Troubleshooting - Reolink RLC-843WA Quick Start Manual

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Adjust the camera's viewing
angle as needed.
Align the arrows and the notch
according to the diagram.
1. Arrows on camera base
2. Notch on camera module
3. Arrow on camera top
Attach the dome cover to the
camera base by tightening the
screws.

Troubleshooting

Camera is not Powering on
If your camera is not powering on, please try the following solutions:
• Please check whether the outlet is working properly or not. Try to plug
the camera into a different outlet and see if it works.
• Please check whether the DC adapter is working or not. If you have an-
other 12V DC power adapter which is working, please use another power
adapter and see if it works.
If these won't work, contact Reolink Support at https://support.reolink.
com/.
Infrared LEDs Stop Working
If the Infrared LEDs of your camera stop working, please try the
following solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights
at night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
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