Printing Problems - Brother MFC-9840CDW Network User's Manual

a personal Firewall software, see the User's Guide for your software or contact the software
manufacturer.

Printing problems

Print job is not printed
Make sure the status and configuration of the print server. Check following:
a
Make sure that the machine is powered on, is on-line and ready to print.
b
Print the Network Configuration List of the machine and check if the settings such as IP address settings
are correct for your network. The problem may be the result of mismatched or duplicate IP address.
Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on
the network have this IP address. For information on how to print the Network Configuration List, see
Printing the Network Configuration List on page 105.
c
Verify that the print server is on your network as follows:
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For Windows
1
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
2
If a successful response is received, then proceed to Windows
Windows Server
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For Mac OS X 10.2.4 or greater
1
From the Go menu, choose Applications.
2
Open the Utilities folder.
3
Double click the Terminal icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
d
If you have tried a to c above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default on page 104.
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2003 IPP troubleshooting on page 167. Otherwise, proceed to d.
Troubleshooting
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2000/XP, Windows Vista™ and
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