QNAP TS-364-4G User Manual
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QNAP TS-364-4G User Manual

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TS-364
User Guide
Document version: 5
22/04/2024

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  • Page 1 TS-364 User Guide Document version: 5 22/04/2024...

  • Page 2: Table Of Contents

    3. Installation and Configuration Hardware installation...........................17 Drive installation............................17 Connecting USB expansion units......................34 Replacing memory modules (TS-364-4G)....................36 QTS installation............................. 42 Initializing QTS using Qfinder Pro......................42 Initializing QTS using the cloud installation website................46 Initializing QTS using an HDMI connection..................50 4.
  • Page 3 Recovering unintentionally removed hard drives..................67 Support and other resources........................67 7. Glossary Cloud Key............................... 69 myQNAPcloud............................... 69 myQNAPcloud Link............................69 Qfinder Pro..............................69 QNAP ID................................. 69 QTS................................. 69 8. Notices Limited warranty............................70 Disclaimer..............................70 Copyright and trademarks.......................... 70 GNU General Public License........................71 CE notice................................

  • Page 4: Important Information

    Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-364 User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-364 User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.

  • Page 7: Product Overview

    Hardware specifications Warning If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 8 Note TS-364 drive tray caddies require additional drive tray bases for installing 2.5-inch SATA drives. You can purchase tray bases from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. Hot-swapping The device supports hot-swapping drives except for the following: •...
  • Page 9 TS-364 User Guide Component TS-364 SSD cache acceleration M.2 Slots 1 to 2 support Network 2.5 Gigabit network 1 x 2.5 GbE RJ45 interface Note The 2.5 Gigabit Ethernet port supports the following network connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb, and 10 Mb. External I/O Ports &...

  • Page 10: Package Contents

    • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Security slot Kensington security slot Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package contents Item Quantity TS-364 Product Overview...

  • Page 11: Components

    TS-364 User Guide Item Quantity Drive tray caddy pins AC power adapter Power cord Cat 5e Ethernet cable Note The Cat5e Ethernet cable supports transfer speeds of up to 2.5 Gbps. Quick Installation Guide (QIG) Components Front panel Component Component Status LED M.2 SSD 1 LED LAN LED...

  • Page 12: Rear Panel

    TS-364 User Guide Component Component Drive 1 LED USB One Touch Copy button Drive 2 LED USB 3.2 Gen 1 One Touch Copy Type-A port Drive 3 LED Rear panel Component Component Reset button HDMI 1.4b port USB 3.2 Gen 2 Type-A ports Power input 2.5 Gigabit Ethernet activity LED Kensington security slot...

  • Page 13: System Board

    TS-364 User Guide System board Note This image does not include the chassis. Component Component M.2 SSD slot 1 Memory slot 1 M.2 SSD slot 2 Memory slot 2 Product Overview...

  • Page 14: Front Drive Numbering

    TS-364 User Guide Front drive numbering Note This image shows the NAS positioned on its left side. Network port numbering Product Overview...

  • Page 15: Usb Port Numbering

    TS-364 User Guide USB port numbering Product Overview...

  • Page 16: Installation Requirements

    • Free from objects that may obstruct device ventilation or apply pressure to the device or power cord Hardware and • Storage drives peripherals For the list of compatible drive models, go to https://www.qnap.com/ compatibility. • Network cable Tools • Flat head screwdriver • Anti-static wrist strap...
  • Page 17 TS-364 User Guide 6. Install QTS. For details, see installation. 7. Log on to QTS. Product Overview...

  • Page 18: Installation And Configuration

    TS-364 User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing drives and replacing memory modules. Drive installation The TS-364 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-state drives.
  • Page 19 TS-364 User Guide d. Lift the cover off the NAS. 3. Remove the drive tray. a. Squeeze the clips. b. Pull out the caddy. 4. Install a drive on the tray. a. Gently pull the sides of the drive tray caddy to release the rod. Installation and Configuration...
  • Page 20 TS-364 User Guide b. Remove the rod. c. Place the drive in the caddy. d. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. Installation and Configuration...
  • Page 21 TS-364 User Guide e. Attach the fastening pins to lock the drive to the tray. 5. Slide the drive tray caddy into the drive bay. 6. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. Installation and Configuration...
  • Page 22 TS-364 drive tray caddies require additional 2.5-inch drive tray bases for installing 2.5-inch drives. Tray bases are an optional, separate purchase and are not included in the packaging for the TS-364. Tray bases can be purchased from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/.
  • Page 23 TS-364 User Guide Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the case cover. a. Position the NAS on its left side. b.
  • Page 24 TS-364 User Guide 3. Remove a drive tray caddy. a. Squeeze the clips. b. Pull out the caddy. 4. Attach a 2.5-inch drive tray base. For details, see Attaching 2.5-inch drive tray bases. 5. Install a drive on the tray. Installation and Configuration...
  • Page 25 TS-364 User Guide 6. Insert the tray into the bay. 7. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. c. Slide the cover to the left to secure it to the chassis. Installation and Configuration...
  • Page 26 TS-364 User Guide d. Attach the screws to the back of the NAS. e. Place the NAS in its normal upright position. 8. Power on the NAS. Attaching 2.5-inch drive tray bases 1. Gently pull the sides of the drive tray caddy to release the rod. 2.
  • Page 27 TS-364 User Guide 3. Remove the rear right pin from the tray caddy. 4. Align the holes on the tray base with the pins on the caddy. 5. Attach the pins to the tray base. Installation and Configuration...
  • Page 28 TS-364 User Guide Removing 2.5-inch drive tray bases 1. Gently pull the sides of the drive tray caddy to remove the pins from the tray base. 2. Attach the rear right pin to the tray caddy. Installation and Configuration...
  • Page 29 • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the NAS.
  • Page 30 TS-364 User Guide b. Remove the screws that secure the case cover to the chassis. c. Slide the cover to the right to detach it from the chassis. d. Lift the cover off the NAS. Installation and Configuration...
  • Page 31 TS-364 User Guide 5. Remove each drive tray caddy. a. Squeeze the clips. b. Pull out the caddy. 6. Install a heatsink on the M.2 SSD. a. Locate the controller on the M.2 SSD. Note The controller location varies depending on the model and manufacturer of the M.2 SSD.
  • Page 32 TS-364 User Guide c. Install the heatsink on the controller. 7. Install the M.2 SSD. Note The following installation images do not include the chassis. a. Unlock the M.2 spacer by pushing down on its edge. b. Insert the M.2 SSD into the slot. Installation and Configuration...
  • Page 33 TS-364 User Guide c. Carefully press the M.2 SSD down until the spacer locks the drive into place. d. Verify that the M.2 spacer is firmly locking the M.2 SSD into place. 8. Optional: Install an additional M.2 SSD. Installation and Configuration...
  • Page 34 TS-364 User Guide 9. Slide each drive tray caddy back into the NAS. 10. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. c. Slide the cover to the left to secure it to the chassis. Installation and Configuration...

  • Page 35: Connecting Usb Expansion Units

    Connecting USB expansion units The device supports USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 36 TS-364 User Guide Expansion Description Required Accessories Unit Model TR-004U • Uses a USB 3.2 Gen 1 Type-C interface • USB 3.2 Gen 1 Type-A to Type- C cable • Supports SATA HDD/SDD • RAIL-B02 TL-D800C • Uses a USB 3.2 Gen 2 Type-C interface USB 3.2 Gen 2 Type-A to Type-C cable •...

  • Page 37: Replacing Memory Modules (Ts-364-4G)

    Verify that the expansion units are listed. Replacing memory modules (TS-364-4G) The TS-364-4G has two memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. When using two modules, use only QNAP modules of the same type and capacity to maintain system performance and stability.
  • Page 38 TS-364 User Guide b. Remove the screws that secure the case cover to the chassis. c. Slide the cover to the right to detach it from the chassis. d. Lift the cover off the NAS. 5. Remove each drive tray caddy. a.
  • Page 39 TS-364 User Guide b. Pull out the caddy. 6. Remove an existing module. Note The following installation images do not include the chassis. a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 40 TS-364 User Guide c. Hold the module by the edges. d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. • Do not bend the module. 7. Install a new module. a.
  • Page 41 TS-364 User Guide d. Carefully press down on the module until the retention clips lock the module into place. 8. Slide each drive tray caddy back into the NAS. 9. Attach the case cover. a. Place the cover on the NAS. b.
  • Page 42 TS-364 User Guide c. Slide the cover to the left to secure it to the chassis. d. Attach the screws to the back of the NAS. e. Place the NAS in its normal upright position. 10. Connect all cables and external attachments. 11.

  • Page 43: Qts Installation

    TS-364 User Guide QTS installation The TS-364 uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements Qfinder Pro If the NAS is connected to your local area • Computer installation network, you can do the following: •...
  • Page 44 3. Run Qfinder Pro on a computer that is connected to the same local network. To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 45 The Set the date and time screen appears. 13. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 46 TS-364 User Guide Methods User Actions Synchronize with Select Same as the computer/device time computer or mobile The NAS synchronizes with the date and time of the computer device time or mobile device used to complete the initialization. Enter manually a.

  • Page 47: Initializing Qts Using The Cloud Installation Website

    QTS is initialized. Initializing QTS using the cloud installation website You can initialize QTS on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QTS deletes all data on the drives. Back up your data before proceeding.
  • Page 48 NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link. 7. Click Next. The QNAP Warranty Service page opens in the default web browser. 8. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 49 TS-364 User Guide 12. Specify a firmware version using any of the following methods. Methods User Actions Current version Select Current version. Latest available a. Select Latest available version. version b. Click Check for Update The system checks for the latest firmware update available for your device.
  • Page 50 TS-364 User Guide 16. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. Methods User Actions Synchronize with...

  • Page 51: Initializing Qts Using An Hdmi Connection

    Initializing QTS deletes all data on the drives. Back up your data before proceeding. 1. Connect an HDMI display to the NAS. 2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all models).
  • Page 52 TS-364 User Guide The username cannot contain the following special characters: grave accent (`), asterisk (*), equal sign (=), plus sign (+), square brackets ([ ]), curly brackets ({}), slash (\), vertical bar (|), semicolon (;), colon (:), apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash (/), question mark (?), percent sign (%), dollar sign ($), and the space character.

  • Page 53: Basic Operations

    Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.

  • Page 54: Usb One Touch Copy Button

    To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.
  • Page 55 TS-364 User Guide System Status LED Status Description Flashes green and • A drive is being formatted. red alternately • The device is being initialized. every 0.5 seconds • RAID rebuilding is in progress. • Online RAID Capacity Expansion is in progress. •...
  • Page 56 TS-364 User Guide Status Description • All drives are in standby mode. • The device is powered off. Drive LED Status Description Flashes red Data is being accessed, and during the process a drive read/write error occurred. A drive read/write error occurred. Flashes green Data is being accessed.
  • Page 57 TS-364 User Guide LAN LED Status Description Orange The network connection is operating at 1 Gbps. Note The LAN LED can only detect the device՚s in-built Ethernet port connections. It cannot detect network expansion cards՚ Ethernet port connection status. Flashes The device is being accessed from the network.

  • Page 58: Audio Alerts

    TS-364 User Guide USB One Touch Copy LED Status Description Flashes blue • A USB device connected to the USB One Touch Copy port is detected. every 0.5 • A USB device connected to the front USB port is being removed from the seconds device.
  • Page 59 TS-364 User Guide Duration Frequency Description Long beep (1.5 • The NAS was powered off by force shutdown (hardware seconds) shutdown). • The NAS was powered on successfully and is ready. Basic Operations...

  • Page 60: Nas Migration

    NAS migration requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...
  • Page 61 QTS 4.3.5 or earlier versions. Windows AD config‐ Windows AD configurations must be reconfigured. uration Licenses Licenses are not migrated. Warning To prevent losing all your software licenses, QNAP recommends deactivating licenses on the source NAS before data migration. NAS Migration...

  • Page 62: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 63: Preparing The Destination Nas

    TS-364 User Guide Preparing the destination NAS 1. Log on to QTS. 2. Create one or more storage pools. For details, see the Creating a Storage Pool topic in the QTS user guide. 3. Create one or more volumes. For details, see the Volume Creation topic in the QTS user guide. 4.
  • Page 64 TS-364 User Guide 2. Click Sync Now. 3. Select One-way Sync Job. The Create a Sync Job window appears. 4. Click Remote NAS. 5. Click Add New Account. The Create a Storage Space window appears. 6. Select the destination NAS as the destination storage space and specify the following: Setting Description Name...

  • Page 65: Importing Local Users Or Group Settings To The Destination Nas

    TS-364 User Guide b. Select a folder. c. Click OK. The dialog box closes. d. Under the destination, click A dialog box opens. e. Select a folder. f. Click OK. g. Optional: Add more paired folders if necessary. 11. Click Next. The Schedule screen appears.
  • Page 66 TS-364 User Guide e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a. On the destination NAS, log on to QTS. b.

  • Page 67: Troubleshooting

    TS-364 User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 68: Recovering Unintentionally Removed Hard Drives

    ≥ 4 RAID 6 ≥ 4 (Must be an even RAID 10 One disk per subgroup number) fails. Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...
  • Page 69 TS-364 User Guide Resource QNAP Accessories Store https://shop.qnap.com Troubleshooting...

  • Page 70: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 71: Notices

    "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...

  • Page 72: Gnu General Public License

    TS-364 User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 73 TS-364 User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 74 TS-364 User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any) on which the executable work runs, or a compiler used to produce the work, or an object code interpreter used to run it.
  • Page 75 TS-364 User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 76 TS-364 User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. d.
  • Page 77 TS-364 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 78 TS-364 User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 79 TS-364 User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 80 TS-364 User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

  • Page 81: Ce Notice

    TS-364 User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.

  • Page 82: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 83: Sj/T 11364-2006

    TS-364 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出...

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