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18
The following refer to specific problems:
Problem
My phone was
stolen. To whom
should I report
this?
I forgot my
password.
I pressed the
Power & End key,
but nothing
happened.
186
Troubleshooting
Solution
Report a stolen phone to the
police and to Vodafone
Customer Centre (see page
198).
See page 84.
Be sure to press and hold F
(Power & End key) until the
display appears and you hear
an alert. This could take
several seconds. If nothing
happens, check that a
charged battery is installed.
See page 25.
Troubleshooting
Problem
Solution
The display says:
The USIM card may be
or
Insert SIM Card
incorrectly inserted. Check the
even
Check SIM Card
USIM card to make sure that it
though I have
is inserted properly.
inserted my
See page 22.
USIM card in the
phone.
The display says:
Call Vodafone Customer
Blocked. How do
SIM
Centre (see page 198) to
I unblock my
obtain the PIN unblocking key
USIM card?
(PUK) code.
See page 122.
The display says:
Enter the factory-preset
Code. How
Enter Unlock
unlock code (1234). If this fails,
do I unlock my
call Vodafone Customer
phone?
Centre (See Page 198).
My phone asks
The application you want is
for an unlock
locked.
code when I try
If you do not know the unlock
to open a
code, see page 124.
feature.
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