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Troubleshooting
Check these questions first if you have problems with
18Troubleshooting
your phone.
Question
Is your battery
charged? Do you
see
in the
display?
Do you have a
valid USIM card
inserted in your
phone?
Does the handset
have a signal?
Do you see
in
the display?
Answer
The battery level indicator
should have at least one
segment showing (
does not, recharge your
battery.
See page 25.
If necessary, turn off your
phone and make sure that you
have inserted a valid USIM
card.
See page 22.
The signal strength indicator
should have at least one
segment showing ( ). If it
does not, move to an area with
a stronger signal to use your
phone.
Question
Is the earpiece
volume too low?
Is the other party
unable to hear
). If it
you?
Has the phone
been damaged,
dropped, or got
wet?
Was a non-
Motorola battery
or battery
charger used?
Answer
While on a call, press the
upper volume key on the side
of your phone.
Your phone may be muted.
UNMUTE
Press the
key if
necessary to unmute the
phone.
Also, make sure that your
phone's microphone is not
blocked by its carrying case or
a sticker.
Dropping your phone, getting
it wet, or using a non-Motorola
battery or battery charger can
damage the phone. The
phone's limited warranty does
not cover liquid damage or
damage caused from using
non-Motorola accessories.
Troubleshooting
18
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