To put the Matrix TOUCH treadmill back in service after it has been temporarily out of service, follow these steps:

1. Ensure Proper Conditions: If the treadmill was in a high-moisture or low-temperature environment, allow it to warm up to room temperature and dry out before use.

2. Check Electrical Connections: Ensure the treadmill is plugged into a properly grounded outlet, following all local electrical codes.

3. Inspect for Damage: Do not operate the treadmill if it has been dropped, damaged, or has a faulty cord or plug.

4. Restart the System: If the issue is related to software, sign out of any apps, restart the workout, and sign back in.

5. Verify Touchscreen Operation: If the touchscreen was replaced or repaired, ensure it functions properly before using the treadmill.

Following these steps will help safely restore the treadmill to service.

This answer is automatically generated

Summary of Contents for Matrix TOUCH

Page 1 XL C OUCH OUCH ONSOLE TM756 & TM757 / TM550 & TM551 / TM774 & TM775 NOTE: B, C, JIS F / H, I, VERSIONS PRODUCED AT ACTORY VERSIONS PRODUCED AT FACTORY ROUBLESHOOTING UIDE 11/12/2020 SSUED - TCMT OHNSON EALTH V7.1 –...
Page 2 & M ........................38 RODUCT ASHBOARD ACHINE ETTINGS SERVICE AND SPECIAL FUNCTIONS ..................39 ..............................39 ACHINE ELECTION ............................39 ESTORE ACTORY EFAULTS ................................40 UT OF RDER ..............................40 IEWER CCESS ....................................40 Touch / TouchXL Console Troubleshooting Guide...
Page 3 OCATION IFFERENCES ..............................80 OUCH HOTO – 1.0/2.0 U .................. 81 OMPONENTS PPER ONTROL OARD ONNECTIONS – U LED I ................... 82 OMPONENTS PPER ONTROL OARD NDICATORS ................................83 SSEMBLY NDEX TROUBLESHOOTING ......................84 Touch / TouchXL Console Troubleshooting Guide...
Page 4 LUETOOTH OARD DISASSEMBLY & REASSEMBLY REFERENCE ................. 121 ....................... 121 EMOVING THE ONSOLE UPPER REAR SHROUD ....................122 EMOVING THE RACKET FROM THE ONSOLE RAME ..................... 122 NSTALLING THE RACKET IN THE ONSOLE RAME Touch / TouchXL Console Troubleshooting Guide...
Page 5 ONSOLE FROM THE RAME ...................... 123 EMOVING THE ONSOLE RAME FROM THE ONSOLE ......................124 NSTALLING THE ONSOLE RAME IN THE ONSOLE ........................124 NSTALLING THE ONSOLE ON THE RAME CHANGE LOG ........................126 Touch / TouchXL Console Troubleshooting Guide...
Page 6 NOTE: This document is created and controlled by the Technical Content Management Team (TCMT). Contact them with any issues or comments at contentmanagement@johnsonfit.com. Serial Number Location The serial number and regulatory stickers are located on the side of the console. Touch / TouchXL Console Troubleshooting Guide...
Page 7 INTRODUCTION Table of Contents Serial Number Breakdown The frames below are compatible with Touch and Touch XL consoles: Note: TouchXL consoles can only be installed on Treadmill & Climbmill frames. Touch / TouchXL Console Troubleshooting Guide...
Page 8 2. Endurance 3. Lifestyle (light commercial) Cleaning In order to maximize lifespan and minimize downtime, Touch & TouchXL consoles require regular cleaning. Do not spray cleaning products directly on the console – spray the cleaning cloth, and use it to wipe down the console.
Page 9 Refer to the appropriate Frame Troubleshooting Guide for frame preventive maintenance. Console Service Touch & TouchXL consoles should only be serviced by properly trained & qualified technicians. If a part within the console fails, it may be necessary to remove the console from the frame and remove external covers to access the internal electronic components –...
Page 10 Programs/Apps Asset Management website designed by Matrix for asset (equipment) monitoring Personal Trainer Web based program created by Matrix Technology Team Portal which helps trainers engage with members, represents your unique brand and helps you tap unexplored revenue streams. Virtual Active...
Page 11 Identification track tags attached to objects (touchless login for xID) LVDS Low-voltage is a technical standard that specifies electrical Differential Signal characteristics of a differential, serial signaling standard. Touch / TouchXL Console Troubleshooting Guide...
Page 12 Same as above. PCB is used concurrently with UCB Board System on Module added board to UCB that stores system data including serial numbers on Touch & Touch XL UCB) System on Chip integrated circuit board added to UCB for PLED console Input/Output...
Page 13 We strive as a company to make our consoles compatible with as many major devices as possible. The following list of devices have been tested by a third party and are known to be working with our products. Touch / TouchXL Console Troubleshooting Guide...
Page 14 INTRODUCTION Table of Contents Touch / TouchXL Console Troubleshooting Guide...
Page 15 This issue is only with the Netflix app. We are investigating a hardware issue, no solution at this time. 3. 10/8/2020: Touch XL Only - Black / Green screen after workout. This is the console deleting any downloads during the workout. Needs to be confirmed, may already be fixed with new software version.
Page 16 USB. 4. Potential iFit Workout Summary Issue – See bulletin NB-2206007. 5. A new LVDS wire is planned to be used in the production line beginning in May 2023. See NB- 2108004. Touch / TouchXL Console Troubleshooting Guide...
Page 17 • 5khz: Wireless Heart Rate monitors Note – TouchXL shown; Touch is identical. Base version does not have a fan or ErP proximity sensor. Workouts & Apps Images of various default screens are included for reference. Depending on console settings or future software updates, what appears on the console may vary.
Page 18 From the Login screen, users can Log in with their xID, register a new xID, or workout as a guest. The console language can be changed by touching the globe, upper left. From the “Go” screen, users can touch Go to begin a manual workout, or select their preferred workout. Touch / TouchXL Console...
Page 19 & B ETUP ASIC ONSOLE PERATION Table of Contents Various workouts can be configured from the Program Setup screen. Touch / TouchXL Console Troubleshooting Guide...
Page 20 & B ETUP ASIC ONSOLE PERATION Table of Contents Note: Apps may be added or removed without notice, either by Matrix or facility management. Apps pictured here may not be representative of all consoles. Touch / TouchXL Console Troubleshooting Guide...
Page 21 To connect a Bluetooth device to the console: Touch the Gear icon that appears at the top right corner of the screen during a workout. Select the Category of device to connect, and the console will scan and display all available devices.
Page 22 USB port Personal devices can be plugged into the USB port to charge, as well as for media playback. USB Charging Specs: 5V/2.1A. Refer to USB Troubleshooting if the USB port isn’t functioning as expected. Touch / TouchXL Console Troubleshooting Guide...
Page 23 Touch the check mark – account is created and signed in. To log in to an xID manually: Touch “User Login” on the Login Screen. Type in xID and password in the appropriate fields. Account is signed in. To associate a new RFID device to a user’s xID: Log in to the user xID account to be associated with the RFID device.
Page 24 Configure IP Address settings • Display brightness & timeout • Default user & default/maximum workout parameters • Welcome Screen appearance • Energy Saver Mode settings 4. Test that any critical settings are properly applied, if appropriate. Touch / TouchXL Console Troubleshooting Guide...
Page 25 1. From the Welcome Screen, press and hold the logo at the top of the screen for 5-7 seconds until the Product Dashboard displays. 2. This screen is referred to as the Product Dashboard. Press ‘Machine Selection’. 3. On the keypad, press 3002 Enter. Touch / TouchXL Console Troubleshooting Guide...
Page 26 Both will be checked to enable those features. If the facility did not purchase these features, uncheck them. Note: Disabling Asset Management will also disable Wi-Fi and workout tracking. b. Press the arrow in the upper right corner to move forward. Touch / TouchXL Console Troubleshooting Guide...
Page 27 Press the arrow in the upper right corner to move forward. 7. Machine Selection a. Select the frame the console is on (in some cases the UCB communicates with MCB/LCB to determine what frame it is on so you may not see this screen). Touch / TouchXL Console Troubleshooting Guide...
Page 28 Enter the unique Facility ID found on the order. If one is not found, leave Facility ID as 60 so it will still report into Asset Management. d. Press the arrow in the upper right corner to complete FTSU and return to the Welcome screen. Touch / TouchXL Console Troubleshooting Guide...
Page 29 11. Machine Settings c. From the Welcome Screen, press and hold the logo for 5-7 seconds to launch the Product Dashboard. d. Press ‘Machine Settings’. e. When the keypad pops up, type 3001 enter. Touch / TouchXL Console Troubleshooting Guide...
Page 30 For the next steps, select 1 console that you will use as your “master console”. Once you have completed all setup steps for the “master console”, you can export settings to other consoles via Internet or USB. Touch / TouchXL Console Troubleshooting Guide...
Page 31 KM4 (std KM) – Vividmetrics Tuner Standard v. JP0 (std JP) – Japan Tuner vi. Unencrypted IPTV – unencrypted IPTV through Ethernet vii. STB –Set Top Boxes like the DirecTV and LG, etc. viii. CAB – This is CAB/CABLESAT Touch / TouchXL Console Troubleshooting Guide...
Page 32 Using the arrows and checkmark on the screen, select the signal type and start the scan. e. Once the scan has finished, import the channels from the tuner to the UCB. Press ‘Import From Tuner’ to do this. Once complete, the list of channels will appear. Touch / TouchXL Console Troubleshooting Guide...
Page 33 Press any channel you wish to edit the name to get a keyboard popup. Section 5 - Export Settings to Consoles Before exporting to other consoles, make sure you also do the following: • Remove any unwanted apps Touch / TouchXL Console Troubleshooting Guide...
Page 34 Go to each console, insert the USB drive to the USB port on the console and press Exprort Setting from USB. 17. Once export/imports are complete, test the console features and cycle the power from the frame on all machines. Touch / TouchXL Console Troubleshooting Guide...
Page 35 Exporting & Importing Settings In order to speed console setup at a site with multiple Touch & TouchXL consoles, one Source Console can be set up with all site-specific requirements and its settings exported to others via USB or Site Survey.
Page 36 2. Set up the Source Console with every setting and configuration change desired on all consoles. 3. Touch and hold on the Matrix logo, top center of the display to access the Product Dashboard. 4. Touch the “Machine Selection” button.
Page 37 USB. 2. Acquire a USB drive with all appropriate settings exported from the Source Console. 3. Touch and hold on the Matrix logo, top center of the display to access the Product Dashboard. 4. Touch the “Machine Selection” button.
Page 38 The console Product Dashboard displays console information & statistics, provides controls for service & troubleshooting tools, and allows further access into Machine Settings. To access the Product Dashboard, touch & hold on the “Matrix” logo at the top center of the display for ~5 seconds.
Page 39 To complete Machine Selection, follow these steps: 1. Touch and hold on the Matrix logo, top center of the display to access the Product Dashboard. 2. Touch the “Machine Selection” button. 3. Type “3 0 0 2 enter” on the keypad that appears.
Page 40 To allow access to the machine through Team Viewer, follow these steps: 1. Touch and hold on the Matrix logo, top center of the display to access the Product Dashboard. 2. Touch the “TeamViewer Controls” button. 3. Send the product ID to the technician attempting to access the console remotely.
Page 41 *Refer to the appropriate Frame Troubleshooting for further information on replacement. To automatically calibrate the treadmill incline motor: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Machine Settings” button.
Page 42 Do NOT grab the handrails during calibration. Internet Setup Touch & TouchXL consoles can be used without being connected to the internet, but to get the best use of the included features and receive important software updates, consoles should always remain connected to the internet.
Page 43 Table of Contents To connect to a Wi-Fi network: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Machine Settings” button. 3. Type “3 0 0 1 enter” on the keypad that appears to access Machine Settings menu.
Page 44 4. Touch on the “Network Setup” tab. 5. Find the SSID to be forgotten in the presented list; touch & hold on it for ~6 seconds – it should disappear when released. If not, press & hold again for longer.
Page 45 Changing these settings is appropriate when Asset Management is in use, or to access proprietary software via RSCU – consider consulting with local Customer Tech Support before making changes. Default Facility ID: 60 Default DAPI Environment: Production Touch / TouchXL Console Troubleshooting Guide...
Page 46 Table of Contents To modify the console’s Facility ID: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Touch on the “Machine Settings” button. 3. Type “3 0 0 1 enter” on the keypad that appears to access Machine Settings menu.
Page 47 PECIAL UNCTIONS Table of Contents 5. If there is no check mark in the box next to “Automatic Update”, touch it to enable. 6. The Time field displays when the console will check for updates, in the local time. •...
Page 48 4. Remove the USB drive from the personal computer and insert it into the console USB port. 5. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 6. Touch on the “Machine Settings” button.
Page 49 Energy Saver setup To enable, disable, and configure Energy Saver mode: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Machine Settings” button. 3. Type “3 0 0 1 enter” on the keypad that appears to access Machine Settings menu.
Page 50 Table of Contents Custom Themes Touch & TouchXL consoles can optionally be given a custom ‘theme’ by owners. Asset Management is the recommended tool to set a custom Theme on consoles at a facility – refer to instructions there for specific details.
Page 51 RPM requirements are disabled to allow hardware testing and adjustment. To enable Run Machine Mode: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Machine Settings” button.
Page 52 W. Central Africa (GMT+01:00) West Central Africa Africa/Lagos W. Europe (GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Europe/Belgrade Prague West Asia (GMT+05:00) Islamabad, Karachi, Tashkent Asia/Tashkent West Pacific (GMT+10:00) Guam, Port Moresby Pacific/Guam Yakutsk (GMT+09:00) Yakutsk Asia/Yakutsk Touch / TouchXL Console Troubleshooting Guide...
Page 53 To manage available apps: 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Machine Settings” button. 3. Type “3 0 0 1 enter” on the keypad that appears to access Machine Settings menu.
Page 54 If internet & streaming apps are performing poorly, the download speed a console has available is easily checked to ensure its adequate. 1. Access the Product Dashboard by touching and holding on the Matrix logo, top center of display. 2. Press the “Bandwidth Test” button.
Page 55 Note: This is not done on a Touch or TouchXL console. This test is done on another device, in order to measure the quality of the network consoles may connect to.
Page 56 3. Type “2 6 3 7 6 4 3 enter” on the keypad that appears to access the Android home screen. 4. Touch on the app “Screen Test”. Swipe up or to the side as needed to locate the icon.
Page 57 Prepare a USB drive. 2. Insert the USB in the console USB port. 3. Touch and hold on the Matrix logo, top center of the display to access the Product Dashboard. 4. Touch on the “Save Logs” button in the Product Dashboard.
Page 58 Preparing a USB drive In order to prepare a USB drive for use with Matrix equipment, you must first ‘format’ it. This operation configures the drive filesystem and clears all data, ensuring there is adequate space for console files.
Page 59 Screenshot & Log File collection Machine Settings There are multiple categories of settings where different aspects of the console’s setup & operations are configured. For detailed breakdown on all Machine Settings menus, refer to the Touch/TouchXL Service Manual. Touch / TouchXL Console Troubleshooting Guide...
Page 60 Scrollable list. Language selected automatically changes Default THUREASC Language English units Language (i.e: English US = Standard, France = Metric) Factory THUREASC Reset No/Yes Default Models Sub-Level Sub Level 2 Default Value Values/Range Notes Level Touch / TouchXL Console Troubleshooting Guide...
Page 61 Imperial 2.0/3.2 - Imperial 16.0/25.7 16.0/25.7 Start (All Frames) 0.5/0.8 0.5/0.8 - 1.4/2.3 Max (Endurance) 1.0-15.0 Max (Performance) 1.0-18.0 Max (Performance 1.0-20.0 Elevation 1-100 Max (Ascent) Default 0%~Max Reset Incline Reset Touch / TouchXL Console Troubleshooting Guide...
Page 62 Asset Trackin (regardless of internet connection). Also, enables RFID login First Time Managemen g (now to be used. Requires an internet connection and valid Facility Setup) Commu ID and Serial Numbers (verified by DAPI). Touch / TouchXL Console Troubleshooting Guide...
Page 63 Option if there is second MCB (Option) THUREASC Disable/Enable Enable Enable/Disabl Auto Update THUREASC Time 1:00 AM HH:MM Time for update THUREASC Check Update Manually check RSCU for updates THUREASC Export to USB Configuration Import from THUREASC Touch / TouchXL Console Troubleshooting Guide...
Page 64 Prompts user to input weight. Does this using keypad to enter weight and enter to confirm. When the user presses enter, EN ClimbMill Start Calibration console prompts user to press start. This will start calibration 40 seconds. Touch / TouchXL Console Troubleshooting Guide...
Page 65 OC events. The OC protection function, however, will still be running to protect the system. When the counts of the “0146 OC warning” reaches the 0.5 - 4 Supported Over 0.5 - 2 Touch / TouchXL Console Troubleshooting Guide...
Page 66 Counter limit for the “0144 OC warning” after the TM 0144 reaches the steady-state. By default, the console will not 0 - 20 reduce the speed command until the counter for the “0144 Steady Skip OC warning” Supported reaches 2. Touch / TouchXL Console Troubleshooting Guide...
Page 67 Use to set the MCB overcurrent level intended for generating 0146 warning code Setting 4~500 The acting speed of old control zone. ON->5x, Safety Switch ON/OFF The function of control zone is enable or disable OFF->3x EN ClimbMill Detect Person ON/OFF Touch / TouchXL Console Troubleshooting Guide...
Page 68 For ClimbMill test ErP testing only work in testing mode, it will not save and not THUREASC Auto/10/30/60 work when the console out of testing mode. Auto-the machine will enter ErP mode after press the enter. Touch / TouchXL Console Troubleshooting Guide...
Page 69 Assembly Information Hardware Product Change NOTE: In late 2022, Matrix began using new hardware we call version 2.0 which is a different vendor as version 1.0. Then in early 2023, Matrix began manufacturing Touch and Touch XL consoles with the 2.0 version hardware which changed the serial number prefix*.
Page 70 LVDS wire not seated properly or a defect with the wire. B. Backlight Board (inverter board) –connects UCB to display. This is only found on the Touch XL console because it requires additional voltage for lighting the screen.
Page 71 SSEMBLY NFORMATION Table of Contents Key Components - Nexcon Key Components – Wistron Touch / TouchXL Console Troubleshooting Guide...
Page 72 NOTE: Blocks and connections are shown approximately in their assembled locations, when possible. Refer to Console Assembly for additional detail. If no designator is given for a cable, that cable is permanently attached to the part named on the cable. Touch Console Block Diagram Display AW35...
Page 73 Fan Speaker W55 Qi Charger Front USB GymKit AW34 Earphone Board Touch Speaker Input Board Ribbon Ground HR Grip Console Energy ANT+/HR Proximity Front USB Touch Panel Saver LED Sensor AN62 Console frame Ground Touch / TouchXL Console Troubleshooting Guide...
Page 74 Table of Contents Touch Photo Console Removed from frame, both rear shrouds removed – Part 1 CAB/CSAFE Speaker HR Grip conn HR Grip USB Gnd conn cable bracket Coax conn Console Gnd conn HR Gnd conn Touch / TouchXL Console Troubleshooting Guide...
Page 75 Wifi Ant RFID Ant Wifi Ant 12a. 11a. 11a. LVDS Wifi RFID UCB SoM 13a. Touch ribbon Display (under BT Sync/GymKit Display Bracket) 15a. Earphone Front USB Tuner (NA STD) Energy Saver LED ANT+/HR Console Proximity Sensor Touch / TouchXL Console Troubleshooting Guide...
Page 76 SSEMBLY NFORMATION Table of Contents Touch Photo – 2.0 Hardware Location Differences The only hardware location differences are with the LVDS wire (#10). Touch / TouchXL Console Troubleshooting Guide...
Page 77 Table of Contents TouchXL Photo Console removed from frame, both rear shrouds removed – Part 1 CAB/CSAFE Speaker HR Grip conn Console Gnd conn Coax conn HR Grip USB Gnd conn cable bracket HR Gnd conn Touch / TouchXL Console Troubleshooting Guide...
Page 78 Wifi Ant 12a. 11a. 11a. LVDS Wifi RFID UCB SoM 13a. Touch board Display (under 16a. Display Bracket) 15a. Touch ribbon Earphone Tuner (NA STD) Front USB Energy Saver LED ANT+/HR Console Proximity Sensor Touch / TouchXL Console Troubleshooting Guide...
Page 79 SSEMBLY NFORMATION Table of Contents Touch XL Photo – 2.0 Hardware Location Differences The only hardware location differences are with the LVDS wire (#10) and the Backlight Board (#14). Touch / TouchXL Console Troubleshooting Guide...
Page 80 SSEMBLY NFORMATION Table of Contents Touch Base Photo Touch / TouchXL Console Troubleshooting Guide...
Page 81 The Wistron UCB does not have a SOM. Besides looking at the software version, this is an easy way to recognize what UCB you are working with. All connections/connection locations are the same as the Nexcom UCB. Touch / TouchXL Console Troubleshooting Guide...
Page 82 SSEMBLY NFORMATION Table of Contents Key Components – Upper Control Board LED Indicators Nexcom Upper Control Board Wistron Upper Control Board Touch / TouchXL Console Troubleshooting Guide...
Page 83 *When this part is replaced, the new UCB may include the VA microSD and Wi-Fi Board already installed. The existing parts can be left on the replaced UCB. The RFID Board must be transferred from the existing UCB. Touch / TouchXL Console Troubleshooting Guide...
Page 84 After each corrective action is taken, re-evaluate if the failure has been resolved. Some indications have a straightforward order of attempts, and not all steps are always necessary if a lower-level fix resolves the issue. Touch / TouchXL Console Troubleshooting Guide...
Page 85 GB. Larger sizes may work but are not recommended. • If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or Power failure. • For additional information on the Frame DC Power Board, see Power Issues topic. Touch / TouchXL Console Troubleshooting Guide...
Page 86 • The Frame DC Power Board is a component installed in the frame to provide additional power to the console. On Touch & TouchXL consoles, if it fails or is not connected, the User Fan,...
Page 87 In this Guide, they are taken to mean the console display is on, objects on the screen may or may not be moving, but no touch or button response is recognized. Be mindful that Touchscreen failures may be reported as freezing.
Page 88 If possible, check that both ends of the LVDS and backlight cables are secure in their sockets and undamaged. • Refer to these instructions to access and perform the Display Test • TouchXL Backlight Board troubleshooting: Touch / TouchXL Console Troubleshooting Guide...
Page 89 The TFT-LCD (Photo reference 4, reference designator AW35) part does not control touch response – it is strictly a display. The ‘touch input’ part is permanently affixed to the front plastic shell of the console (Photo reference 25, reference designator AN62).
Page 90 • See additional information about the microSD, if needed. • Enabling Demo Mode or using “Run Machine” available in Machine Settings, Calibration tab are potentially useful in troubleshooting Workout issues. Research is ongoing. Touch / TouchXL Console Troubleshooting Guide...
Page 91 Web Apps are those where the console opens a web browser and displays the Johnson Shimmed website. o Vendor Apps (a.k.a 3 Party Apps) are those taken from the Google Play store. • Connection Speed (Bandwidth) Test Latency Test instructions if needed. Touch / TouchXL Console Troubleshooting Guide...
Page 92 The Netflix app’s "Download & Go" feature (shown by this symbol: ) is not compatible with Matrix Fitness consoles. If content is downloaded instead of streamed, the user may experience reduced performance of the video playback (reduced video quality, fast-paced scenes showing unnatural movement, buffering).
Page 93 If this does not resolve the issue, replace the SOM board. • Error 1 – Can be caused by Incline Motor stopping. Replace the incline motor. NOTE: Only on the Performance Plus Treadmill. Touch / TouchXL Console Troubleshooting Guide...
Page 94 Energy Saver Mode can inadvertently unexpectedly trigger Additional Information • For additional information on when the console appears to be in Energy Saver Mode but beeps when buttons are pressed, refer to Freezing / Stalling Issues. Touch / TouchXL Console Troubleshooting Guide...
Page 95 Available download speed can be checked by performing a Connection Speed Test. • Consoles are programmed to automatically connect to npwireless. Matrix Tech Support can provide the password, if appropriate. Facilities may have their own networks installed. Touch / TouchXL Console...
Page 96 Consider that failures may be with the other device – not our equipment. • For Bluetooth Heart Rate Monitors, refer to Heart Rate Issues • Refer to these topics for Bluetooth, RFID, GymKit operation. Touch / TouchXL Console Troubleshooting Guide...
Page 97 3. Scan for the channels again from the tuner OSD menu. And repeat step 2. 4. Try a different Tuner type. For example. If the tuner is set to US6 (Std NA), then switch to US5 (Pro Coax) and see if the issue goes away. Touch / TouchXL Console Troubleshooting Guide...
Page 98 Unable to connect to or no HR data Consider HR Strap Update Salutron HR Replace HR Board from Bluetooth HR above board firmware Designator W53 strap Touch / TouchXL Console Troubleshooting Guide...
Page 99 Record in your case notes as much detail as possible about the problem, any attempts to resolve it, and what eventually succeeded in resolving the failure. Please let us know of any procedure that solved an issue that is not documented in this guide at contentmanagement@johnsonfit.com. Touch / TouchXL Console Troubleshooting Guide...
Page 100 PARTS REPLACEMENT & INFORMATION Instructions included here will guide the replacement of any major component within a Matrix Touch (TM756) or TouchXL (TM757) console. Many parts don’t need much detail, once the console has been disassembled enough to access the part –...
Page 101 Align the Backlight Board with the screw bosses to install 4. Affix with two #2 Phillips screws. 5. Connect the UCB & Display cables to the available sockets on the board. Install the Console upper rear shroud. Touch / TouchXL Console Troubleshooting Guide...
Page 102 Do not connect ethernet to any of these ports. Follow these steps to replace this part. Remove the Console upper rear shroud. 2. Remove 3 screws with #1 Phillips screwdriver. 3. Unplug the wire and ground. 4. Plug in the new board. Touch / TouchXL Console Troubleshooting Guide...
Page 103 4. TouchXL only: Remove tape from touch interface board; disconnect the cable from it and remove 4 #2 Phillips screws; flip board out of the way and set screws aside to reuse. 5. Touch only: Remove 8 #2 Phillips screws fixing display in console panel; set screws aside to reuse.
Page 104 12. Gently lift display & bracket up to access 2 #2 Phillips screws on either side of display bracket; remove total of 4 screws and set aside to reuse. 13. Display will fall away from bracket; pull display out from between bracket & touch panel. •...
Page 105 Follow these steps to replace this part. Remove the Console from the Frame. Remove the Console Frame from the Console. 3. See images below for replacement instructions. Install the Console Frame into the Console. Touch / TouchXL Console Troubleshooting Guide...
Page 106 5. Touch only: Install the UCB 6. Touch only: Install the Console Frame into the Console. Install the Console on the Frame. TouchXL reference: W56 Touch reference: W56 Console photo index: 10 (Touch or TouchXL) Touch / TouchXL Console Troubleshooting Guide...
Page 107 10. Place the Tuner back into place. Affix with 4 #2 Phillips and reconnect HDMI Cable. Install the Console on the Frame. TouchXL reference: AW34 Touch reference: AW34 Console photo index: 17 (Touch or TouchXL) Touch / TouchXL Console Troubleshooting Guide...
Page 108 The RFID Board enables communication with enabled RFID devices for user login. Follow these steps to replace this part. Remove the Console upper rear shroud. Remove the Fan Bracket. 3. Remove 2 #2 Phillips from the UCB bosses. Touch / TouchXL Console Troubleshooting Guide...
Page 109 UCB. The ribbon cable from the Touch Panel connects to this board on two very delicate sockets. There currently isn’t good knowledge about what happens when this board fails, or how to troubleshoot issues with it.
Page 110 Console photo index: 16a (TouchXL) Touch Panel The touch input panel is permanently affixed to the console outer plastic ‘shell’. Replacing the schell & touch panel requires near-complete console disassembly and should only be undertaken by someone comfortable with electronics repair.
Page 111 #2 Phillips screw. • Reinstall any zip tie mounts that attach with screws in console panel. 31. TouchXL only: Align touch input board and affix with 4 #2 Phillips screws; connect cable to socket on board. • Replace tape on board once installed.
Page 112 Ensure no cables are pinched under display; can flip console over and check front. • Orange Touch ribbon cable must be accessible and passing through display panel slot. 39. Touch only: Lay orange Touch ribbon cable in place on display panel; connect cable to right- most socket and tape ribbon down. •...
Page 113 These pictures and diagrams describe what connects to each socket on the UCB. The table relates the index used in the pictures & diagrams to the UCB designator and socket name, as well as a ‘common’ name. Touch / TouchXL Console Troubleshooting Guide...
Page 114 SET-TOP BOX Set-top box USB (if installed) RECOVERY JP11 RE-IR+LED ERP sensor & LED CN16 Virtual Active (VA) microSD This diagram and table describes the location, function, and status indication of each LED on the UCB. Touch / TouchXL Console Troubleshooting Guide...
Page 115 Lit (Green) Touch only: Servicing the Display, LVDS Cable, or Touch Panel requires removing the UCB to access connections. If directed to remove the UCB in another part of this guide, refer to these instructions, skipping steps where noted.
Page 116 20. UCB should lift away from console panel; ensure no connections were overlooked. 21. Touch only: Skip this step if only removing UCB to access Touch, LVDS, or Backlight cables/connectors. Remove microSD from UCB socket CN1 on UCB reverse; set aside to reuse.
Page 117 Verify both antenna wires connecting to Wi-Fi board remained properly attached. c. Secure the wires to UCB & console panel with tape where appropriate. 31. Touch only: If removed, reinstall the fan vent shroud to the upper frame rail; affix with 2 #1 Phillips screws.
Page 118 Follow these steps to replace this part. Remove the Console upper rear shroud. Remove the Fan Bracket. 3. VA microSD socket is on the reverse of the UCB, slightly left of the LVDS socket. Touch / TouchXL Console Troubleshooting Guide...
Page 119 UCB or console. 4. Gently bend back the plastic tab securing the Wi-Fi Antenna in its slot, and pull Antenna out. Touch consoles have two distinct antenna, with different wire lengths. TouchXL consoles use two of the same antenna.
Page 120 Remove the Fan Bracket. 3. Detailed replacement instructions are under development. Install the Fan Bracket. Install the Console upper rear shroud. TouchXL reference: 12 Touch reference: 12 Console photo index: W34 (Touch or TouchXL) Touch / TouchXL Console Troubleshooting Guide...
Page 121 2. Gently lift shroud away from console. Remove the Fan Bracket may be next. The following components can be accessed by with no further disassembly: • CSAFE/CAB Board • • Speaker • Backlight Board (TouchXL only) Touch / TouchXL Console Troubleshooting Guide...
Page 122 9. Zip tie CSAFE, CAB, and Ground cables to frame rail. Install the Console upper rear shroud is likely next. Installing the Console upper rear shroud 1. Place the upper rear shroud into place on the console. 2. Affix with 4 #2 Phillips. Touch / TouchXL Console Troubleshooting Guide...
Page 123 8. Remove connector from UCB socket JP3 (Speaker). 9. Remove connector from UCB socket J16 (CSAFE). 10. Remove connector from UCB socket J19 (CAB). 11. Check that the ANT+/HR cable isn’t routed through the frame; rearrange if so. Touch / TouchXL Console Troubleshooting Guide...
Page 124 Frame Earphone cable to UCB socket J20 or J21 (EARPHONE), if installed. o HR cable to wire connector within console (6 conductor, 2x3) (two cables come together in one connector). o If installed, Emergency Stop from UCB socket J4 (E-STOP). o Coax cable to Tuner. Touch / TouchXL Console Troubleshooting Guide...
Page 125 7. Install and tighten remaining 6mm console mount bolts. 8. Install mast shroud, affix with 2 6mm shroud bolts. If installing a new console or if a new UCB was installed, the console must be Touch / TouchXL Console Troubleshooting Guide...
Page 126 Kevin Oeltjenbruns Corrected Out of Order reset instructions, 7/10/2023 Kevin Oeltjenbruns added info about 3 bulletins 9/26/2023 Added info about Touch Base consoles Kevin Oeltjenbruns Updated instructions for adding a custom 10/9/2023 theme or logo. Updated control board module Kevin Oeltjenbruns picture.

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Matrix TOUCH Troubleshooting Manual

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