blink rapidly when the remote
control button is pressed. If not, replace battery.
• Remote control provided with operator is programmed
from the factory. If the LED blinks rapidly when pushing
on the remote control button and the operator does not
respond, try reprogramming the remote control.
Symptom: Relays on control board 'click' when remote
control command is given but the operator does not
move.
• Motor cable wiring from the operator to the control board
not connected correctly or loose. Check connections.
FAULT CODE
1 Blink
2 Blinks
3 Blinks
4 Blinks
7 Blinks
9 Blinks
10 Blinks
11 Blinks
12 Blinks
13 Blinks
15 Blinks
Operation and Maintenance
PROBLEM
Safety Sensors Disconnected. A loud beep will
be heard when a run command is given.
Safety sensors connected wrong
Single button input "SWITCH" is shorted.
Safety Sensors are misaligned or blocked. A
loud beep will be heard when a run command
is given.
Control board issue.
Gate operator position sensor error
Control board issue.
Force reversal while closing. Maximum safe
gate force was exceeded.
Force reversal while closing. Normal gate force
was exceeded.
Force reversal while opening. Normal gate
force was exceeded.
Control board issue.
Symptom: Relays on control board 'click' when remote
control command is given but the operator does not
move.
• Motor cable wiring from the operator to the control board
not connected correctly or loose. Check connections.
Symptom: Gate stops and reverses.
• A fault has occurred. Check gate path for obstructions.
Check operation of gate manually to verify smooth
operation. Adjust force setting
(see PROGRAMMING FORCE LEARN).
Symptom: Gate opens but will not close.
• Safety Sensors are blocked or misaligned.
Symptom: Gate does not close automatically with TTC
enabled.
• Unit has lost power.
• Gate opened by a forced reversal.
• Safety sensors are blocked or misaligned.
• Party mode has been enabled.
Symptom: Alarm is sounding continuously.
• This indicates that the gate has had two consecutive
Gate Force obstructions and the control system requires
to be reset for continued operation. Check to ensure the
gate path is clear. To clear the alarm condition and
restore normal operation, push and release the
RESET BUTTON on the outside of the control box.
Check all low voltage wiring from sensors for breakage or poor
connections.
Check for proper connections of (Red / +) and (Black / -) wires at
the control board. Polarity must to be maintained.
Check for shorted wires or stuck button on switch accessory.
Check sensors path for obstruction or misalignment. When
sensors are properly aligned both indicator LED's on the sensors
will be lit.
Replace control board.
Check gate operator cable connections at the control board.
Replace control board.
Check gate path for obstruction. Verify operator cable connections
at the control board.
Check for obstructions or excessive gate resistance. Relearn gate
force (press PURPLE BUTTON 2 times then cycle gate).
Power on reset
Replace control board.
28
CLEARED
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