Reolink Duo PoE / WiFi - Smart 2K PoE Camera Manual

What's in the Box

NOTE:
* The power adapter, antennas and 4.5m Power Extension Cable only come with WiFi Camera.
* Quantity of accessories varies with the camera model you purchase.

Device Introduction

WiFi Camera

*Press the reset button with a pin to restore factory settings.

PoE Camera

*Press the reset button with a pin to restore factory settings.

NOTE: Actual camera appearance and components are subject to the model you purchased.

Connection Diagram

Before initial setup, follow the steps below to connect your camera.

1. Connect the camera to a LAN port on your router with an Ethernet cable.
   
2. Use the power adapter to power on the camera.

NOTE: The connection diagram takes the WiFi camera as an example and also apply to the PoE camera. For PoE Camera, please power the camera with a PoE Switch/Injector/ Reolink PoE NVR or a DC 12V power adapter. (not included in the package)

Set up the Device

Download and Launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

On Smartphone

Scan to download the Reolink App.

On PC

Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.

NOTE:

• When setting up the WiFi camera, you need to follow the onscreen instructions to finish the WiFi configuration first.
• If you are connecting the PoE camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

Mount the Unit

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it may result in poor image qualitybecause of the window glare by infrared LEDs, ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image quality. To ensure best image quality, the lighting condition for both the camera and the capture object shall be the same.
• To ensure better image quality, it's recommended to clean the lens with a soft cloth from time to time.
• Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
• With IP waterproof ratings, the camera can work properly under conditions like rain and snow. However, it doesn't mean the camera can work underwater.
• Do not install the camera at places where rain and snow can hit the lens directly.
• The camera may work in extreme cold conditions as low as -25°C. Because when it is powered on, the camera will produce heat. You may power on the camera indoors for a few minutes before installing it outdoors.
• Try to keep the left lens level with the right lens.

Mount the Unit to the Wall

The following installation methods take the WiFi camera as an example and also apply to the PoE camera.

Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

NOTE: Use the drywall anchors inclued in the package if needed.

To get the best field of view, loosen the adjustment screw on security mount and turn the camera.

Stiffen the adjustment screw to lock the camera.

Mount the Unit to Ceiling

Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.

To get the best field of view, loosen the adjustment screw on security mount and turn the camera.

Stiffen the adjustment screw to lock the camera.

Troubleshooting

Unit is not Powering on

If your camera is not powering on, please try the following solutions:

For PoE Camera

• Make sure your camera is powered on properly. The PoE camera should be powered by a PoE switch/injector, a Reolink NVR or a 12V power adapter.
• If the camera is connected to a PoE device as listed above, connect it to another PoE port and check again.
• Try again with another Ethernet cable.

For WiFi Camera

• Plug the camera into a different outlet and see if it works.
• Power on the camera with another working 12V 2A DC adapter and see if it works.

If these won't work, contact Reolink Support.

Picture is not Clear

If the picture from the camera is not clear, please try the following solutions:

• Check the camera lens for dirt, dust or spiderwebs, please clean the lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will affect the picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.

@ReolinkTech

https://reolink.com

Documents / Resources

References

• App Store - Apple
• Google Play
• Reolink: Security Cameras and Systems for Home & Business

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Reolink Duo PoE / WiFi - Smart 2K PoE Camera Manual