QNAP TS-32X Series User Manual
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QNAP TS-32X Series User Manual

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TS-x32X
TS-432X
TS-632X
User Guide
Document version: 1
30/05/2024

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  • Page 1 TS-x32X TS-432X TS-632X User Guide Document version: 1 30/05/2024...

  • Page 2: Table Of Contents

    TS-x32X User Guide Contents 1. Important Information Safety information............................3 2. Product Overview About the TS-x32X............................6 Hardware specifications..........................6 Package contents............................9 Components..............................9 Front panel..............................9 Rear panel..............................11 System board............................13 Drive numbering............................13 Installation requirements..........................14 Setting up the NAS............................15 3. Installation and Configuration Hardware installation...........................16 Drive installation............................
  • Page 3 Recovering unintentionally removed hard drives..................64 Support and other resources........................64 7. Glossary Cloud Key............................... 66 myQNAPcloud............................... 66 myQNAPcloud Link............................66 Qfinder Pro..............................66 QNAP ID................................. 66 QTS................................. 66 8. Notices Limited warranty............................67 Disclaimer..............................67 Copyright and trademarks.......................... 67 GNU General Public License........................68 CE notice................................

  • Page 4: Important Information

    Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-x32X User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-x32X User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.

  • Page 7: Product Overview

    TS-x32X User Guide 2. Product Overview This chapter provides basic information about your QNAP device. About the TS-x32X The TS-x32X series is a user-friendly NAS designed for home and office environments. Equipped with ample storage space and file backup and sharing, the NAS is powered by an Alpine Processor AL524 2.00 GHz processor and 4 GB RAM.
  • Page 8 The drive bays are backward compatible with SATA 3 Gbps drives. Drive compatibility 3.5-inch bays: • 3.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives For the list of compatible drive models, go to https://www.qnap.com/ compatibility. Hot-swapping This device supports hot-swapping for all drives. Network 10 Gigabit network...
  • Page 9 TS-x32X User Guide Component TS-432X-4G TS-632X-4G Buttons • Power • Reset • USB One Touch Copy Dimensions Form factor Tower Dimensions (H x W 226.5 x 170 x 165 mm 226.5 x 235 x 165 mm x D) (8.92 x 6.69 x 6.5 in) (8.92 x 9.25 x 6.5 in) Net weight 1.99 kg (4.39 lbs)

  • Page 10: Package Contents

    TS-x32X User Guide Component TS-432X-4G TS-632X-4G Security slot Kensington security slot Package contents Item Quantity TS-x32X AC power adapter Power cord Ethernet cable 1 x Cat5e Screws for 3.5-inch drives TS-432X-4G: 16 TS-632X-4G: 32 Screws for 2.5-inch drives TS-432X-4G: 12 TS-632X-4G: 24 Quick Installation Guide (QIG) Components...
  • Page 11 TS-x32X User Guide Component Component Power button Drive 2 LED Status LED Drive 3 LED LAN LED Drive 4 LED USB One Touch Copy LED USB 3.2 Gen 1 One Touch Copy Type-A port Drive 1 LED USB One Touch Copy button TS-632X Component Component...

  • Page 12: Rear Panel

    TS-x32X User Guide Rear panel TS-432X Component Component PCIe low-profile cover 2.5 Gigabit Ethernet speed LEDs Reset button 2.5 Gigabit Ethernet ports (RJ45) Kensington security slot USB 3.2 Gen 1 Type-A port 10 Gigabit SFP+ port speed LED Power input 10 Gigabit Ethernet port (SFP+) 2.5 Gigabit Ethernet activity LEDs 10 Gigabit SFP+ port activity LED...
  • Page 13 TS-x32X User Guide TS-632X Component Component PCIe low-profile cover Power input Reset button Kensington security slot 10 Gigabit SFP+ port speed LED 2.5 Gigabit Ethernet activity LED 10 Gigabit Ethernet ports (SFP+) System fan 2 2.5 Gigabit Ethernet speed LED System fan 1 2.5 Gigabit Ethernet ports (RJ45) 10 Gigabit SFP+ port activity LED...

  • Page 14: System Board

    TS-x32X User Guide System board Note This image does not include the chassis. Component Component Memory slot 1 Drive numbering TS-432X Product Overview...

  • Page 15: Installation Requirements

    Hardware and • Storage drives peripherals For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Product Overview...

  • Page 16: Setting Up The Nas

    TS-x32X User Guide Setting up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components. 1. Place your NAS device in an environment that meets the requirements. For details, see Installation requirements.

  • Page 17: Installation And Configuration

    TS-x32X User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing drives, replacing memory modules, installing an expansion card, and connecting USB expansion units. Drive installation The TS-x32X series is compatible with 3.5-inch SATA hard drives and 2.5-inch SATA solid-state drives.
  • Page 18 TS-x32X User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 19 TS-x32X User Guide 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 5.
  • Page 20 TS-x32X User Guide 6. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. b. Slide the lock down to secure the front cover. 7. Power on the NAS. Installation and Configuration...
  • Page 21 TS-x32X User Guide Installing 3.5-inch hard drives Warning • Installing a drive deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1.
  • Page 22 TS-x32X User Guide c. Slide the front cover to the left and then pull. 3. Remove the drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. Installation and Configuration...
  • Page 23 TS-x32X User Guide 4. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray. b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 24 TS-x32X User Guide d. Optional: Attach the screws to further secure the drive. 5. Insert the tray into the bay. Installation and Configuration...

  • Page 25: Replacing Memory Modules

    The TS-x32X series has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory modules. You can purchase QNAP memory modules from authorized resellers. This NAS also comes preinstalled with one or two non-ECC memory modules. To provide extra protection from undetected data corruption, you can upgrade to ECC memory modules.
  • Page 26 TS-x32X User Guide Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2.
  • Page 27 TS-x32X User Guide c. Slide the front cover to the left and then pull. 5. Remove each drive tray. a. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 6. Place the device on its right side. 7.
  • Page 28 TS-x32X User Guide a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 29 TS-x32X User Guide d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 8. Install a new module. a. Align the notch with the ridge in the slot. b.
  • Page 30 TS-x32X User Guide 9. Place the device in its normal upright position. 10. Slide each drive tray back into the NAS. 11. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 31: Installing Expansion Cards

    Go to Control Panel > System > System Status > Hardware Information. c. Check the value for Total memory. Installing expansion cards This NAS series supports selected expansion cards. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit these NAS models. Installation and Configuration...
  • Page 32 TS-x32X User Guide Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 33 TS-x32X User Guide c. Slide the front cover to the left and then pull. 5. Remove the case cover. a. Remove the screws that secure the case cover to the chassis. b. Slide the case cover back. Installation and Configuration...
  • Page 34 TS-x32X User Guide c. Slide the case cover to the left to detach it from the chassis. 6. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. Installation and Configuration...
  • Page 35 TS-x32X User Guide 7. Optional: Attach the full-height bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the full-height bracket to the card using the same screws. d.
  • Page 36 TS-x32X User Guide c. Attach the screw. 9. Attach the case cover. a. Place the case cover on the NAS. b. Slide the case cover to the left. c. Slide the case cover to the front to secure it to the chassis. Installation and Configuration...
  • Page 37 TS-x32X User Guide d. Attach the screws to the back of the NAS. 10. Attach the front cover. a. Align the front cover with the grooves on the case and then slide to the right. Installation and Configuration...

  • Page 38: Expansion Unit Installation

    Expansion unit installation The TS-x32X series supports SATA and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 39 TS-x32X User Guide Expansion Description Required Accessories Unit Model TR-004U • Uses a USB 3.2 Gen 1 Type-C • USB 3.2 Gen 1 Type-A to Type-C interface cable • Supports SATA HDD/SDD • RAIL-B02 TL-D800C • Uses a USB 3.2 Gen 2 Type-C USB 3.2 Gen 2 Type-A to Type-C cable interface •...
  • Page 40 TS-x32X User Guide 1. Connect the expansion unit to the NAS. a. Connect the USB cable to the USB Type-C port on the expansion unit. b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS. 2.
  • Page 41 TS-x32X User Guide Note A QNAP QXP host bus adapter is required for connecting SATA expansion units to a host device. Third-party host bus adapters are not compatible with QNAP expansion units. 3. Connect the expansion unit to the NAS using the following topology.

  • Page 42: Qts Installation

    Initializing QTS using Qfinder Pro You can initialize QTS using Qfinder Pro, which is a utility designed to help you locate and manage QNAP devices on your network. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 43 3. Run Qfinder Pro on a computer that is connected to the same local network. To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 44 The Set the date and time screen appears. 17. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 45 TS-x32X User Guide Methods User Actions Synchronize with Select Same as the computer/device time computer or mobile The NAS synchronizes with the date and time of the computer device time or mobile device used to complete the initialization. Enter manually a.

  • Page 46: Initializing Qts Using The Cloud Installation Website

    QTS is initialized. Initializing QTS using the cloud installation website You can initialize QTS on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 47 NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link. 7. Click Next. The QNAP Warranty Service page opens in the default web browser. 8. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 48 TS-x32X User Guide 14. If the screen shows a different operating system, click QTS. Note • This step is only required if the NAS supports installing more than one operating system and the default operating system for installation is not QTS. •...
  • Page 49 The Set the date and time screen appears. 20. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 50 TS-x32X User Guide Methods User Actions Use static IP a. Select Use static IP address. address The IP address configuration page appears. b. Specify the following IP address configurations: • Interface • IP Address • Subnet Mask • Default Gateway •...

  • Page 51: Basic Operations

    Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.

  • Page 52: Usb One Touch Copy Button

    NAS. USB One Touch Copy button The USB One Touch Copy button allows you to copy data backups from a USB device to the QNAP device or from the QNAP device to a USB device.
  • Page 53 TS-x32X User Guide System Status LED Status Description Flashes green and • A drive is being formatted. red alternately • The device is being initialized. every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress. •...
  • Page 54 TS-x32X User Guide Status Description A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. LAN LED Status Description Orange The network connection is operating at 1 Gbps. Flashes orange The device is being accessed from the network.
  • Page 55 TS-x32X User Guide 2.5 Gigabit Ethernet Speed LED Status Description Green The network connection is operating at 2.5 Gbps. Orange The network connection is operating at 1 Gbps or 100 Mbps. • The network connection is operating at 10 Mbps. •...

  • Page 56: Audio Alerts

    TS-x32X User Guide Audio alerts Duration Frequency Description Short beep (0.5 • The NAS is starting up. seconds) • When the reset button is pressed for 3 seconds, the NAS resets configurations. • When the reset button is pressed for 10 seconds, the NAS resets configurations and reboots.

  • Page 57: Nas Migration

    NAS migration requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...
  • Page 58 QTS 4.3.5 or earlier versions. Windows AD config‐ Windows AD configurations must be reconfigured. uration Licenses Licenses are not migrated. Warning To prevent losing all your software licenses, QNAP recommends deactivating licenses on the source NAS before data migration. NAS Migration...

  • Page 59: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 60: Preparing The Destination Nas

    TS-x32X User Guide Preparing the destination NAS 1. Log on to QTS. 2. Create one or more storage pools. For details, see the Creating a Storage Pool topic in the QTS user guide. 3. Create one or more volumes. For details, see the Volume Creation topic in the QTS user guide. 4.
  • Page 61 TS-x32X User Guide 2. Click Sync Now. 3. Select One-way Sync Job. The Create a Sync Job window appears. 4. Click Remote NAS. 5. Click Add New Account. The Create a Storage Space window appears. 6. Select the destination NAS as the destination storage space and specify the following: Setting Description Name...

  • Page 62: Importing Local Users Or Group Settings To The Destination Nas

    TS-x32X User Guide b. Select a folder. c. Click OK. The dialog box closes. d. Under the destination, click A dialog box opens. e. Select a folder. f. Click OK. g. Optional: Add more paired folders if necessary. 11. Click Next. The Schedule screen appears.
  • Page 63 TS-x32X User Guide e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a. On the destination NAS, log on to QTS. b.

  • Page 64: Troubleshooting

    TS-x32X User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 65: Recovering Unintentionally Removed Hard Drives

    ≥ 4 (Must be an even RAID 10 One disk per subgroup fails. number) ≥ 6 RAID 50 One disk per subgroup fails. Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration...
  • Page 66 TS-x32X User Guide Resource Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/go/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com Troubleshooting...

  • Page 67: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 68: Notices

    "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...

  • Page 69: Gnu General Public License

    TS-x32X User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 70 TS-x32X User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 71 TS-x32X User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any) on which the executable work runs, or a compiler used to produce the work, or an object code interpreter used to run it.
  • Page 72 TS-x32X User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 73 TS-x32X User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. d.
  • Page 74 TS-x32X User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 75 TS-x32X User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 76 TS-x32X User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 77 TS-x32X User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

  • Page 78: Ce Notice

    TS-x32X User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.

  • Page 79: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 80: Sj/T 11364-2006

    TS-x32X User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出...

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