Western Digital WD My Cloud DL4100 Manual
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Western Digital WD My Cloud DL4100 Manual

4-bay network attached storage
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WD My Cloud
User Manual
• WD My Cloud DL2100
• WD My Cloud DL4100
• WD My Cloud EX2100
• WD My Cloud EX4100
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Summary of Contents for Western Digital WD My Cloud DL4100

  • Page 1 WD My Cloud ™ User Manual • WD My Cloud DL2100 • WD My Cloud DL4100 • WD My Cloud EX2100 • WD My Cloud EX4100...

  • Page 2: Wd Service And Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

  • Page 3: Registering Your Wd Product

    Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud personal cloud storage software.

  • Page 4: Table Of Contents

    Table of Contents WD Service and Support ....... . ii Registering Your WD Product .
  • Page 5 Backing Up and Retrieving Files ....47 About Backups ........47 Managing a USB Device and USB Backups .
  • Page 6 Appendices ....... 104 Appendix A: WD My Cloud Quick User Guide ....104 Appendix B: Safe Mode Firmware Update Procedures .

  • Page 7: Important User Information

    IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

  • Page 8: Recording Your Wd Product Information

    IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device. Serial Number Model Number Purchase Date...

  • Page 9: Product Overview

    PRODUCT OVERVIEW Product Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents  WD My Cloud Personal Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide For information on additional accessories for this product, visit: www.shopwd.com www.wdstore.com Canada...

  • Page 10: Product Components

    PRODUCT OVERVIEW Internet  Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components 2-Bay Front View (WD My Cloud DL2100 & WD My Cloud EX2100) Drive Bay Doors Power button Copy USB button USB 3.0 port...
  • Page 11 PRODUCT OVERVIEW 2-Bay Back View (WD My Cloud DL2100 & WD My Cloud EX2100) ® Kensington Reset button Security Slot USB 3.0 port Ethernet Link LED Ethernet Activity LED Ethernet ports Ethernet Link LED Ethernet Activity LED External DC in Power Ports* * WD My Cloud EX2100 device contains 1 External DC in Power Port WD MY CLOUD USER MANUAL ...
  • Page 12 PRODUCT OVERVIEW 4-Bay Front View (WD My Cloud DL4100 & WD My Cloud EX4100) Scroll buttons LCD Display Power button Drive Bay Doors Copy USB button USB 3.0 port Drive LEDs 4-Bay Back View (WD My Cloud DL4100 & WD My Cloud EX4100) Reset button USB 2.0 port*...
  • Page 13 PRODUCT OVERVIEW Component Icon Description Ethernet port Connects the device to a local network. USB 2.0 port Connects to a USB hard drive for additional storage. This port is only available on 4-bay My Cloud devices. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the Admin user name and password for the device.

  • Page 14: Pre-Installation Instructions

    PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs: Note: Looking at the Ethernet port, the LED on the top right is the Activity LED, and the one on the bottom right is the Link LED. State Appearance State Description...

  • Page 15: Getting Started

    GETTING STARTED Getting Started Preparing your Device for Use Setting Up your Device Accessing Content It’s easy to set up the WD My Cloud Personal Cloud Storage device -- just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.
  • Page 16 GETTING STARTED Physically Connecting your Device Follow the steps below to connect the WD My Cloud Personal Cloud Storage device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device.

  • Page 17: Setting Up Your Device

    The Choose your language screen appears: From the drop-down list, select the language you’d like to use for the user interface. Click the Western Digital End User License Agreement link to read the Western Digital End User License Agreement. ...
  • Page 18 GETTING STARTED Click Continue. The Getting Started screen appears. Enter a password in both the Password and Confirm Password fields.  If you do not wish to create a password at this time, leave both fields blank. Click Next. The Setup Cloud Access page appears. Enter your first name, last name, and email address, then click Save.

  • Page 19: Accessing Content

    GETTING STARTED Click Next. The next final Getting Started screen appears: The screen provides three links to important processes, which are discussed in later chapters:  Upload Content: See “Accessing Content” on page 13.  Backup PC/Mac: See “Backing Up and Retrieving Files” on page 47. ...
  • Page 20 GETTING STARTED If your operating systems is... Then... Mac OS X In a Finder window, click the WD My Cloud device (see (Yosemite, Maverick, Mountain Lion, “Appendix D: WD My Cloud Device URLs and Names” on Lion) page 111 for a list of device names) under the shared items in the side bar.

  • Page 21: The Dashboard At A Glance

    THE DASHBOARD AT A GLANCE The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Device Status and Making Updates on the Home Page Managing Alerts Obtaining Customer Support Logging Out and Shutting Down your Device Common Tasks Use the WD My Cloud dashboard to configure settings and to manage the device.
  • Page 22 THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . A web browser or Windows Using Device Name Explorer  Enter the name of your WD My Cloud device in the browser’s address field (see “Appendix D: WD My Cloud Device URLs and Names”...

  • Page 23: The Dashboard Home Page

    THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . WD Quick View icon Click the WD Quick View icon. Select your WD My Cloud device and then Dashboard. On the WD SmartWare app, select your  WD SmartWare WD My Cloud device.
  • Page 24 THE DASHBOARD AT A GLANCE Information Icons The Information Icons, at the top of the page, provide quick access to:  Attached USB device(s)  Device alerts  Online Help and Support  User information. Icon Name Actions USB device attached to the Click to display the USB device(s) connected.
  • Page 25 THE DASHBOARD AT A GLANCE Icon Name Actions Backups Create backups to: • A USB drive. • Another WD My Cloud device on or outside of your network. • Another location on your WD My Cloud device. • Your WD My Cloud device from a camera. Apps Add or remove various apps that allow you to use your device more productively.
  • Page 26 THE DASHBOARD AT A GLANCE Capacity The Capacity panel displays the amount of storage remaining on your WD My Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 77 for steps to enable Cloud Services. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you when firmware updates are available.
  • Page 27 THE DASHBOARD AT A GLANCE Firmware The Firmware section displays the current firmware version loaded on your WD My Cloud device. A green check mark indicates that your firmware is up-to-date. To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability.
  • Page 28 THE DASHBOARD AT A GLANCE  Memory: Click the right arrow to view Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page.  Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane.
  • Page 29 THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD My Cloud device remotely. To add cloud access for a user, click the plus sign (+) in the lower right of the panel. To generate an activation code, click Get Code.
  • Page 30 THE DASHBOARD AT A GLANCE To add a user, click the plus (+) sign in the lower right of the panel. Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access.
  • Page 31 THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud device. Three types of alerts appear on the upper right of the dashboard. Alert Icon Type of Alert Description Informational Informational alerts keep you updated on non-vital...
  • Page 32 THE DASHBOARD AT A GLANCE Dismissing an Alert Click the Alert icon in the upper right corner of the screen. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All, then Dismiss All. Obtaining Customer Support To open the Support page: Click the Help icon on any page to display the Help menu.
  • Page 33 THE DASHBOARD AT A GLANCE Creating and Saving a System Report In the Create and Save System Report section, click Create and Save. This saves the file to your computer. If desired, email the report to WD Technical Support. Product Improvement Program Participating in WD’s Product Improvement Program helps us improve our products.

  • Page 34: Common Tasks

    THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the  WD My Cloud device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...

  • Page 35: Managing Users And Groups

    MANAGING USERS AND GROUPS Managing Users and Groups About Users About Groups About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud device owner, you have a special user account (admin) that provides you with admin privileges.
  • Page 36 MANAGING USERS AND GROUPS Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: You can add up to 512 users to your device. To add a user, click the Add User icon in the lower left side of the screen.
  • Page 37 MANAGING USERS AND GROUPS  Import Users: Allows you to import a list of users into the device. Continue to “Import Multiple Users” on page 31. Creating Multiple Users Enter the following information on the Create Multiple Users screen, then click Next: ...
  • Page 38 MANAGING USERS AND GROUPS Updating a User Password When viewing details about a user, the Admin can add or change the user’s password (no password is the default setting). Use the following steps to update a user password. On the Set Up Users screen, select a user from the list in the left pane. In the User Profile area, click the toggle button if no password has been previously created, then continue to Step 4 below.
  • Page 39 MANAGING USERS AND GROUPS  When a user quota is set prior to the user joining a group and a group is assigned: If the user quota is more than the group quota, the individual user‘s quota is  automatically reduced to the group quota amount. If the user quota is less than or equal to the group quota, the individual user quota remains unchanged.

  • Page 40: About Groups

    MANAGING USERS AND GROUPS About Groups A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. Viewing Groups On the Navigation bar, click Users to display the Set Up User screen. Click Groups.
  • Page 41 MANAGING USERS AND GROUPS Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your  WD My Cloud device using the following steps. On the Set Up Groups screen, select the group for which you’d like to assign a share. Note: A share must first be made private on the Shares screen.
  • Page 42 MANAGING USERS AND GROUPS Removing a Group Use the following steps to delete a group from the WD My Cloud device. Note: User accounts are returned to their individual settings when a group to which they belonged is deleted. On the Set Up Group screen, select the group you’d like to delete in the left pane. Click the Remove Group icon.

  • Page 43: Managing Shares

    MANAGING SHARES Managing Shares About Shares About Shares A share is an area on the WD My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users.
  • Page 44 MANAGING SHARES Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you might want to make that share private.
  • Page 45 MANAGING SHARES Making a Share Private If you decide there is a reason to limit access to a public share, use the following steps to convert it to a private share. On the Set Up Shares screen, select the share you’d like to make private. In the Share Profile area, click the Public toggle button to OFF.
  • Page 46 MANAGING SHARES IF you want to open a share THEN . . . using . . . WD Quick View The WD Quick View app is a Windows / Mac application that allows you to perform My Cloud functions quickly. You can download the WD Quick View and learn more about the application from the online Learning Center at http://wd.com/...

  • Page 47: Accessing Your Cloud Remotely

    ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the WD My Cloud Device Configuring Cloud Access for a User Access Your Files with iOS and Android Mobile Apps This chapter explains how to set up the WD My Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities.

  • Page 48: Access Your Files With Ios And Android Mobile Apps

    ACCESSING YOUR CLOUD REMOTELY On the Update WDMyCloud Login dialog, enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access. Click Save. Cloud Device Access Use the following steps to generate an activation code for a user’s mobile device(s) and ...
  • Page 49 Amazon Appstore for Android, and install it on your mobile device. Launch the app. Review the Western Digital End User License Agreement, then click Accept. Tap Connect Now. Select one of the following WD My Cloud device connection options: ...
  • Page 50 Download the WD Photos mobile app from the Apple App Store or Google Play Store and install it on your mobile device. Launch the app. Review the Western Digital End User License Agreement, then click Accept. WD MY CLOUD USER MANUAL ...
  • Page 51 ACCESSING YOUR CLOUD REMOTELY Tap Connect Now. Select one of the following WD Photos device connection options:  Found in Network: If the mobile device is connected by Wi-Fi to the same Local Area Network (LAN) as the WD My Cloud device: next to WDMyCloud.
  • Page 52 ACCESSING YOUR CLOUD REMOTELY Tap your WD My Cloud device to view your album(s), then tap an album to display the photos contained within it Note: If you have problems installing WD Photos, visit http://wd.com/setup/ wdphotos. For features and instructions, see the app’s online  Guide Me page and tips and go to http://wdphotos.wd.com.

  • Page 53: Backing Up And Retrieving Files

    BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details Modifying a Backup Job Deleting a Backup Job Cloud Backups Camera Backups About Backups There are various ways to back up your data on the WD My Cloud device.
  • Page 54 BACKING UP AND RETRIEVING FILES The WD My Cloud device supports the following formats for externally attached USB drives:  FAT32  NTFS (read and write capability)  HFS+J WARNING! Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process.
  • Page 55 BACKING UP AND RETRIEVING FILES Direction Indicate the direction of your backup from the drop-down menu. Options include: • USB to NAS: Backs up the data on your USB device to the WD My Cloud device. • NAS to USB: Backs up the data on your WD My Cloud device to a USB device.

  • Page 56: Remote Backups

    BACKING UP AND RETRIEVING FILES Remote Backups This option allows you to back up your WD My Cloud device to another WD My Cloud device. Before you proceed with a remote backup, ensure the following:  You have a remote WD My Cloud device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.

  • Page 57: Internal Backups

    BACKING UP AND RETRIEVING FILES Backup Type Indicate the type of backup you’d like to perform. • Copy • Synchronize Recurrence If you’d like to use the Recurrence feature: Click the toggle button to enable the Recurring Backup feature. Select the frequency of the backup: Daily, Weekly, Monthly.

  • Page 58: Viewing Backup Details

    BACKING UP AND RETRIEVING FILES Destination Folder Click Browse and select the destination folder for your backup. Backup Type Indicate the type of backup you’d like to perform. • Copy • Incremental Recurring Backup If you’d like to use the Recurring Backup feature: Click the toggle button to enable the Recurring Backup feature.

  • Page 59: Cloud Backups

    BACKING UP AND RETRIEVING FILES Cloud Backups WD My Cloud device uses the following cloud services to create remote backups:  ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely.  Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.
  • Page 60 BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. On the navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click Elephant Drive at the top right of the screen.

  • Page 61: Camera Backups

    BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menu, select the type of backup you’d like to perform. Options include: • : Overwrites files in the target Overwriting existing file(s) folder that have the identical name as your source file. •...
  • Page 62 BACKING UP AND RETRIEVING FILES Click Camera Backups, if not already selected. Ensure that the Connected Camera(s) area identifies your camera. In the Settings area, enter the following information to backup the data on your camera: Automatic Transfer Click the toggle button to automatically transfer data from your camera to the My Cloud device.

  • Page 63: Managing Storage On Wd My Cloud

    MANAGING STORAGE ON WD MY CLOUD Managing Storage on WD My Cloud About Storage RAID Storage Disk Status iSCSI Storage Volume Virtualization About Storage The Storage page allows you to configure the storage within your device and view the status and capacity of its disks.
  • Page 64 MANAGING STORAGE ON WD MY CLOUD RAID Mode Description RAID 0 RAID 0 mode provides disk striping across all drives in the RAID drive group.  RAID 0 does not provide data redundancy but does provide the best performance of any RAID level. RAID 0 breaks up data into smaller segments and stripes the data segments across each drive in the drive.
  • Page 65 MANAGING STORAGE ON WD MY CLOUD RAID 0 Data is striped across multiple hard drives, enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance. However, If one drive fails, all of your data will be lost. RAID 1 (default) Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue...

  • Page 66: Disk Status

    MANAGING STORAGE ON WD MY CLOUD Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud device. The Disk Status screen consists of the following areas: ...

  • Page 67: Iscsi Storage

    MANAGING STORAGE ON WD MY CLOUD iSCSI Storage Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP/IP protocol. The encapsulated iSCSI commands and data can be transmitted over a local area network (LAN) or a wide area network (WAN).
  • Page 68 MANAGING STORAGE ON WD MY CLOUD Click Next.  If you’d like to assign security for your target, click CHAP. Enter an existing User Name and Password, then confirm the Password. Click Save. Your new iSCSI target is created and displays in the iSCSI Target List. Enabling / Disabling an iSCSI Target Use the following steps to enable or disable an iSCSI target.

  • Page 69: Volume Virtualization

    MANAGING STORAGE ON WD MY CLOUD Deleting an iSCSI Target Use the following steps to delete an iSCSI target. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to delete. Ensure that this is the target you want to delete, then click Delete. The selected target is deleted and removed from the iSCSI Target list.
  • Page 70 MANAGING STORAGE ON WD MY CLOUD Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device. On the Storage page, click Volume Virtualization, if not already selected. Click Job Details next to the virtual volume you’d like to connect. Click Connect.

  • Page 71: Managing Apps On Wd My Cloud

    MANAGING APPS ON WD MY CLOUD Managing Apps on WD My Cloud About Apps Managing Apps About Apps Apps are small, self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud device provides various apps that allow you to use your device more productively.
  • Page 72 MANAGING APPS ON WD MY CLOUD Adding an App Use the following steps to add an app to your WD My Cloud device. On the Navigation bar, click Apps to display the Apps screen. Click the Add an App icon in the lower left side of the screen.  The first time you add an app, the Terms of Service screen appears.

  • Page 73: Playing/Streaming Videos, Photos, & Music

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your My Cloud Device Using Media Players Accessing Your My Cloud Device Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
  • Page 74 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Audio files Video files Image Files JPEG DivX FLAC DVR-MS LPCM M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.

  • Page 75: Media Storage

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A, and WAV.
  • Page 76 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Enabling iTunes On the Navigation bar, click Settings and then click Media in the left panel. In the iTunes area, iTunes field, click the toggle button to enable iTunes (if not already enabled). Note: iTunes is ON by default. To disable it, click the toggle button to OFF. Click Advanced Options to display additional options for iTunes.

  • Page 77: Accessing Your My Cloud Device Using Media Players

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders Open Windows Explorer or Mac Finder. Windows Explorer Mac Finder Navigate to the Shared Music folder on your WD My Cloud device, then copy your music files to the Shared Music folder. Follow the same process to place your videos and pictures into their respective Shared Pictures and Shared Video folders.

  • Page 78: Accessing Your My Cloud Device Using Itunes

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide.
  • Page 79 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Streaming Media in iTunes iTunes is enabled by default in the dashboard. See “Enabling iTunes” on page 70 for more information on configuring iTunes. Launch iTunes on your computer. Click WDMyCloud<model#> under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it is listed in the right pane.

  • Page 80: Configuring Settings

    CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the WD My Cloud device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your  WD My Cloud device.
  • Page 81 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page appears. WD MY CLOUD USER MANUAL ...
  • Page 82 CONFIGURING SETTINGS Device Profile In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and cannot include special characters (e.g., @, #, $ etc.).
  • Page 83 CONFIGURING SETTINGS In the Language & Clock section, you can view or modify the following settings Language From the drop-down list, select the language you’d like to display on your WD My Cloud device web pages. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located.
  • Page 84 CONFIGURING SETTINGS Click Configure to change the type of connection you use for your cloud access. On the Cloud Access Connection Options screen, there are three access options:  Auto: Auto uses UPnP (Universal Plug and Play) to attempt to open ports on your router.
  • Page 85 CONFIGURING SETTINGS Energy Saver The Energy Saver fields allow you to reduce the energy required to run your  WD My Cloud device. Use the following information to configure the energy saving options on your WD My Cloud device. View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of...
  • Page 86 CONFIGURING SETTINGS Power Schedule The Power Schedule allows you to schedule shutdowns for your WD My Cloud device. To enable/disable Power Schedule, click the toggle button. Click Configure to customize your power schedule. Use the slider bar next to each day of the week to configure the start and stop times for your device.
  • Page 87 CONFIGURING SETTINGS Services This section of the General screen enables or disables the Recycle service available on your  WD My Cloud device. Clearing your Recycle Bin Use the following steps to clear your device’s Recycle Bin. Automatically Clear Recycle Bin: In the Services >...

  • Page 88: Network

    CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups. WD MY CLOUD USER MANUAL ...
  • Page 89 CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the  WD My Cloud device. The Network Profile section displays the following information: Status The current status of Internet connectivity. MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device.
  • Page 90 CONFIGURING SETTINGS You can review or update the following fields: By default, the network mode is set to DHCP, which means  IPv4 Network Mode the WD My Cloud device automatically gets the IP address and other settings from your network. Select the method of assigning the device’s unique IPv4 address: Static:...
  • Page 91 CONFIGURING SETTINGS Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks. Select the Jumbo Frame for your network from the pull-down menu, then click Save. Note: All devices on your network (e.g., router, computer) must support and be configured for this option in order to maximize performance.
  • Page 92 CONFIGURING SETTINGS WebDAV Service Select this option to enable Web Distributed Authoring and Versioning (WebDAV) service for your network. • To enable/disable WebDAV Service, click the toggle button. Note: In order to connect to the WebDAV service, use the following IP address: http://<server ip address>:8080/Public SNMP Simple Network Management Protocol (SNMP).
  • Page 93 CONFIGURING SETTINGS Network UPS An Uninterruptible Power Supply (UPS) is a device that works off of a battery and keeps devices that are connected to the UPS port running, for at least a short time, if the main power source goes out. When a WD My Cloud device is connected via UPS to the network drive, the drive will automatically shut down when the UPS is drained to a specified percentage.
  • Page 94 CONFIGURING SETTINGS Local Master Browser The Local Master Browser feature allows you to collect and record resource and/or service information across multiple subnets.  To enable/disable the Local Master Browser, click the toggle button. Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block (SMB) protocol you’d like to use for your device.
  • Page 95 CONFIGURING SETTINGS LLTD This enables/disables the Link Layer Topology Discovery (LLTD) protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines.  To enable/disable LLTD, click the toggle button. Remote Server The Remote Server section of the Network screen allows you to enable your ...

  • Page 96: Media

    CONFIGURING SETTINGS Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your WD My Cloud device. 2. On the Port Forwarding Settings screen, click either Select the default service scan or Customize a port forwarding service, and then click Next. ...

  • Page 97: Utilities

    Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. Settings To access the Utilities screen, click the icon and then click Utilities in the left pane.
  • Page 98 System Diagnostics Run system diagnostic tests if you are having problems with your device. You can also view your system logs, and enable extended logging for your diagnostics. Diagnostic Tests There are three types of diagnostic tests:  Quick Test: The quick test checks the hard drives for major performance problems.
  • Page 99 Flash System LED The Flash System LED option flashes the device Power LED. This option is useful when you need to identify a specific device when you have more than one WD My Cloud device.  Click the toggle button to turn on flash system LED. Restore to Default The Restore to Default area allows the Administrator to perform a restore on the ...
  • Page 100 System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. ...
  • Page 101 Scan Disk The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your WD My Cloud device. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu. Click Scan Disk.
  • Page 102 ISO Mounting Mounting an ISO file located on your network shares provides file-level access to the file and folder content of the ISO file to users with access to the network share. Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image.
  • Page 103 Complete the following fields:  Enable Media Serving: To enable Media Serving for the ISO Share, click the toggle button.  FTP Access: To enable FTP Access for the ISO Share, click the toggle button.  WebDAV Access: To enable WebDAV Access for the ISO Share, click the toggle button.

  • Page 104: Notifications

    Notifications The WD My Cloud device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts”...
  • Page 105 Click OK and then check your email for a validation email. Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/text messages by email. On the Navigation bar, click the Settings icon and click Notifications from the left pane.

  • Page 106: Firmware Update

    Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen. Auto Update Auto Update allows you to schedule your WD My Cloud device to conveniently check for available software updates and install them automatically.
  • Page 107 Available Updates You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made. Checking for Updates In the New Firmware field, click Check for Updates. Review the Update Firmware screen and click OK.

  • Page 108: Regulatory Information

    REGULATORY INFORMATION Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 109 REGULATORY INFORMATION CE Compliance for Europe Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN-60950 for Safety. GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779.

  • Page 110: Appendices

    APPENDICES Appendices Appendix A: WD My Cloud Quick User Guide Appendix B: Safe Mode Firmware Update Procedures Appendix C: WD My Cloud Action Icons Appendix D: WD My Cloud Device URLs and Names Appendix E: Creating a User Import File Appendix A: WD My Cloud Quick User Guide This guide is primarily for WD My Cloud users, rather than the administrator.
  • Page 111 APPENDICES The Dashboard Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.
  • Page 112 APPENDICES  Built-in apps to make your device more productive Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. Quick Status Note: Appears for users not the administrator. The Quick Status area displays the total number of FTP, HTTP, P2P downloads performed. Cloud Access Links Note: These links only display for user accounts.
  • Page 113 APPENDICES Web File Viewer The Web File Viewer page provides access to the various files contained the My Cloud device for which you have access. On this screen you can see and manage files on the device. Apps The Apps page provides access to the various apps available for your use on the  WD My Cloud device.

  • Page 114: Appendix B: Safe Mode Firmware Update Procedures

    APPENDICES Appendix B: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode. Note: Before performing these steps, download WD My Cloud firmware from the WD support website (http://support.wd.com and save it to a location to which you can browse from your computer.

  • Page 115: Appendix C: Wd My Cloud Action Icons

    APPENDICES Appendix C: WD My Cloud Action Icons Icon Button Name Actions Select this option to add an app to your  Add App My Cloud device. Add Group Select this option to open the Add a Group dialog and add a group to your device.
  • Page 116 APPENDICES Icon Button Name Actions My Cloud Dashboard Click this icon to open the My Cloud Dashboard. Desktop Icon Read Only Access Provides the user/group account with read only access to the selected share. The user/group member can view the share but can't update it. Read/Write Access Provides a user or group account with read/write access to the selected share.

  • Page 117: Appendix D: Wd My Cloud Device Urls And Names

    WD My Cloud DL2100 http://wdmyclouddl2100 http://wdmyclouddl2100.local WD My Cloud EX4100 http://wdmyclouddl4100 http://wdmycloudex4100.local WD My Cloud DL4100 http://wdmyclouddl4100 http://wdmyclouddl4100.local Renamed Device http://<new device name> http://<new device name>.local Device Name The device name appears in the Mac Finder and Windows Explorer.

  • Page 118: Appendix E: Creating A User Import File

    APPENDICES Appendix E: Creating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works.
  • Page 119 APPENDICES Sample User Import File Joe/password/test/Public:SmartWare:TimeMachineBackup/ Public:SmartWare:TimeMachineBackup/Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/ WD MY CLOUD USER MANUAL ...

  • Page 120: Index

    INDEX Index viewing 65 WD My Cloud Mobile 42 WD Photos Mobile 44 Apps Panel 24 about assigning apps 65 a group to a user 32 backups 47 quotas to a group 35 cameral backups 55 quotas to users 32 disk status 60 share access to groups 35 DLNA 72...
  • Page 121 INDEX connecting iTunes 70 a USB drive 47 disk scanning 95 a Virtualized Volume to a target 64 Disk Status WD My Cloud device 10 about 60 contacting WD Technical Support ii dismissing a system alert 26 creating distributed file system settings 88 a USB backup 48 DLNA a Virtualized Volume 63...
  • Page 122 INDEX Active Directory settings 88 about 51 cloud access 77 creating 51 distributed file system settings 88 deleting 52 Energy Saver 79 initiating 52 language and clock settings 76 modifying 52 Local Master Browser 88 viewing 52 Mac.backup option 80 internet requirements 4 Network Profile settings 83 IPv4 Network Mode 84...
  • Page 123 INDEX logging off of your device 27 Network Profile settings 83 Network Services IPv4 Network Mode 84 IPv6 Network Mode 84 creating an alias for shared drive 14 Network Services settings 83 managing Network settings 82 alerts 25 Network UPS 87 apps 65 NFS Service 85 USB backups 47...
  • Page 124 INDEX assigning user 33 accessing locally 39 assigning users to 32 assigning group access 35 user 32 creating new 38 deleting 39 editing 38 RAID mode 58 making them private 39 RAID Storage viewing a list of 37 about 57 viewing content 13 types 57 Shutting down the Device 94...
  • Page 125 INDEX managing 47 users 29 USB drive Virtualized Volume connecting 47 connecting to a target 64 User creating 63 settings 29 modifying 64 viewing list of 29 Volume Virtualization user about 63 adding a single 30 adding multiple 30 Warning assigning quotas 33 changing RAID mode 58 quotas 32...
  • Page 126 INDEX Windows mapping a public folder 14 Windows Services 87 workgroups 87 WD MY CLOUD USER MANUAL...
  • Page 127 Western Digital, WD, the WD logo, My Book, My Cloud, My Passport, WD Red and WD TV are registered trademarks of Western Digital Technologies, Inc. in the U.S. and other countries, and WD My Cloud, WD Quick View, WD SmartWare, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc.

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