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Lanner NCA-1515 User Manual

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NCA-1515 User Manual
Network Appliance Platform
Hardware Platforms for Network Computing
NCA-1515
User Manual
Version: 2.1
Date of Release: 2024-09-06
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  • Page 1 NCA-1515 User Manual Network Appliance Platform Hardware Platforms for Network Computing NCA-1515 User Manual Version: 2.1 Date of Release: 2024-09-06...
  • Page 2 Thank you for your time. Copyright and Trademarks This document is copyrighted © 2024 by Lanner Electronics Inc. All rights are reserved. The original manufacturer reserves the right to make improvements to the products described in this manual at any time without notice.
  • Page 3 NCA-1515 User Manual Contact Information Taiwan Corporate Headquarters China Lanner Electronics Inc. Beijing L&S Lancom Platform Tech. Co., Ltd. 7F, No.173, Sec.2, Datong Rd. Guodong LOFT 9 Layer No. 9 Huinan Road, Xizhi District, New Taipei City 22184, Huilongguan Town, Changping District, Beijing...
  • Page 4 Acknowledgement Intel®, Intel® Atom® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft Windows and MS-DOS are registered trademarks of Microsoft Corp. All other product names or trademarks are properties of their respective owners. Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules.
  • Page 5 NCA-1515 User Manual Safety Guidelines Follow these guidelines to ensure general safety: Keep the chassis area clear and dust-free during and after installation. Avoid wearing loose clothing or jewelry that could catch in the chassis. Secure ties, scarves, and roll up sleeves.
  • Page 6 Only trained specialists should install this product to avoid the risk of it falling or causing damage. Lanner Electronics Inc. shall not be held liable for any losses resulting from insufficient strength for supporting the system or use of inappropriate installation components.
  • Page 7 NCA-1515 User Manual ground socket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts. Product shall be used with Class 1 laser device modules. Avertissement Équipement de classe I. Ce matériel doit être relié à la terre. La fiche d’alimentation doit être raccordée à une prise de terre correctement câblée.

  • Page 8: Table Of Contents

    Table of Contents Chapter 1: Product Overview ............10 Package Content ......................... 10 Ordering Information ......................... 10 Optional Accessory ........................10 System Specifications ......................... 11 Front Panel ..........................12 Rear Panel ........................... 13 Chapter 2: Motherboard Information ..........14 Block Diagram ..........................14 Motherboard Layout ........................
  • Page 9 NCA-1515 User Manual Appendix A: LED Indicator Explanations ........86 Appendix B: Terms and Conditions ..........87 Warranty Policy .......................... 87...

  • Page 10: Chapter 1: Product Overview

    LAN functions in a small 231mm x 200mm x 44mm (WxDxH) form factor. The NCA-1515 offers a mPCIe expansion slot that supports Intel Movidius Myriad X Vision Processing Unit (VPU). The Intel Movidius VPU creates a reliable hardware platform for developers to deploy a robust Edge AI solution for intelligent surveillance, traffic management, access control, retail and beyond.

  • Page 11: System Specifications

    NCA-1515 User Manual System Specifications Form Factor Desktop Processor Options Intel® Atom® C3000 (Denverton) (By SKU) CPU Socket Onboard Platform Chipset Security Acceleration Intel® QuickAssist Technology BIOS AMI SPI Flash BIOS Technology DDR4 2400/2133MHz ECC DIMM System Memory Max. Capacity...

  • Page 12: Front Panel

    Chapter 1: Product Overview Front Panel Description SIM Card Slot Cover SIM Card Slot SFP1 LED Indicators System Power System Status HDD Activity LAN 3~8 SFP2 SMA connector for the Wi-Fi (Optional) Antenna Port Wi-Fi 0 Wi-Fi 1...

  • Page 13: Rear Panel

    NCA-1515 User Manual Rear Panel R2 R3 R4 Description SMA connector for the Wi-Fi and LTE module (Optional) Antenna Port Wi-Fi 1 Wi-Fi 0 LTE Main Reset Button Press to perform a reset DC-Jack Power Supply Power Button Press to power on/off the system...

  • Page 14: Chapter 2: Motherboard Information

    Chapter 2: Motherboard Information CHAPTER 2: MOTHERBOARD INFORMATION Block Diagram The block diagram indicates how data flows among components on the motherboard. Please refer to the following figure for your motherboard’s layout design. 2/4/8/12/16 Cores...

  • Page 15: Motherboard Layout

    NCA-1515 User Manual Motherboard Layout The motherboard layout shows the connectors and jumpers on the board. Refer to the following picture as a reference of the pin assignments and the internal connectors. JRESET1 FAN1 FAN2 CONN2 JRTC1 JRTC2 JSPIROM1 SATA1...

  • Page 16: Jumper Setting And Pin Assignment

    Chapter 2: Motherboard Information Jumper Setting and Pin Assignment JRTC1 default (1-2) PIN NO. DESCRIPTION Vrtc SOC_SRTCRST_N JRTC2 default (1-2) PIN NO. DESCRIPTION Vrtc SOC_RTEST_N PIN NO. DESCRIPTION PIN NO. DESCRIPTION USB_DN USB_DP USB_DN USB_DP M2_1 (B Key) PIN NO. DESCRIPTION PIN NO.
  • Page 17 NCA-1515 User Manual SATA_TX_P 3.3V 3.3V 3.3V M2_2 (B Key) PIN NO. DESCRIPTION PIN NO. DESCRIPTION 3.3V 3.3V USB P USB N SIM1 VPP USB3 TX N SIM1 RST USB3 TX P SIM1 CLK SIM1 DAT USB3 RX N SIM1 PWR...
  • Page 18 Chapter 2: Motherboard Information 3.3V 3.3V MPCIE1 PIN NO. DESCRIPTION PIN NO. DESCRIPTION 3.3V 1.5V CLKREQ CLK_N CLK_P 3.3V RESET PCIE RX N 3.3V PCIE RX P 1.5V PCIE TX N PCIE TX P USB N USB P 3.3V 3.3V 1.5V 3.3V MPCIE2...
  • Page 19 NCA-1515 User Manual USB N USB P 3.3V 3.3V 1.5V 3.3V J15: LOM PIN NO. DESCRIPTION PIN NO. DESCRIPTION IPMI DETECT LPC LAD0 LPC LAD1 LPC LAD2 LPC LAD3 LPC FRAME LPC CLK SERIRQ SMB CLK SMB DAT COREPWROK SLP S5...
  • Page 20 Chapter 2: Motherboard Information UART_CTS UART_DSR UART_RX UART_TX UART_DTR UART_RTS LAN_100 LAN_1G LAN MDI1 P LAN MDI1 N LAN MDI3 P LAN MDI3 N 3.3V RJ1, RJ3-RJ8: RJ-45 with LED Description Pin No. Fast E-Net Giga Net MD0+ MD0- MD1+ MD2+ MD2- MD1-...
  • Page 21 NCA-1515 User Manual CON1: SATA HDD POWER CONNECTOR PIN NO. DESCRIPTION +12V J80PORT1: 80PORT0 DESCRIPTION DESCRIPTION LAD1 RST- LAD0 LRAME- POWER LAD3 LAD2 JSPIROM1: SPI ROM FLASH DESCRIPTION DESCRIPTION CS0- POWER MIS0 HPLD- MOSI GPIO1: DIO DESCRIPTION DESCRIPTION...
  • Page 22 Chapter 2: Motherboard Information CONN2: Power Button DESCRIPTION PSIN JRESET1: Reset Setting FUNCTION DESCRIPTION SELECTED PIN H/W Reset software FAN1~FAN2 PIN DESCRIPTION P12V FANIN FANOUT...

  • Page 23: Chapter 3 Hardware Installation

    NCA-1515 User Manual CHAPTER 3 HARDWARE INSTALLATION To reduce the risk of personal injury, electric shock, or damage to the system, please remove all power connections to shut down the device completely. Also, please wear ESD protection gloves when conducting the steps in this chapter.

  • Page 24: Installing Hard Disk

    Chapter 3 Hardware Installation Installing Hard Disk This system supports one 2.5” HDD/SSD with a disk tray. The following will discuss disk drive installation procedures based on their designs. HARD DISK TRAY 1. Insert the four rubber washers into the four notches of the tray. Align and push the washer horizontally into the notch.
  • Page 25 NCA-1515 User Manual 2. Mount the disk onto the tray and secure it with the provided disk screws. Make sure SATA connector faces outward as shown in the picture. SATA Contacts 3. Secure the tray on the motherboard with three (3) provided screws.

  • Page 26: Installing M.2 Storage (Optional)

    Chapter 3 Hardware Installation Installing M.2 Storage (Optional) The motherboard supports one M.2 storage slot for memory storage expansion. Please follow the steps for installation. 1. Locate the M2_1 slot. 2. Align the notches of the module with the socket keys in the slot, and insert it at 30 degrees into the Socket socket until it is fully seated in the...

  • Page 27: Installing Nano Sim Card (Optional)

    NCA-1515 User Manual Installing Nano SIM Card (Optional) The SIM slot on the front panel supports an LTE module (Optional), and SIM cards are not included. The primary SIM socket is on the left and the secondary SIM socket on the right. The SIM sockets support push- push mechanism, allowing inserting and ejecting the SIM card to be as easy as one push.

  • Page 28: Wireless Connection Configuration (Optional)

    Chapter 3 Hardware Installation Wireless Connection Configuration (Optional) This system supports multiple wireless connectivity methods with two MPCIE slots (Optional) and an M.2 slot (Optional). Based on your application and modules used, install modules in the corresponding slots, and configure the jumpers indicated in the picture for the appropriate setting.

  • Page 29: Mounting An Sma-Mount Antenna Cable Assembly (Optional)

    NCA-1515 User Manual Mounting an SMA-Mount Antenna Cable Assembly (Optional) To mount the Wi-Fi/LTE antennas: 1. Take out the antenna pigtail cable from the Antenna Kit. From inside the chassis, insert the SMA Female Bulkhead through the antenna hole on the panel.

  • Page 30: Rack-Mounting The System (Optional)

    Chapter 3 Hardware Installation Rack-mounting the System (Optional) With the rack mount Kit, this system can be fixed onto rack posts. Please contact Lanner‘s sales representative for purchasing this kit. What’s in the Rack-mount Kit Check the kit for the following items:...
  • Page 31 NCA-1515 User Manual 3. Fix the adapter holder to the left side panel using two (2) screws. 4. The adapter holder assembly is designed to secure a 5V adapter. Secure the adapter onto the holder with the adapter bracket and two (2) provided screws.

  • Page 32: Wall-Mounting The System (Optional)

    Chapter 3 Hardware Installation Wall-mounting the System (Optional) With the Wall-mount Kit, this system can be fixed on the wall surface. Please contact Lanner‘s sales representative for purchasing this kit. What’s in the Wall-mount Kit? Check the kit contents for the following items:...
  • Page 33 NCA-1515 User Manual 4. Align the four screw holes on the system’s wall brackets with the four long screws you just installed on the wall. Engage the four screws in the bracket holes, and push the system downwards to lock the screws into position.

  • Page 34: Chapter 4 Software Setup

    Remote Server Management (Optional) Overview This chapter will introduce the features of Lanner’s BMC firmware and how to perform server remote management through it. This feature requires installation of IPMI 2.0 module card (optional). Lanner has implemented IPMI 2.0 based on ASPEED service processor, performing all the BMC defined by IPMI 2.0.
  • Page 35 NCA-1515 User Manual Firmware Functional Description System Power Management The BMC implements chassis power and resets functions for system administrators to control and manage the system power behavior. These functions can be activated by sending the IPMI 2.0 compatible chassis commands to the BMC over messaging interfaces.
  • Page 36 Chapter 4 Software Setup Keyboard, Video, Mouse (KVM) Redirection The BMC provides keyboard, video, and mouse (KVM) redirection over LAN. This application is • available remotely from the embedded web server. Support video recording, recorded videos to be downloaded & playable. •...
  • Page 37 NCA-1515 User Manual IPMI Commands Support List COMMANDS NETFN IPM Device “Global” Commands Get Device ID APP (06h) Cold Reset APP (06h) Warm Reset APP (06h) Get Device GUID APP (06h) BMC Watchdog Timer Commands Reset Watchdog Timer APP (06h)
  • Page 38 Chapter 4 Software Setup Using BMC Web UI In the address bar of your Internet browser, input the IP address of the remote server to access the BMC interface of that server. Initial access of BMC prompts you to enter username and password. A screenshot of the login screen is given below: Login Page Username: Enter your username in this field.
  • Page 39 NCA-1515 User Manual Change the default password - Dialog Clicking OK will take you to the User Management Configuration page to set a password. Change the default password – Set password Note: Duplicate usernames shouldn’t exist across various authentication methods like LDAP, RADIUS or IPMI since the privilege of one Authentication method is overwritten by another authentication method during logging in, and hence the correct privilege cannot be returned properly.
  • Page 40 Chapter 4 Software Setup First Time Wizard After the first time login, you will see first time wizard welcome page as the following picture. Please press the “Next” button and configure your BMC step by step. In the “Configure Network” page, you could specify the hostname and network settings of BMC. In the “Configure Service”...
  • Page 41 NCA-1515 User Manual In the final page, please press “Finish” button to complete the first time wizard. BMC will be rebooted and apply new settings. You could reconnect to the Web UI after a few minutes.
  • Page 42 Chapter 4 Software Setup Web UI Layout The BMC Web UI consists of various menu items: Menu Bar The menu bar displays the following: Dashboard Event Log Settings Remote Control Image Redirection Power Control Maintenance Sign out A screenshot of the menu bar is shown below: Menu Bar Quick Button and Logged-in User The user information and quick buttons are located at the top right of the Web UI.
  • Page 43 NCA-1515 User Manual Logged-in user information: Click the icon to view the logged-in user information. A screenshot of the logged-in user information is shown below: Logged-in User Information The logged-in user information shows the logged-in user’s username, privilege, with the quick buttons...

  • Page 44: Bios Setup

    Chapter 4 Software Setup BIOS Setup To enter the BIOS setup utility, simply follow the steps below: 1. Boot up the system. 2. The system has AMI BIOS built-in, with a SETUP utility that allows users to configure required settings or to activate certain system features.
  • Page 45 NCA-1515 User Manual Main Menu Setup main page contains BIOS information and project version information. Feature Description BIOS Vendor: American Megatrends Core Version: AMI Kernel version, CRB code base, X64 Compliancy: UEFI version, PI version BIOS Information Project Version: BIOS release version...
  • Page 46 Chapter 4 Software Setup Advanced Menu Select the Advanced menu item from the BIOS setup screen to enter the “Advanced” setup screen. Users can select any of the items in the left frame of the screen.
  • Page 47 NCA-1515 User Manual Trusted Computing...
  • Page 48 Chapter 4 Software Setup Feature Options Description Enables or disables BIOS support for a security device. By Security Device Enabled disabling this function, OS will not show Security Device. TCG EFI Support Disabled protocol and INT1A interface will not be available. Enabled SHA-1 PCR Bank Enables or disables SHA-1 PCR Bank.
  • Page 49 NCA-1515 User Manual Super IO Configuration...
  • Page 50 Chapter 4 Software Setup Serial Port 1 Configuration Feature Options Description Enabled Serial Port Enables or disables Serial Port 1. Disabled Device Settings IO=3F8h; IRQ = 4 Serial Port 1...
  • Page 51 NCA-1515 User Manual Serial Port 2 Configuration Feature Options Description Enabled Serial Port Enable or Disable Serial Port 2. Disabled Device Settings IO=2F8h; IRQ = 3 Please refer to Motherboard Layout for Serial Port 2 (COMB2) location. Serial Port 2...
  • Page 52 Chapter 4 Software Setup H/W Monitor...
  • Page 53 NCA-1515 User Manual Watch Dog Timer Configuration Feature Options Description Enabled Watch Dog Timer Enables or disables Watch Dog Timer function Disabled...
  • Page 54 Chapter 4 Software Setup Digital I/O Configuration Feature Options Description Output Low Digital I/O Output 1 Configure Digital I/O Pin1 Output High Output Low Digital I/O Output 3 Configure Digital I/O Pin3 Output High Output Low Digital I/O Output 5 Configure Digital I/O Pin5 Output High Output Low...
  • Page 55 NCA-1515 User Manual Status LED Configuration Feature Options Description Status LED GREEN Configures Status LED color...
  • Page 56 Chapter 4 Software Setup Serial Port Console Redirection Feature Options Description COM0 Enabled Enables or disables Console Redirection Console Redirection Disabled...
  • Page 57 NCA-1515 User Manual Console Redirection Settings Feature Options Description VT100: ASCII char set VT100 VT100+:Extends VT100 to support color, function VT100+ keys, etc. Terminal Type VT-UTF8 VT-UTF8:Uses UTF8 encoding to map Unicode ANSI chars onto 1 or more bytes ANSI: Extended ASCII char set...
  • Page 58 Chapter 4 Software Setup None Flow Control can prevent data loss from buffer Flow Control Hardware overflow. RTS/CTS VT-UTF8 Combo Key Disabled Enables VT-UTF8 Combination Key Support for Support Enabled ANSI/VT100 terminals Disabled With this mode enabled, only text will be sent. This Recorder Mode Enabled is to capture Terminal data.
  • Page 59 NCA-1515 User Manual Console Redirection Settings Feature Options Description Redirection COM Select a COM port to display redirection of Legacy OS and COM0 Port Legacy OPROM Messages. 80x24 On Legacy OS, the Number of Rows and Columns supported Resolution 80x25 redirection.
  • Page 60 Chapter 4 Software Setup PCI Subsystem Settings Feature Options Description Enable or Disables 64bit capable Devices to be Decoded in Above 4G Disabled Above 4G Address Space (Only if System Supports 64 bit PCI Decoding Enabled Decoding). Disabled If the system has SR-IOV capable PCIe Devices, this option SR-IOV Support Enabled enables or disables Single Root IO Virtualization Support.
  • Page 61 NCA-1515 User Manual Network Stack Configuration Feature Options Description Disabled Network Stack Enables or disables UEFI Network Stack Enabled Disabled Enables Ipv4 PXE Boot Support. If IPV4 is disabled, PXE boot Ipv4 PXE Support Enabled option will not be created.
  • Page 62 Chapter 4 Software Setup CSM Configuration Feature Options Description Disabled CSM Support Enables or disables CSM Support Enabled Do Not Launch Controls the execution of UEFI and Legacy Network UEFI PXE OpROM Legacy Do Not Launch Controls the execution of UEFI and Legacy Storage UEFI Storage OpROM...
  • Page 63 NCA-1515 User Manual SDIO Configuration Feature Options Description Auto Auto Option: Access SD device in DMA mode if controller SDIO Access ADMA supports it, otherwise in PIO mode. DMA Option: Access SD Mode SDMA device in DMA mode. PIO Option: Access SD device in PIO...
  • Page 64 Chapter 4 Software Setup USB Configuration Feature Options Description Enabled Enables Legacy USB support. Legacy USB Disabled Auto option disables legacy support if no USB devices are connected; Support Auto Disabled option will keep USB devices available only for EFI applications. Enabled This is a workaround for OSes without XHCI hand-off support.
  • Page 65 NCA-1515 User Manual Control Legacy PXE Boot Feature Options Description Control Legacy PXE Disabled Control Legacy PXE Boot from which LAN. Boot From MGMT LAN MGMT LAN Port...
  • Page 66 Chapter 4 Software Setup NVME Configuration...
  • Page 67 NCA-1515 User Manual IntelRCSetup Menu Select the IntelRCSetup menu item from the BIOS setup screen to enter the Platform Setup screen. Users can select any of the items in the left frame of the screen. Feature Options Description Relax Security...
  • Page 68 Chapter 4 Software Setup Processor Configuration Feature Options Description Disable EIST (GV3) Enables/Disable EIST. GV3 must be enable for Turbo. Enable Enable Enable or Disable CPU Turbo capability. This option only Turbo Disable applies to ES2 and above. Disable Enable the Enhanced Cx state of the CPU, takes effect CPU C State Enable after reboot.
  • Page 69 NCA-1515 User Manual Disable Fast String When enables, enable fast strings for REP MOVS/STOS. Enable Disable Machine Check Enable or Disable the Machine Check. Enable Disable When disabled, forces the XD feature flag to always Execute Disable Bit Enable return 0.
  • Page 70 Chapter 4 Software Setup Server ME Configuration...
  • Page 71 NCA-1515 User Manual North Bridge Chipset Configuration Feature Options Description Disabled Enables/Disables fast boot which skips memory training and Fast Boot Enabled attempts to boot using fast known good configuration. DDR-1600 DDR memory frequency: Memory DDR-1867 DDR4 up to DDR-2666...
  • Page 72 Chapter 4 Software Setup South Bridge Chipset Configuration...
  • Page 73 NCA-1515 User Manual SATA Configuration Feature Options Description Enabled Enables/Disables SATA Controller if supported by Enable controller Disabled current CPU sku Enabled Enables/Disables Link Power Management Disabled Enabled ALPM Enable/Disables Aggressive Link Power Management Disabled Gen 1 Speed Limit Gen 2...
  • Page 74 Chapter 4 Software Setup SATA1 Configuration Feature Options Description Enabled Enables/Disables SATA Controller port Enable/disable port Disabled supported by current cpu SKU. Enabled Hot plug Hot plug Disabled Enabled Spin up Spin up Disabled...
  • Page 75 NCA-1515 User Manual M2SATA1 Configuration Feature Options Description Enabled Enables/Disables SATA Controller port if supported by Enable/disable port Disabled current CPU SKU. Enabled Hot plug Hot plug Disabled Enabled Spin up Spin up Disabled...
  • Page 76 Chapter 4 Software Setup PCIE IP Configuration Feature Options Description Auto X4x4 Select and force Root Complex Bifurcation Configuration Bifurcation PCIE0 X4x2x2 regardless board or trident detection. X2x2x4 X2x2x2x2 Auto X4x4 Select and force Root Complex Bifurcation Configuration Bifurcation PCIE1 X4x2x2 regardless board or trident detection.
  • Page 77 NCA-1515 User Manual IQAT Configuration Feature Options Description Enabled IQAT Hides IQAT device from and OS. Disabled...
  • Page 78 Chapter 4 Software Setup System Event Log Feature Options Description Disable System Errors Enable System Error enabling and logging setup option. Auto Disable Memory Elog Support Enable/Disable Memory Error logging support Enable Enable Parity Check Enable/Disable Parity Check Disable Enable Enable/Disable Correctable Memory...
  • Page 79 NCA-1515 User Manual Disable Log Non-Fatal Error Send system event Signal on Non-Fatal error. Enable Disable Log Correctable Error Send system event Signal on Correctable error. Enable Disable Enable System Error reporting on all enumerated Root PCIe System Error Enable ports, bridges and devices.
  • Page 80 Chapter 4 Software Setup Security Menu Select the Security menu item from the BIOS setup screen to enter the Security Setup screen. Users can select any of the items in the left frame of the screen. Feature Description If ONLY the Administrator's password is set, it only limits access to Administrator Password Setup and is only asked for when entering Setup.
  • Page 81 NCA-1515 User Manual Secure Boot Feature Options Description Secure Boot is activated when Platform Key(PK) is enrolled, Secure Boot Disabled System mode is User/Deployed, and CSM function is Enable Enabled disabled. Customizable Secure Boot mode: In Custom mode, Secure Secure Boot...
  • Page 82 Chapter 4 Software Setup Key Management Feature Options Description Factory Key Disabled Provision factory default keys on next re-boot only when Provision Enabled System in Setup Mode. Restore Factory Force System to User Mode. Configure NVRAM to contain None keys OEM-defined factory default Secure Boot keys.
  • Page 83 NCA-1515 User Manual Boot Menu Select the Boot menu item from the BIOS setup screen to enter the Boot Setup screen. Users can select any of the items in the left frame of the screen. Feature Options Description The number of seconds to wait for setup activation key.
  • Page 84 Chapter 4 Software Setup Save and Exit Menu Select the Save and Exit menu item from the BIOS setup screen to enter the Save and Exit Setup screen. Users can select any of the items in the left frame of the screen. ■...
  • Page 85 NCA-1515 User Manual ■ Discard Changes and Exit Select this option to quit Setup without saving any modifications to the system configuration. The following window will appear after the “Discard Changes and Exit” option is selected. Select “Yes” to Discard changes and Exit Setup.
  • Page 86 Appendix A: LED Indicator Explanations APPENDIX A: LED INDICATOR EXPLANATIONS The status explanations of LED indicators on Front Panel are as follows: System Power System System Power Solid Green The system is powered on The system is powered off System Status This LED indicator is programmable.
  • Page 87 NCA-1515 User Manual APPENDIX B: TERMS AND CONDITIONS Warranty Policy 1. All products are under warranty against defects in materials and workmanship for a period of one year from the date of purchase. 2. The buyer will bear the return freight charges for goods returned for repair within the warranty period;...
  • Page 88 Appendix B: Terms and Conditions RMA Service Request Form When requesting RMA service, please fill out the following form. Without this form enclosed, your RMA cannot be processed.

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