4.1 Troubleshooting
System Start-up and On-line Operation
Error Code
Error Message
000*
MPR WDT overflow
001
SDRAM bit error
002
System Restart
010*
AC power down
011*
DC power down
012*
MPR RAM battery
low
014*
FAN Alarm
232
Installation Manual
PROBABLE CAUSE
•
MPR card malfunction
•
Optional service card
malfunction: CTI-LINK
•
Erroneous processing of
MPR card software
•
Software error due to
external factors
•
Reset Button is pressed
•
Power failure
•
MPR card malfunction
•
Erroneous processing of
MPR card software
•
Software error due to
external factors
•
Power supply system
malfunction (e.g., power
failure, power noise,
trouble with UPS)
•
Bad connection or
breaking of AC cord
•
Power supply circuit (PSU,
back board) malfunction
•
AC power down
•
Power supply circuit (PSU,
back board) malfunction
•
Detection of over current
(short circuit on optional
service cards)
•
Battery out
•
MPR card malfunction
•
PSU-L malfunction
SOLUTION
•
Press the Reset Button
•
Reprogramme the Hybrid IP-PBX
•
Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Ignore if not frequent
•
Press the Reset Button
•
Reprogramme the Hybrid IP-PBX
•
Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Check the power supply system
•
See if the AC cord is connected
properly
•
Check the AC cord
•
Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)
•
Replace the back board (be sure to
turn off the Hybrid IP-PBX when
replacing)
•
Check the power supply system
•
See if the AC cord is connected
properly
•
Check the AC cord
•
Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)
•
Replace the back board (be sure to
turn off the Hybrid IP-PBX when
replacing)
•
Remove the optional service cards and
restart the Hybrid IP-PBX
•
Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
•
See if anything is jammed in the fan
•
Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)