Reolink Go PT Ultra - Smart 4K 8MP Battery Camera Manual

What's in the Box

Camera Introduction

1. Lens
2. IR LEDs
3. Spotlight
4. Daylight Sensor
5. Built-in PIR Sensor
6. Built-in Mic
7. Status LED
8. Speaker
9. Reset Hole
   * Press for more than five seconds to restore the device to default settings.
10. Micro SD Card Slot
    * Rotate the camera's lens to find the reset hole and the SD card slot.
11. Nano SIM Card Slot
12. Power Switch
13. Antenna
14. Charging Port
15. Battery Status LED

Set up the Camera

Activate SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• Some SIM cards have a PIN code. You may use your smartphone to disable the PIN first.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

Rotate the camera lens, and remove the rubber cover.

Insert the SIM card.

With these done, press the rubber cover firmly for better waterproof performance.

* The SIM card slot is above the SD card slot. When inserting the SIM card in, remember that the gold contacts shall face down and you need to push the trimmed corner inside the camera.

* The SD card slot is below the SIM card slot. When inserting the SD card in, remember that gold contacts shall face up.

Register the SIM Card

With the SIM card inserted, you can turn on the camera.

Wait a few seconds and a red light will be on and solid for a couple of seconds. Then, it will go out.

A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt "Network connection succeeded", which means the camera has been successfully connected to the network.

NOTE: You may also run into the following situations:

Set up the Camera on the Phone

Step 1 Scan to download the Reolink App from the App Store or Google Play store.

Step 2 Turn on the power switch to power on the camera.

Step 3 Launch the Reolink App, click the "" button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Set up the Camera on PC (Optional)

Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support > App&Client.

Step 2 Launch the Reolink Client, click the "" button, input the UID code of the camera to add it and follow the onscreen instructions to finish initial setup.

Charge the Camera

It's recommended to fully charge the battery before mounting the camera outdoors.

Charge the battery with a power adapter. (not included)

Charge the battery with the Reolink Solar Panel (not included if you only purchase the camera).

Charging Indicator

Orange LED: charging
Green LED: Fully charged

For better weatherproof performance, please always cover the charging port with the rubber plug after charging the battery.

Install the Camera

• For outdoor use, the camera MUST be installed upside down for better waterproof performance and better PIR motion sensor's efficiency.
• Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
• For better motion detection performance, please install the camera angularly.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Mount the Camera to Wall

Drill holes in accordance with the mounting hole template and screw the camera bracket to the wall.

Install the antenna to the camera.

NOTE: Use the drywall anchors included in the package if needed.

Align the white hole on the camera top with the white hollow screw on the bracket. Use a wrench and a hex head screw provided to secure the camera into place. Then cover the rubber plug.

NOTE: For better 4G connection, it is recommended to install the antenna upward or horizontally.

Mount the Camera to Ceiling

Install the mount base to the ceiling. Align the camera with the bracket and turn the camera unit clockwise to lock it in position.

Install the Camera with Loop Strap

You are allowed to strap the camera to a tree with both the camera bracket & mount base. Thread the provided strap to the plate and fasten it to a tree. Next, attach the camera to the plate and you are good to go.

Safety Instructions of Battery Usage (For Battery-Powered Cameras)

The camera is not designed for running 24/7 at full capacity or around-the-clock live streaming. It's designed to record motion events and to live view remotely only when you need it. Learn useful tips on how to extend the battery life in this post: https://support.reolink.com/hc/en-us/articles/360006991893

1. If the battery is built-in, do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -10°C and 55°C.
4. Keep the charging port dry, clean and free of any debris and cover the USB charging port with the rubber plug when the battery is fully charged.
5. Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
6. Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any ways. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the used battery.

Troubleshooting

Camera is not Powering On

If your camera is not turning on, please apply the following solutions:

• Make sure you've turned the power button on.
• Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.

If these won't work, please contact Reolink Support.

PIR Sensor Fails to Trigger Alarm

If the PIR sensor fails to trigger any kind of alarm within the covered area, try the following solutions:

• Make sure that the PIR sensor or the camera is installed in the right direction.
• Make sure the PIR sensor is enabled or the schedule is set up properly and running.
• Check the sensitivity settings and make sure it's set up properly.
• Make sure the battery is working.
• Reset the camera and try again.

If these won't work, please contact Reolink Support.

Unable to Receive Push Notifications

If you fail to receive any push notifications when motion is detected, try the following solutions:

• Make sure the push notification has been enabled.
• Make sure the PIR schedule is set up properly.
• Check the network connection on your phone and try again.
• Make sure the camera is connected to the Internet. If the LED indicator under the camera lens is solid red or flickering red, it means that your device disconnects from the Internet.
• Make sure you've enabled Allow Notifications on your phone. Go to the System Settings on your phone and allow Reolink App to send push notifications.

If these won't work, please contact Reolink Support.

Specifications

Operating Temperature: -10°C to 55°C (14°F to 131°F)
Size: 98 x 112 mm
Weight (Battery included): 496g

For more specifications, visit https://reolink.com/.

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and Directive 2014/30/EU.

UKCA Declaration of Conformity

Reolink declares that this product is in compliance with Radio Equipment Regulations 2017 and Electromagnetic Compatibility Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur

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