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Motorola MOTO Q 9H User Manual

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  • Page 1 MOTO User Guide...
  • Page 3 Internet, and more. It’s time to take back control. It’s time to meet the MOTO Q™ 9h. My Phone, My Way Use photos for your wallpaper, use your songs for your ringtones, use new programs that you load onto your phone... you get the idea.
  • Page 4 Introducing your new MOTO Q™ 9h wireless phone! Here’s a quick anatomy lesson. Navigation Key Center Key Side Scroll Keys Navigate menus. Select highlighted Side Select Key items. Select highlighted Left Soft Key items. Right Soft Key Web Browser Key...
  • Page 5 Insert MicroSD Storage Card Slot memory card Battery Door Release Micro USB Port Charge and connect phone accessories Speakers To avoid damaging your phone, carry it in an approved holster or case rather than a pocket, purse, or bag. HELLOMOTO...
  • Page 6 Press the Power Key O to exit any menu or view without saving any changes. If you need help while using your phone, see the Motorola Support Web site at HELLOMOTO...
  • Page 7 MOTOROLA and the Stylized M Logo are registered in the US royalty-free license to use that arises by operation of law in the Patent & Trademark Office. All other product or service names are sale of a product.
  • Page 8: Table Of Contents

    & tricks ..25 calls....38 turn off a call alert ..38 Safety Information .
  • Page 9 Microsoft License ..88 web browser ..67 index ....93 entertainment..68 take &...
  • Page 10: Start Menu

    To open the menu from the home screen, Settings Java Games and Apps • Phone Start press (the left soft key). • Sounds Marketplace • Profiles Web Browser • Text Input Settings McAfee VirusScan • Home Screen Tasks •...
  • Page 11: Safety Information

    For optimal mobile device performance and to be sure that human information before using your mobile device.* exposure to RF energy does not exceed the guidelines set forth in the relevant standards, always follow these instructions and Exposure to Radio Frequency (RF) precautions.
  • Page 12 In an aircraft, turn off your mobile device whenever instructed to device and its antenna at least 2.5 centimeters (1 inch) from your do so by airline staff. If your mobile device offers an airplane mode body when transmitting. or similar feature, consult airline staff about using it in flight.
  • Page 13: Operational Warnings

    Always obey them. When you are in such an area, turn off your mobile device, and do When using your mobile device while driving, please: not remove, install, or charge batteries. In such areas, sparks can •...
  • Page 14 Glass Parts Your battery or mobile device may require Some parts of your mobile device may be made of glass. This glass 032375o recycling in accordance with local laws. could break if the product is dropped on a hard surface or receives Contact your local regulatory authorities a substantial impact.
  • Page 15 These may occur even if a person has never had a previous discomfort in your hands, arms, shoulders, neck, or other parts of seizure or blackout.
  • Page 16: Fcc Notice

    This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This...
  • Page 17: Use And Care

    Use and Care use and care To care for your Motorola phone, please keep it away from: liquids of any kind dust and dirt Don’t expose your phone to water, rain, Don’t expose your phone to dust, dirt, sand, extreme humidity, sweat, or other moisture.
  • Page 18: Eu Conformance

    Product Approval Type: MC2-41H14 Number The above gives an example of a typical Product Approval Number. You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at To find your DoC, enter the product Approval Number from your product’s label in the “Search”...
  • Page 19: Recycling Information

    Please do not dispose of mobile telephones or electrical accessories, such as chargers or headsets, with your household waste. In some countries or regions, collection systems have been set up to handle waste electrical and electronic items. Please contact your regional authorities for more details. If no suitable...
  • Page 20: Essentials

    Navigation Center Key side select key to select items (see This guide shows how to locate a menu page 3 for side key locations). feature as follows: Find it: Press Start > Call History > (received call) essentials...
  • Page 21: Sim Card

    To insert and use a storage card, see your symbols MOTOSTART Guide. This means a feature is network/ Turn off your phone and remove your subscription dependent and may battery before you install or remove a not be available in all areas.
  • Page 22: Battery

    When finished, your display shows a full battery icon Tip: Relax, you can’t overcharge your battery. It will perform best after you fully charge and discharge it a few times. You can also charge your battery with a USB cable plugged into a computer, unless your battery is completely drained.
  • Page 23: Battery Tips

    Start > Settings > charge. Power Management > Backlight time out on battery or Backlight time out on AC. When the backlight is off, • When charging your battery, keep it the display is visible but dim.
  • Page 24: Turn It On & Off

    • It is normal for batteries to gradually Tip: If your phone does not turn on, take your wear down and require longer charging battery out, put it back in, and try again. times. If you notice a change in your...
  • Page 25: Store A Phone Number

    • If you are on a call and another call or press Menu > Insert Wait to tell your comes in, you can press Ignore to send phone to prompt you before dialing the the new call directly to voicemail or remaining digits (shows as a w).
  • Page 26: Your Phone Number

    Tip: If you stored more than one number for a contact, select the contact to see the other numbers. To dial a number, scroll to it and press N. your phone number To view your phone number, press Start >...
  • Page 27: Tips & Tricks

    & tricks From the home screen (shown on page 26), To... Do this... you can use the following shortcuts: Press and hold X. open quick options To... Do this... play music To keep using your games lock phone Press and hold X to open...
  • Page 28: Basics

    For soft key locations, see page 2. display Press the navigation key S up, down, left, or right to scroll to basic menu items or text The home screen appears when you turn on in the home screen. Press X to return to the the phone.
  • Page 29 Status indicators can appear at the top of the 2 Message Indicator – Shows C home screen: when you receive a new e-mail or text message. 1. Voicemail 2. Message 3. Bluetooth 4. Call Forward 3 Bluetooth™ Indicator – Shows E when Bluetooth power is on.
  • Page 30: Text Entry

    7 Profile Indicator – Shows when your text entry ring style is set to Silent (Q) or Vibrate (<). No indicator appears when the ring style You can enter text and numbers using the profile is Normal, Outdoor, or Automatic.
  • Page 31 • To enter the number or character entry mode. above the letter on each key, press the Alt key b. Press b twice to lock It. Enters the small symbols and Ä To enter other special characters and...
  • Page 32: Volume

    To see alternate predictions, hold S down. other caller’s voice on phone calls. To enter a space after your characters When you are in a phone call, press volume (such as “prog”), press f. To turn off text up/down keys to adjust the other caller’s prediction, press Start >...
  • Page 33: Handsfree Speaker

    Settings > Security > Device Lock your display indicates the speaker is on. To turn it off, press h again or end the call. 1 Check the Prompt if device unused for checkbox, and select the amount of time for the Note: The handsfree speaker won’t work...
  • Page 34 Done. Tip: Choose a password you will remember. Without your password, you can reset your phone, but it will result in the loss of your personalised settings and all content stored in phone memory. To perform a hard reset, hold down the center key s for 5 seconds while turning the phone on.
  • Page 35: Customise

    To choose your profile: For example, the Outdoor profile volume is Find it: On the home screen, scroll and select much louder than the Normal profile. Profile: > profile style name Here are the profiles you can choose:...
  • Page 36: Time & Date

    2 Press the Done key to save the sound it manually: setting. Find it: Press Start > Settings > Clock & Alarm > Note: If you download a sound file for a Date and Time ring tone, it does not automatically save in 1 In Time Zone, use the navigation key S the Sounds location.
  • Page 37: Home Screen

    Want to copy an image from your PC to your Set a photo or picture as a wallpaper phone to use as a background image? (background) image or change your layout and color scheme on your home screen.
  • Page 38: Backlight

    Find it: Press Start > Settings > Power Management > wallpaper, it might not automatically save Backlight time out on battery or Backlight time out on AC in the My Pictures folder. To move your picture file, press Start > File Manager >...
  • Page 39: Task Manager

    (active) on your phone? Use the Task Manager to see the programs, or stop a specific program from running. Find it: On the home screen, press Start > System Tools > Task Manager Tip: Need to stop running program? In Task Manager, select the program and press Menu >...
  • Page 40: Calls

    • To see call details (like time and date), press the center key s. You can use the side scroll keys to turn off the • To see Menu Options, press Menu from the ringer before answering the call.
  • Page 41: Redial

    If you hear a busy signal and you see options Call Failed, Number Busy, press N to redial Delete/ Delete this call from the the number. When the call goes Delete List Call History. through, your phone rings or vibrates one Save to Save this number to a contact.
  • Page 42: Emergency Calls

    Your service provider programs one or keypad keys to dial the country code and more emergency phone numbers, such phone number. as 911 or 112, that you can call under any circumstances, even when your phone and speed dial keypad are locked.
  • Page 43 Menu > Delete. phone numbers menu shortcuts You can set the speed dial to call the entries in your phone’s contact list: You can set a shortcut to open an application on your phone: 1 Press Start >...
  • Page 44: Voicemail

    4 Press Done. Note: You can’t store a pause (p) or wait (w) character in your voicemail number. If you Note: To delete a shortcut, press Start > want to store a voicemail number with these Speed Dial, scroll to the shortcut, then press >...
  • Page 45 If you receive a second call while you are already on a call: • To answer the second call and put the first call on hold, press Answer. Then, you can press Swap to switch between the calls, or press Menu > Conference to combine them.
  • Page 46: E-Mail & Messages

    To set up e-mail on your MOTO Q™ 9h, If you do not see a list of messages, press refer to your MOTOSTART Guide. Menu > Folders > Inbox. To return to the folder list, If you have problems setting up email press Menu > Folders.
  • Page 47 Download the attachment, then select the file To transfer attachments to your computer and follow the prompts to open it. When the for editing, use Microsoft® ActiveSync or document opens, you can move around the Windows® Mobile Device Center. page using the navigation key S.
  • Page 48: Send A Message

    To send a message: the message, on the message area press Menu > Insert > Picture or Voice Note or File. 1 Press Menu > New. 2 For e-mail, in To, Cc, and/or Bcc, enter e-mail addresses.
  • Page 49: Global Address

    Done. Messaging, Phone, Calendar and Speed Dial.Here’s To set the priority for an e-mail message, how to use GAL to search for a contact: press Menu > Message Options. 1 Press Start > Contacts. To cancel a message, press Menu >...
  • Page 50: Messaging Quick Reference

    The e-mail information is populated into the Note: You must have your e-mail set up to To: field. send an e-mail (see page 62). To add a picture, voice note, or file to an messaging quick e-mail message, open the message area reference and press Menu >...
  • Page 51 Press Start > Messaging > (e-mail account), While viewing the message, use the center key s to select the attachment. then press Menu > Tools > Options > Signatures Scroll to the account for which you are Note: You can view attachments only for creating the signature.
  • Page 52 Menu > Reply, Reply All, or Forward the name of the attachment will appear highlighted. To download the attachment, Tip: If you are replying to an e-mail in the select the highlighted attachment name. e-mail account, you will send less data The attachment is downloaded the next if you do not edit the original message.
  • Page 53 The complete message is retrieved the Press Start > Messaging > (e-mail account), next time you synchronize or connect to then press Menu > Folders > Menu > Show all your e-mail server and send and receive Folders, and press Menu > Manage Folders e-mail.
  • Page 54 Menu > Send/Receive. call a phone number in e-mail Messages in the Outbox have not been sent. To send a message, scroll to it and press Highlight a phone number in a Menu > Send/Receive. message and press N.
  • Page 55: Instant Messaging

    2 Select the IM community you want When you are in a conversation, press Menu to enter pre-stored text messages as well as 3 Enter your logon information, if it does not emoticons, or to end the conversation. appear. When you are signed in but not in a 4 Press SignIn/SignOn.
  • Page 56 To store your logon information, press Menu > Settings > Community Settings, enter your logon information for each community, then press Menu > Save. To change other settings, press Menu > Settings > Global Settings. Note: You can also access MSN Messenger by clicking Start >...
  • Page 57: Connections

    The Bluetooth indicator O appears in the pair your phone with a Bluetooth headset home screen. or car kit, or pair your phone with a computer Note: To extend battery life, use the previous to exchange and synchronize files. procedure to set Bluetooth Power to OFF when Note: The use of wireless devices and their not in use.
  • Page 58 Your phone lists the devices it finds within send objects to another device range. You can use Bluetooth pairing to send 1 Press Start > Bluetooth > Bluetooth Manager > e-mail, contacts, tasks, calendar items, Hands-free. audio, ring tones, pictures, video, and voice...
  • Page 59 4 Select the name of the device to send 4 On your computer, right-click on the Bluetooth indicator O in the system tray the file. in the lower right corner of your display. 5 To cancel sending an item, press Menu >...
  • Page 60 When PC Remote is connected, your phone features display shows a key map that tells you what connect to recognized device your keys control on the PC. To determine which program on your computer to control, Connect to a recognized handsfree...
  • Page 61: Synchronize

    / change To sync your phone over the air (OTA) you device name must sync it directly with your company’s Microsoft® Information Server or Microsoft® Edit the properties of a recognized device: Exchange Server (running the appropriate Press Start >...
  • Page 62 ActiveSync compares your phone’s contact ActiveSync. information, calendar appointments, e-mail messages, and media files to those on your 1 Install Microsoft ActiveSync (for computer and then updates to the most Windows® XP™ or earlier) or Windows recent information.
  • Page 63 Once Microsoft® ActiveSync or Windows® and you may need to restart your PC. Mobile Device Center is installed on your PC, sync with a cable connection you can connect it to your phone and sync with a Bluetooth connection. Once Microsoft® ActiveSync or Note: In order to use this feature, your PC Windows®...
  • Page 64: Modem-Link

    Device Type. You can use your phone as a modem to 5 Press Start > ActiveSync. dial in to a network. To do this, you need a Bluetooth™ wireless or USB cable 6 Select Menu > Connect via Bluetooth. Ensure connection.
  • Page 65 Bluetooth ON. See Bluetooth wireless on is checked. page 55 for more information. Now you can use your phone as a modem 2 On your computer, launch the Bluetooth to connect to a service provider or network. devices applet from the task bar.
  • Page 66 2 In the Getting Started Disc application, go to the Additional Tools screen and select Note: Do not connect your data cable to your the Dial-Up Networking Software. phone and computer until the following steps 3 Follow the prompts as directed to install tell you to do so.
  • Page 67 On your computer: 12 Select Start > Control Panel > Network and Internet Connections > Network After you set up your computer and phone, Connections. In the Network you can establish a new network connection Connections window, select Create a on your computer: new connection under Network Tasks.
  • Page 68 ActiveSync mode for USB connections, to let modem-link access the Internet. press Start > Settings > Connections > USB Device Type To deactivate these settings, open your > ActiveSync. Web browser and select Menu > Tools >...
  • Page 69: Web Browser

    Go to. Enter the address and press OK. the Web. • To go to a link in a Web page, use the Find it: Press Start > Opera navigation key S to highlight the link and then press the center key s.
  • Page 70: Entertainment

    1 Point the camera lens at the photo subject. Press e to open the camera viewfinder: 2 Press e or the center key s to take a photo. Your phone saves the picture and Pictures & Videos shows it in the viewfinder.
  • Page 71 Note: To see your stored pictures, press Start In the picture viewfinder press Menu > Options > Pictures & Videos. Select the picture to view and to open the Picture Options Menu. This menu can press View. include the following options:...
  • Page 72: Record & Play Video Clip

    Slide Show Select default slide show record a video clip settings. Camera Select default locations to store Find it: Press e, then Menu > Video pictures, filename prefixes, and Pictures & Videos image compression. Video Determine audio settings and time limits for video files.
  • Page 73 1 Point the camera lens at the photo video options subject. In the video viewfinder press Menu > Options 2 Press e or the center key s to begin to open the video options menu: recording a video. The viewfinder shows what the video is recording.
  • Page 74 Find it: Press Start > Pictures & Videos > video clip video playback options > Play In the video playback window press Menu > The video clip plays in the Windows Media Player. Options to open the Video Playback Menu. This menu...
  • Page 75 Library Determines if the player starts on the Library view. Skins Determine Windows® Media Player skin theme. Buttons Set playback button mapping. entertainment...
  • Page 76: Other Features

    S down. To select a menu To voice dial, press and hold h in your option, press the center key s. home screen. When prompted, say “Call,” followed by a number or contact name.
  • Page 77: Contacts

    Note: You cannot store a ringer ID for features SIM Contacts. search for contact To easily identify who is calling you by the ring tone, you can assign a custom ring Enter the first few letters of the contact´s tone to each contact.
  • Page 78 ID for contact set category view Note: You cannot store a picture ID for Press Start > Contacts, then press Menu > Filter SIM Contacts. send contact to another device Assign a photo or picture to appear when Use a Bluetooth™...
  • Page 79: Personalising

    Menu > Edit Press Start > Settings > Regional Settings Under Ring Volume, press the navigation key S left or right to adjust the volume for that Note: You must turn your phone off and on profile. again for the changes to take effect.
  • Page 80 Press Start > System Tools > Master Reset alarm The default master reset code is 000000 Press Start > Settings > Clock & Alarm > Alarm (6 zeroes). Tip: Need to change or set the alarm Master reset does not reset the unlock alert style? Press Start >...
  • Page 81: Call Times

    View Timers call times reset call timers Network connection time is the elapsed To reset all call timers to zero (0), except for time from the moment you connect to your the Lifetime calls timer: service provider's network to the moment Press Start >...
  • Page 82: Handsfree

    IT department. Your IT department can features send you the policy in a file, or give you the speakerphone policy to enter manually. Once you receive the policy file or information: Activate a connected external speakerphone during a call: Press Start >...
  • Page 83: Calendar

    Press Start > Calendar to open the calendar add new calendar event for today. Press Start > Calendar, then press Menu > • To see days before or after today, New Appointment press the navigation key S left or right.
  • Page 84: Calculator

    The default reminder time for tasks and You can receive and respond to meeting calendar items is 15 minutes. To change requests on your phone in a similar manner this default: as you do in Outlook on your PC. Press Start > Calendar, then press Menu >...
  • Page 85: Security

    To see the total, used, and available manage certificates memory on your phone and storage card: Enable or disable Internet access Press Start > System Tools > Memory Manager certificates stored on your phone: Press Start > Settings > Security > Certificates fun & games...
  • Page 86 Press Start > Pictures & Videos To download a picture, sound, or phone theme from a Web page: For more information about Windows® Highlight the file, press the center key s, Media, see your MOTOSTART Guide. then press Save. play games on your phone To download a picture or other object from Press Start >...
  • Page 87: Service & Repair

    & repair Tip: Motorola Software Update is an easy way to update your phone. Make sure you have the latest available software updates at If you have questions or need assistance, we're here to help. Motorola Support: Go to, where you can select from a number of customer care options.
  • Page 88: Sar Data

    They note that if you want to reduce The guidelines use a unit of measurement known as the Specific your exposure then you can do so by limiting the length of calls or Absorption Rate, or SAR.
  • Page 89: Who Information

    Present scientific information does not indicate the need for any special precautions for the use of mobile phones. If you are concerned, you may want to limit your own or your children’s RF exposure by limiting the length of calls or by using handsfree devices to keep mobile phones away from your head and body.
  • Page 90: Microsoft License

    Desktop Software, you may install and use ON RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE only one (1) copy of such component(s) on the DEVICE or a single OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON computer with which you use the DEVICE.
  • Page 91 EULA only as part of a sale or transfer of the DEVICE, provided you statistical processes; that recognition errors are inherent in the retain no copies, you transfer all of the SOFTWARE (including all processes;...
  • Page 92 13. Links to Third Party Sites. The SOFTWARE may provide you 10. Consent to Use of Data. You agree that Licensor, its with the ability to link to third party sites through the use of the subsidiaries and affiliates may collect and use technical SOFTWARE.
  • Page 93 Motorola, its subsidiaries or affiliates, separate from the DEVICE and the inclusion of any link does not imply an endorsement of the on media such as a ROM chip, CD ROM disk(s) or via web third party site by Motorola, Licensor, or their affiliates or download or other means, and is labeled “For Upgrade Purposes...
  • Page 94 This EULA grants you no rights to use such content. All rights not specifically granted under this EULA are reserved by Motorola, Licensor, their affiliates, subsidiaries, and suppliers. 17. EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S.
  • Page 95: Index

    21 answer 22, 36 port 2, 3 battery indicator 28 end 22 ActiveSync 60 battery life, extending 36, 55 forwarding 74 alarm 78 Bluetooth connection 76, 82 make 22 alert Bluetooth indicator 27 call timers 79...
  • Page 96 42 end key 2, 3, 22 home screen 26, 35 contacts 40, 75 enter hyperlink copy files 56 numbers 29 phone number 74 text 29 date, 34 IM 53 delete program 37 file manager 84 Incoming Call message 40...
  • Page 97 26 picture 83 numbers 29 menu key 2, 3 picture ID 40, 76 numeric entry mode 29 menu shortcuts 41 power key 2, 3, 22 message 48, 49, 50 priority 47 message profile 33 indicator 27, 28 program...
  • Page 98 78 side select key 2, 3 text 29 remote control 57 signal strength indicator 28 text entry 28 remove program 37 signature 49 text message 48, 49, 50 reply 50 SIM card 19 third party applications 36 return a call 39...
  • Page 99 42 voicemail message indicator 42 volume 30, 77 volume keys 2, 3 wallpaper 35 web 84 phone number 74 web browser 84 disconnect 84 web page 84 your phone number 24 index...
  • Page 102 Part No: 6802935J79...