Motorola Edge User Manual
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Motorola Edge User Manual

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Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
Motorola Edge
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User Guide

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Summary of Contents for Motorola Edge

  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Motorola Edge cerca il tuo prodotto tra le migliori offerte di Cellulari e Smartphone User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    About your Google account Status bar icons Phone terms you should know Get around on your phone Learn gestures Use edge action bar Move between apps and screens Use quick settings Turn screen off and on Adjust volumes Frequently used tools...
  • Page 4 Use voice typing Fill in forms automatically Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver...
  • Page 5 Control notifications for text messages Change text message reply to incoming calls Get text messages on your computer Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app...
  • Page 6 Music Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files...
  • Page 7 Adjust Edge lights Control display on edge of the screen Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Adjust display refresh rate Change font and display size Customize Edge touch...
  • Page 8 Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable...
  • Page 9 Get more help...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Proximity sensor Front camera (To learn more, read help in the Camera app.) Microphone Earpiece Tray for SIM and SD card Volume up/down button Power button Fingerprint sensor...
  • Page 11 To clean the screen: • While this does not disinfect your Motorola phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.

  • Page 12: Insert And Remove Sim And Sd Cards

    Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports a microSD card up to 1 TB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.

  • Page 13: Manage Dual Sims

    Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): Push the tray back into the phone. Fix a problem If you’re having problems, try these troubleshooting steps: •...

  • Page 14: Set Up Voicemail

    Set up phone Go to Settings > Network & internet > SIM cards. Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier.

  • Page 15: Set Up Email

    Set up phone Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 16: Prepare For Emergencies

    Set up phone • Username • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. •...
  • Page 17 Set up phone View emergency information From the lock screen: • Swipe up and touch Emergency below the keypad. • Or, press and hold the Power button, then touch Emergency. Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to...

  • Page 18: Make It Yours

    Set up phone Touch Apps & notifications > Advanced > Wireless emergency alerts. Adjust settings as needed. Make it yours Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun: • Set the wallpaper. •...

  • Page 19: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 20 Set up phone : Accessibility settings Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...

  • Page 21: Hearing Assistance

    Set up phone : Accessibility settings Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...

  • Page 22: Dexterity Assistance

    Set up phone : Accessibility settings During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening. Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email.

  • Page 23: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
  • Page 24 Set up phone : Accessibility settings Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...

  • Page 25: Learn The Basics

    You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 26: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: •...

  • Page 27: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 28: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 29: About Your Google Account

    Learn the basics : New to Android? Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed. • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access.

  • Page 30: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 31 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 32 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 33 Learn the basics : New to Android? Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.

  • Page 34: Phone Terms You Should Know

    A network of radio-transmitting towers. You make calls on your phone using radio waves sent between the phone and the network towers. You also send data and access the Internet on this network. Carriers use different technologies to handle these radio transmissions (GSM, CDMA, Edge, 3G, 4G, LTE, HSPA, iDEN). data Information sent or received from your phone other than calls and text messages.
  • Page 35 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently.

  • Page 36: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & hold Press and wait before lifting one finger.

  • Page 37: Use Edge Action Bar

    Touch twice quickly Switch to previous app or turn on/off Edge display, depending on your settings. If the gestures aren't working, check that Edge touch is turned on in settings. Swipe in for shortcuts Swipe in from the action bar to see shortcuts for opening apps, actions, tools, and contacts.

  • Page 38: Use Quick Settings

    See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen. Open Google Assistant Swipe diagonally from either lower corner of the screen.
  • Page 39 Learn the basics : Get around on your phone To see all quick settings, swipe down again. Adjust quick settings Do one of the following: • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi...
  • Page 40 Learn the basics : Get around on your phone Mobile data Airplane mode Screen Cast Data Saver. Appears after you turn on Data Saver the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.

  • Page 41: Turn Screen Off And On

    Learn the basics : Get around on your phone Tip: You can also change the background color to be light or dark. Turn screen off and on Why your screen turns off automatically Battery savings To save battery power, your screen turns off automatically if you haven't used it for a set amount of time. You can lengthen or shorten the amount of time before your screen automatically turns off.
  • Page 42 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm). Silence with Power &...

  • Page 43: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 44: Measure With A Ruler

    Open the Photos app and touch > Device folders > Screenshots. Measure with a ruler You can enable a ruler on the edge of your screen. Swipe in from the action bar to see your shortcuts, and touch If you don't see this shortcut,...

  • Page 45: Get Directions To A Location

    Learn the basics : Frequently used tools When the phone responds, say the command (for example, “Call Elise” or “Set alarm for 7 AM tomorrow”). Tip: Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Fix a problem If your phone isn't recognizing “OK, Google”...

  • Page 46: Use Time And Weather Widget

    Learn the basics : Frequently used tools When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions. Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch &...

  • Page 47: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
  • Page 48 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
  • Page 49 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.) To remove the schedule: Do one of the following: •...
  • Page 50 Learn the basics : Frequently used tools To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.

  • Page 51: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 52: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 53: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 54: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. Open the Wallpapers app.
  • Page 55 Swipe up from the bottom of the home screen to open your app list. Touch & hold the app you want. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a new home screen panel.
  • Page 56 Personalize your phone : Home screen • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Battery Settings •...

  • Page 57: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name. •...

  • Page 58: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 59: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 60: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 61: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Avoid interruptions with Do Not Disturb Turn Do Not Disturb on or off manually When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications. Turn it on Open quick settings and touch You'll see in the status bar when Do Not Disturb is on.
  • Page 62 Personalize your phone : Sounds To change how Do Not Disturb handles notifications: Go to Settings > Sound > Do Not Disturb. Touch Restrict notifications. Do one of the following: • To block sound from notifications but still see them on your screen, select No sound from notifications. •...
  • Page 63 Personalize your phone : Sounds Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Schedules. Use rules to set the schedule: •...

  • Page 64: Stop Phone From Speaking

    Personalize your phone : Sounds Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open...

  • Page 65: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence power on sound If you don’t want your phone to make a sound when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to...

  • Page 66: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Or, swipe up twice on the action bar. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
  • Page 67 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Files Browse and manage files and folders stored on your device or card.
  • Page 68 Apps Messages Send and receive text messages. Moto Get notified at a glance, control features with gestures, speak and hear responses, and go hands-free when you're driving or at locations you choose. Phone Make calls. Photos Manage photos and upload them automatically to your private album.
  • Page 69 Apps Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app. Touch or . Look for Help or Settings > Help. Switch between recent apps Drag the navigation bar...

  • Page 70: View Two Apps On Screen

    Apps • Copy and paste text between apps with the clipboard. • To organize apps into groups on your home screen, use folders. • Want to turn the flashlight on or off? Use quick settings ). No app required. • If you’re having problems with an app, try these troubleshooting steps.

  • Page 71: View Notifications

    Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You see notifications: • On your lock screen • When you swipe the status bar down, or swipe the action bar down •...

  • Page 72: About Moto Experiences

    Keep your screen on while you’re looking at it with Attentive Display. Learn how. Use the action bar on the edge of your phone to move between apps and screens or to swipe in for shortcuts. Learn how to use the bar turn it on/off.

  • Page 73: Enhance Your Gaming

    Moto Gametime provides a toolkit you can use to quickly adjust settings when gaming. To open the toolkit, during a game, swipe right from the edge of the screen where you see this visual hint: Tip: To change the position of the swipe, open the Moto app and touch >...
  • Page 74 Apps In landscape mode, open the toolkit and touch Turn Use L/R trigger buttons on Touch Customize, then: • Drag over the on-screen buttons you want them to control. • Drag trigger buttons in toward the middle or out toward corners of the screen. •...
  • Page 75 Apps During a game, open the toolkit and touch Or, open the Moto app and touch > Moto Gametime > Settings. Touch App shortcuts. You'll see a list of supported apps installed on your phone. Select the apps to add. To use the social apps: During a game, open the toolkit...

  • Page 76: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 77 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 78: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 79 Apps : Manage your apps Do one of the following: • To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage &...

  • Page 80: Protect Against Harmful Apps

    Apps : Manage your apps To automatically back up to Google Drive: Go to Settings > System. Touch Backup. Turn Back up to Google Drive on If you have multiple Google accounts, touch Account to select an account. Follow the onscreen instructions. To back up other files that aren't automatically backed up, like attachments or downloads: Open Drive app.

  • Page 81: Search And Browse

    Apps : Search and browse Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.
  • Page 82 Apps : Search and browse In the list of results: • Touch a selection to see the search result or take the suggested action. • To look for other results, touch . For example, switch to text results or shopping results. •...

  • Page 83: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 84: Browse Websites

    Apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. Open Chrome app.
  • Page 85 Apps : Search and browse Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. Touch the app to use.

  • Page 86: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 87 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 88: Add Attachments

    Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 89: Save Attachments From Text Message

    Apps : Text messaging Open Messages app. Compose a reply or a message. Do one of the following: • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 90: Turn Group Messaging On Or Off

    Apps : Text messaging Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread. If you do not want multi-recipient SMS messages converted to MMS and want replies sent in separate threads only to you, turn off group messaging.

  • Page 91: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of...
  • Page 92 Apps : Text messaging Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app.

  • Page 93: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 94: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 95: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 96 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 97: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 98: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 99 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 100: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 101 Apps : Clock app Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...

  • Page 102: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 103: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 104 Apps : Photos app View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's help.

  • Page 105: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 106: Make Calls

    Calls, contacts, voicemail : Phone calls • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting. • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

  • Page 107: During A Call

    Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 108: Make Video Calls

    Calls, contacts, voicemail : Phone calls • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.

  • Page 109: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Download the app you want to use. Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts...

  • Page 110: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Touch > Settings > Blocked numbers. Turn Unknown on Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock. From the Messages app: Touch > Blocked contacts. Touch by the number to unblock.
  • Page 111 Calls, contacts, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch Call details.

  • Page 112: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).

  • Page 113: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 114: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 115: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 116: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 117 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 118: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 119: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 120: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 121: Transfer Music Files

    Music Go to Settings > Sound > Advanced. open the Moto app and touch > Moto Actions. Touch Media controls and turn it on To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. •...

  • Page 122: Connect A Midi Device

    Music Transfer music from your computer To move your music from your computer to your phone, connect them with a USB cable and copy the files to your phone’s Music folder. Connect a MIDI device To connect a MIDI device: Make sure you have: •...

  • Page 123: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it at all.

  • Page 124: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 125: Show Battery Percentage In Status Bar

    Battery • Stop apps from doing things in the background When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off To turn Battery Saver on at any time, open quick settings and touch To turn Battery Saver on automatically when your battery's charge is below a specified level: Open quick settings, then touch &...

  • Page 126: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 127: Manage Sd Card

    Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...

  • Page 128: Find Downloaded Files

    Storage Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space on your phone. Eject SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: Go to Settings...

  • Page 129: Recover Recently Deleted Files

    Storage Tip: To access downloads from a computer, connect your phone with a cable. Then open the phone's internal storage, and look for files in the Downloads folder. Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data.

  • Page 130: Scan Documents And Make Copies

    Storage Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders. • To back up items over your cellular network, turn Photos and Videos on. •...
  • Page 131 Storage Change the document title and folder on Drive, if desired, then touch Save. In Drive, open the file and touch to share or print the scan. Tip: You can also use the Camera app to scan information. Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders.

  • Page 132: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 133: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 134: Control Data Usage

    Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.

  • Page 135: Share Your Internet Connection

    Network and internet To allow certain apps to continue using background data, touch Unrestricted data, then next to the app name, slide the switch on To prevent specific apps from ever using background data: Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch &...
  • Page 136 Network and internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, touch...

  • Page 137: Connect To Vpns

    Network and internet To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data. USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on.
  • Page 138 Network and internet Touch SAVE. The network is stored in the VPN list so you can select it when you need to connect.

  • Page 139: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 140 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 141: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 142: Share Or Receive With Nfc

    Connected devices Disable Tap & pay To disable Tap & pay, turn NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot...

  • Page 143: Cast Screen Or Media To Tv

    Connected devices Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting:...

  • Page 144: Transfer Files Between Phone And Computer (Usb)

    Connected devices For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix a problem If you can't cast: • If you’re using a VPN, turn off the VPN and try again. •...

  • Page 145: Print From Your Phone

    Connected devices Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders. On a Mac: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.

  • Page 146: About Wireless Sharing

    Connected devices Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch the print service plugin name to automatically find your printer. If your printer isn't found automatically, touch > Add printer > Enter the printer's name and IP address (found in your printer settings on connected computer). Set up: Cloud Print Note: Google will no longer support Cloud Print after December 31, 2020.
  • Page 147 Connected devices • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video. • Sharing with a friend or group. • Sharing immediately, as an event is happening. Things to consider: •...
  • Page 148 Connected devices • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers. • Sharing one photo at a time, or many photos, albums, or videos. •...

  • Page 149: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 150: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 151 Other settings : Apps & notifications Change notification sound To change the sound for all app notifications: Go to Settings > Sound > Advanced > Default notification sound. Do one of the following: • To change it, choose a new sound. •...
  • Page 152 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your...

  • Page 153: Display

    Other settings : Display Adjust screen brightness Your phone automatically optimizes the brightness of your screen based on current lighting conditions. Tip: You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default. To adjust this setting: Go to Settings >...

  • Page 154: Adjust Edge Lights

    > Display > Advanced. open the Moto app and touch > Moto Display. Touch Edge lights and turn it off or on Control lights for calls, alarms, and app notifications You can control when your phone lights up to notify you.

  • Page 155: Control Display On Edge Of The Screen

    Touch Edge display. Next to the app's name, turn it off or on Some app developers don't allow you to turn off Edge display. To quickly switch Edge display on or off from any screen: • Touch the action bar twice, quickly.

  • Page 156: See Peek Display Notifications

    Other settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.

  • Page 157: Change Screen Timeout

    Other settings : Display Stop Peek Display notifications Go to Settings > Display > Peek Display. open the Moto app and touch > Moto Display. Turn Peek Display off To restart the notifications, turn Peek Display on Change screen timeout Change when your screen turns off Go to Settings...

  • Page 158: Choose Color Mode

    Other settings : Display Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings > Display > Advanced > Auto-rotate screen Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings >...

  • Page 159: Customize Edge Touch

    Adjust settings for the action bar: • To move it, touch Position, then drag it higher or lower on the edge of the phone or drag it to the opposite edge. • To change it to light or dark, touch Theme.

  • Page 160: Set Lock Screen Preferences

    > Display > Advanced. open the Moto app and touch > Moto Display. Touch Edge touch > Settings. Touch Swipe in action. To add shortcuts, on the Apps & shortcuts tab or Contacts tab, check items to add. Adjust the shortcuts: •...
  • Page 161 Other settings : Display To set it up: Go to Settings > Display > Advanced > Lock screen display. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.

  • Page 162: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view commute traffic, find nearby restaurants, or tag your photos with the location where you took them.

  • Page 163: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 164: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps. If Play Protect finds a potentially harmful app, it stops the app from running and warns you so you can uninstall it. To see the results or to rescan: Open the Play Store app.

  • Page 165: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 166: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: Go to Settings...

  • Page 167: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 168: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 169: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 170: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 171 Other settings : Security : Lock and unlock phone Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint.

  • Page 172: Pin Your Screen

    Other settings : Security : Lock and unlock phone Turn your phone off and then on again. Check if a software update is available for your phone. Check for app updates. Open the Play Store app and touch > My apps & games. safe mode to see if apps you installed are causing the issue and uninstall as needed.
  • Page 173 Other settings : Security If you add a SIM lock, you will be prompted to enter the PIN each time you swap SIM cards or restart the phone. Be sure you have the PIN your carrier provided with the SIM card. If you don’t have it, contact your carrier. Go to Settings >...

  • Page 174: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 175: Sync Accounts And Apps

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync accounts and apps About syncing You can manage how apps connected to your accounts...

  • Page 176: Manage Information In Your Google Account

    Other settings : Accounts Manage information in your Google account Google collects information from you to provide personalized services and tailored content, as outlined in the Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...

  • Page 177: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch > You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch...

  • Page 178: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch >...

  • Page 179: Open Apps Faster With Adaptive Performance

    Other settings : System : Languages & input Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch > Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 180: Gestures

    Other settings : System : Gestures Change System navigation You can select which navigation option to use for moving between apps and screens. Go to Settings > System > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.

  • Page 181: Adjust Screenshot Settings

    Other settings : System : Gestures If you don’t want others to access your camera, you can turn Quick Capture off. But if you use a screen lock, don’t worry--only your Camera app is accessible. To view existing photos or access any other features or apps, you must unlock your phone.
  • Page 182 Other settings : System Touch +. Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help.

  • Page 183: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 184: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 185: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 186: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 187: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 188: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 189: Screen Lags, Is Frozen, Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 190: Sd Card Problems

    Fix a problem : Hardware issues SD card problems Phone doesn't recognize new SD card If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the issue is fixed. Turn your phone off and then on again.
  • Page 191 Fix a problem : Hardware issues If the card is formatted as portable storage, use another device to check if the card is readable: Insert card into another device. If that device can read the card and files are present, back up files to your computer. This won't work for cards formatted as internal storage.

  • Page 192: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 193 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 194: Problems During Calls

    Fix a problem : Call and SIM issues Problems during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 195 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 196: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 197: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 198 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 199: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 200: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. Re-enter the password on the device to match the hotspot password set up on your phone.

  • Page 201: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 202 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 203: App Issues

    Fix a problem : App issues Apps not working App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 204: Fix A Problem

    Fix a problem : App issues App displays incorrectly If an app doesn't display correctly over the edge of the screen, turn Edge display off for that app. If an app doesn't display on the full screen due to the front camera cutout, turn on full screen display.
  • Page 205 Fix a problem : App issues remove your card from the phone and use a computer to delete photos from the card. WhatsApp camera issues If you installed WhatsApp and have problems taking photos or videos with it: Check for updates to the app.

  • Page 206: Messaging Problems

    Fix a problem : App issues Messaging problems If you’re having problems sending or receiving messages, try the following: Check for updates to your messaging app. Check if a software update is available for your phone. Turn your phone off and then on again. If the problem persists, follow the steps below for specific problems.

  • Page 207: Gmail Problems

    Fix a problem : App issues Clear the app’s cache. This frees up space by removing temporary files. Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again.

  • Page 208: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the software update website for your country.

  • Page 209: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.
  • Page 210 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can’t open Settings, do an external reset.

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