How to configure to work with pbxware 6.5.1 (11 pages)
Summary of Contents for Alcatel-Lucent M7
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M7/M5/M3 Desk phone User manual 8AL90382ENAA ed03...
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Introduction Introduction Thank you for choosing an Alcatel-Lucent phone. This document describes the services offered by the M3, M5 and M7 Desk phones connected to a SIP server. M7 Desk phone M5 Desk phone M3 Desk phone The phones described in this document are supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
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Web Management Desk sharing Teleworking (OpenVPN) *To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. The labels and icons presented in this document are not contractually binding and may be modified without prior warning.
Getting started 1 Getting started 1.1 Unboxing Desk phone Handset 2-degree adjustable foot Handset cord Ethernet cable Safety and regulatory instructions 1.2 Install your desk phone 1.2.1 Install the foot Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot.
Getting started 1.2.2 Connect the device Please read safety instructions first. Connect the handset (4) if it is not connected (your phone is usually provided with the handset connected). If your desk phone is correctly configured, you can connect it to the network (2). If your desk phone is not powered by PoE (Power over Ethernet), you have to plug the power adapter to the USB-C connector (1) and connect it to the AC power supply.
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Getting started If the homepage displays an SIP account (line key), select the SIP account to use in order to make the call. The default SIP account is marked by a green point. Forward is activated for this account. Do not Disturb is activated for this account. The call log lists all incoming and outgoing calls for all SIP accounts.
This phone is part of the IP phone range. With its colour display associated to 12 dedicated functions keys, and an intuitive navigation key, the M7 Desk phone delivers excellent user experience and optimum conversation convenience with outstanding voice quality in either hands-free mode or when using the comfort handset.
Getting to know your telephone Permanent feature keys: quick access to 2-degree adjustable foot (55°,40°). the phone's main features. Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls). Blue steady: ongoing call. ® 2.1.1 Bluetooth Smart Ready Your phone is 'Bluetooth ®...
Getting to know your telephone 2.8 inch colour display. Navigation. 28 programmed keys: SIP account, speed • Super wideband dial, functions. Use navigation keys to loudspeaker for optimized navigate through pages of sound. programmable keys. Microphone. • Softkeys: menus and actions available depending on the selected page.
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Getting to know your telephone 2.8 inch monochrome display. Navigation. 20 programmed keys: SIP account, speed dial, • Super wideband functions. Use navigation keys to navigate loudspeaker for through pages of programmable keys. optimized sound. Microphone. • Softkeys: menus and actions available depending on the selected page.
Getting to know your telephone 2.4 Main screen Your phone can support up to 4 SIP accounts. The main screen, composed of 8 pages, displays all programmed keys which can be a line key for a registered SIP account, a speed dial or other functions. Menu to access features and configure the phone or manage calls.
Getting to know your telephone 2.5 Call management screen Softkeys: actions available depending on the call status. Press the softkey under the label to select the corresponding feature. SIP account in conversation. Incoming call and conversation presentation screen. 2.6 Navigation keys OK key: Use this key to validate your choices and options while programming or configuring (short press)
Getting to know your telephone 2.7 Permanent features keys Take the call key. • Redialling the last number dialed (long press). • List of last numbers dialed (short press). • Placing a call on hold. • Recover the call on hold. •...
Getting to know your telephone 2.8 Programmed key icons This table lists icons displayed on the screen when you programme a key. To programme a key, see chapter: Programmable keys. The following icons are listed when the phone is in an idle state and can be changed depending on the status of the phone or the contact’s phone.
Getting to know your telephone 2.9 Status icons / Call icons Icons providing information about certain specific configurations on the phone or about the call status. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depends on their priority.
Getting to know your telephone SIP account (idle state). A grayed or crossed icon means that the SIP account is not registered (Please contact your administrator). Line keys. Incoming call icon. Call in progress icon. Call on hold icon. 2.10 Alpha-numeric keyboard Your phone is equipped with alphanumeric keyboard.
Connect an add-on module. Connect a Wi-Fi dongle*. • Connect a PC to use the desk phone as an audio hub. • *To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. 20/91 8AL90382ENAA ed03...
Using your telephone 3 Using your telephone 3.1 Information about the phone The main page can display all SIP accounts used on the phone and other programmed keys. For each SIP account used on the phone, we recommend creating a programmed key to obtain information about account status.
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Using your telephone Press the loudspeaker/hands-free key. If the homepage displays an SIP account (line key), select the SIP account to use in order to make the call. This key has to be programmed in the homepage. You can unhook the handset or the headset to make a call with the handset or the headset otherwise you make a call in hands-free mode.
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Using your telephone When you are in hands-free mode, you can take the call at any time on the handset by unhooking it. If your headset has no Off-hook/On-hook key, use the phone keys and switch on the audio on the headset ( To make an external call, dial the outside line access code before dialling your contact number.
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Using your telephone The format of the entered IP address must be x.x.x.x or x*x*x*x where x is a decimal value between 0 and 255. This feature is useful when you have no connection to a communication server (no registration, network problems, etc.). Not all the features are available should this occur and the phone's status should be displayed on the screen.
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Using your telephone In idle state or from the dialer: Select this softkey to open call logs from the homepage or the dialer. History Press the OK key to start the call. Make the call with the active device: handset if unhooked, headset if connected, otherwise in hands-free mode.
Using your telephone Press the call key to start the call. Make the call with the active device: Call handset if unhooked, headset if connected, otherwise in hands-free mode. If defined in the phone settings, you can use these keys to initiate the # or * Menu →...
Using your telephone 3.4 Switching between audio modes During the conversation, you can switch between different audio modes (handset, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is displayed. This feature depends on connected devices. The key is lit when the loudspeaker or hands-free mode is selected.
Using your telephone 3.5 Redialling 3.5.1 Call back the last number dialed long press: redialling the last number dialed. 3.5.2 Call back one of the last numbers dialed Short press: list of last numbers dialed. Select one of the last numbers dialed. Use one of the following: Press the 'take the call' key.
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Use the up-down navigation keys to edit a field. 3.6.2 Contacts management Your phone lets you manage contacts in your local directory. With the M7 Desk phone, you can External Directory import contacts from your mobile phone to a specific directory ( The directory is accessible from the homepage dynamic key or from the menu.
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(defined in the contact card of the contact). Open the external directory. The external directory is only available on the M7 Desk phone. External Directory Your external directory lists all contacts imported from your mobile phone via Bluetooth ®...
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Using your telephone Select the contact to call. First method More Access more features. Call Start the call. Second method Start the call. If there are several numbers for the same contact, select the desired number. Select the desired number. Start the call.
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Using your telephone Other method: • Add a contact from the history. For external numbers, we recommend you use canonical address formats comprising '+', followed by the country code (e.g. '33') then the number without the first digit. For example, for 0390670000, enter the number +3390670000.
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3.6.11 Import contacts from your mobile phone via Bluetooth ® (M7) To import a contact from your mobile phone you have to pair it to your desk phone. Before performing the pairing operation, the device must be in detectable mode. Consult the user documentation of your Bluetooth ®...
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Consult the user manual of your mobile phone. External Directory The contacts are automatically imported into the directory: Contacts are kept until another mobile is connected to the M7 or if you delete all imported contacts manually. If necessary, you can manually synchronize contacts: The phone is in idle state.
Using your telephone 3.7 Manage the call log (History) The call log can be consulted and managed when the phone is in the idle state. The main part of the screen is used to display the call log. The call log (history) is accessible from the homepage dynamic key or from the menu. Use one of the following: History If configured, use the dynamic key from the home page to access to the...
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Using your telephone Open information about the contact: name, number, time, relevant SIP or Detail account, duration. Delete all Delete the entire log associated with the selected contact. Note that no confirmation is requested. Missed Display missed calls only. AddClist Add the contact in your local directory.
Using your telephone Select the contact to delete. Delete Delete the selected entry. Note that no confirmation is requested. 3.7.5 Clear the call log History Select this softkey to open call logs from the homepage or the dialer. Access more features. More Delete all Confirm the deletion.
Using your telephone 3.8.2 Make call using speed dial Select the key associated with the contact to call. 3.9 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. Enter DTMF code.
Using your telephone 3.11 Auto answer In the auto answer mode, calls are automatically answered. Activate the auto answer: The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Features Features. Use up-down and 'ok' navigation keys to select: Auto Auto answer Use up-down and 'ok' navigation keys to select:...
Using your telephone Select the SIP account. All incoming calls to this SIP account will be auto answer. Allow: • enable/disable intercom call. Mute: enable/disable mute. • Switch Tone: enable/disable tone. • Barge: enable/disable barge. • Save the setting. Save 3.14 Change PIN code The PIN code is requested to unlock the phone.
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Using your telephone Phone Lock Phone Lock. Use up-down and 'ok' navigation keys to select: Lock Enable Enable the option: Switch To end the settings. Phone Lock To lock/unlock your desk phone, you have to create a programmed key: Label: enter the label of the key, displayed on the home page.
Using your telephone 3.16 During conversation Actions available during conversation: End the call. Hold Placing a call on hold. Transfer Transfer a call. Retrieve Retrieve a call (on hold, parked). Make a second call when the first is on hold. Swap Switching between calls.
Using your telephone Select the 'Redial' function. 3.18 Answering a second call during a conversation During a conversation, another person is trying to call you. You are alerted with 3 beeps. The identity of the caller is displayed as long as the call is presented on your phone.
Using your telephone 3.20 Placing a call on hold (hold) During a conversation, you wish to place the call on hold and recover it later, on the same telephone. Place the call on hold: Use one of the following: Press the hold key. Hold Hold Press the softkey under the following label:...
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Using your telephone are connected. 3.22.2 To transfer your call to another number During a conversation. Use one of the following: Press the transfer key the first call is on hold. Transfer Press the softkey under the following label: the first call is Transfer on hold.
Using your telephone B transf Before your contact answers the call, select the two callers B transf are connected. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). 3.23 Three-way conference During a conversation, a second call is on hold. Use one of the following: Press the conference key you are in conference mode.
Using your telephone 3.24 Talk simultaneously to more than 2 contacts (Maximum to five-way local conference) You are in three-way conference call. Use one of the following: Press the hold key. Hold Hold. Press the softkey under the following label: Call a new participant by using the dial a number or dial by name ->...
Using your telephone Select the SIP account whose phone number will be hidden Anonymous. Enable the option: Switch Validate your choice. Save To end the settings. Your identity will be hidden. 3.26 Reject anonymous calls The phone is in idle state. Menu Press the Menu soft key to access the Main Menu.
Using your telephone Enable the option: Switch Validate your choice. Save To end the settings. To deactivate the Do not disturb feature, follow the same procedure. To have a direct access to this feature, programme a key on the home page (see chapter: Programmable keys).
Using your telephone To end the settings. To have a direct access to this feature, programme a key on the home page (see chapter: Programmable keys). We recommend using programmed key on the home page to find the status of the phone easily.
Using your telephone Press the messaging key. Number of messages received is displayed. X new voice Use up-down and 'ok' navigation keys to access voicemail. message(s) The number of new messages is displayed for each registered account. Select the relevant account. Call your voicemail.
Do more with your desk phone 4 Do more with your desk phone Your desk phone is designed to evolve with its environment. It can do more than just establish communication between people or keep in touch with your contacts, your enterprise. This chapter describes some use-cases with your phone.
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Do more with your desk phone performance). • We recommend using the latest version of audio applications or web browser. 4.1.1.2 Connect your computer to your desk phone You can use a USB-A or USB-C connectors of the desk phone to connect the PC. A stand-alone USB cable is not provided with your set.
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Do more with your desk phone • In the 'Playback' tab: Select your desk phone as the default device. In the 'Recording’ tab: select your desk • phone as the default device, if you are using the hands-free mode of your desk phone with communication applications such as Rainbow, OpenTouch Conversation for PC.
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Do more with your desk phone 4.1.1.3.2 Mac OS 10.9 and above Open System Preferences -> Sound. • Select your desk phone in output and input tabs: • 4.1.2 Using your phone as an audio hub When audio starts playing on the PC, it will also be played on the phone. The audio hub programmable key lets you control the playback: The audio is playing on the phone.
Do more with your desk phone 4.2 Configure your phone for remote working Your IP phone is compatible with remote working (VPN) via a secure connection (encrypted). A Virtual Private Network (VPN) is a technology that allows a device to create a tunneling connection to a server and becomes part of the enterprise’s network (VPN server’s network) VPN tunnels are secured with OpenVPN protocol with TLS authentication, credentials and certificates.
(VPN). You have to plug a Wi-Fi dongle into the USB-A connector of your phone: To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. The dongle can use 2.4Ghz and 5Ghz bands, but we recommend using a 5Ghz Wi-Fi network to ensure the best voice quality.
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Do more with your desk phone : this icon indicates SSIDs already saved in the phone. Display all information about the corresponding wireless network, Detail such as the SSID, encryption mode, channel, signal strength. Connect the phone to the selected wireless network. Connect If the wireless network is not already saved, enter the network security key (passphrase) if requested.
Do more with your desk phone 4.3.2.2 Add a new wireless network Open the Wi-Fi manager. Depending on the Wi-Fi network, enter the SSID, security mode, encryption mode and password of the wireless network. Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.
4.5 Third-Party Call Control (3PCC) with Rainbow application This feature depends on the system configuration. If necessary, contact your administrator. Your phone is compatible with third-party call control to manage calls (basic features) from your computer via the Alcatel-Lucent Rainbow application: Make and answer calls. •...
Programming your telephone 5 Programming your telephone 5.1 Adjusting the audio functions These features can be configured via the Web Management. 5.1.1 Select the melody The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Basic Setting Basic Setting Use up-down and 'ok' navigation keys to select:...
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Programming your telephone Ringing Ringing. Use up-down and 'ok' navigation keys to select: Ringing mode Ring mode Use up-down and 'ok' navigation keys to select: Normal ringing • A normal ring signals an incoming call. Progressive ringing Switch • A progressive ring signals an incoming call. Silent mode.
Programming your telephone 5.2 Selecting language The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Basic Setting Basic Setting Use up-down and 'ok' navigation keys to select: Language Language. Use up-down and 'ok' navigation keys to select: Select the language of your choice.
Programming your telephone 5.4 Enable screensaver and define the delay The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Basic Setting Basic Setting Use up-down and 'ok' navigation keys to select: Display Display.
Programming your telephone 5.6 Programmable keys Depending on the phone, you can programme between 15 and 27 keys. You can connect an add-on module to have more programmed keys (sold separately). 5.6.1 Create a programmable key Long press on a programmed key. Define the type of programmable key.
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Programming your telephone Label: enter the label of the key, displayed on the home page. Conference: conference call function. • Label: enter the label of the key, displayed on the home page. ReCall: redial the last incoming number. • Label: enter the label of the key, displayed on the home page.
Programming your telephone XML Browser: • display an XML page. Label: enter the label of the key, displayed on the home page. Value: enter the URL of the XML page. Phone Lock: lock/unlock the phone. • Label: enter the label of the key, displayed on the home page. These keys can be also configured by the administrator via Web Management or via the configuration file.
Validate your choice. Save To end the settings. 5.11 Manage Bluetooth ® device (M7) ® This feature is only available with compatible Bluetooth desk phone. Otherwise the ® corresponding menu is not displayed or is inactive. You can pair one Bluetooth...
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Programming your telephone as headphones, with your desk phone. 5.11.1 Installing a Bluetooth ® device Before performing the pairing operation, the device must be in detectable mode. Consult the user documentation of your Bluetooth ® device. The phone is in idle state. Menu Press the Menu soft key to access the Main Menu.
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Programming your telephone Menu Press the Menu soft key to access the Main Menu. Basic Setting Basic Setting Use up-down and 'ok' navigation keys to select: Bluetooth Bluetooth Use up-down and 'ok' navigation keys to select: Paired Bluetooth Use up-down and 'ok' navigation keys to select: Paired Bluetooth Device.
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Programming your telephone More → Delete all Remove all devices. Note that no confirmation is requested. 5.11.5 Edit the name of your desk phone The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Basic Setting Basic Setting Use up-down and 'ok' navigation keys to select:...
Contacting your administrator (technical support) 6 Contacting your administrator (technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. 6.1 Technical code / Date code The codes are located under the backshell of the phone.
Contacting your administrator (technical support) 6.3 Access to administrator configuration 6.3.1 Administrator settings menu The phone is in idle state. Menu Press the Menu soft key to access the Main Menu. Advanced Setting Advanced Setting Use up-down and 'ok' navigation keys to select: <Abc><123>...
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Contacting your administrator (technical support) The administrator can define the 4 softkeys displayed on the homepage. All configuration parameters of the desk phone can be managed from the Web Management. • Audio (Ringing, Tone, hearing aids…) • Backlight, Screensaver, automatic lock. Date format, time format.
7.1 List of accessories 7.1.1 USB headset You can use a USB headset to handle calls on the Desk phone M3 / M5 / M7. To know the supported headsets, please refer to the Alcatel-Lucent Enterprise website or contact your administrator.
Accessories 7.2 Add-on module Phone capabilities can be extended with Add-ons: The EM200 add-on offers maximum to 60 additional keys with LED, colour screen. • The EM20 add-on offers 20 additional keys with LED and paper label. • EM200 EM20 LCD screen.
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• Connect a Wi-Fi dongle*. • *To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact your administrator. 7.2.1 install the add-on to the desk phone 1- Insert the add-on USB-A connector into the USB-A socket of the desk phone.
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Accessories Your desk phone is powered via an external power adapter: You can connect to one EM20 without an external power adapter. • You can connect to one EM200 without an external power adapter. • You can connect to two or three EM20. The first EM20 which is connected to desk •...
Accessories 7.3 Konftel EGO The Konftel EGO is a compact and portable conference module. It provides OmniSound ® audio technology for very high-quality HD audio conversations. In addition, the Konftel EGO comes with a 1000m Ah Li-ion battery for up to 12 hours of meetings and calls. The Konftel EGO can be connected to your desk phone, mobile phone, tablet and computer.
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Accessories 7.3.3 LED description Steady yellow: the device is switched on. • ® Blue steady: connected through Bluetooth • Green steady: microphone is enabled/call in progress (Bluetooth ® • ® • Flashing green: incoming call (Bluetooth ® • Flashing blue: pairing or connecting in progress (Bluetooth Red steady: microphone switched off during calls (mute).
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Accessories 7.3.7 Connect the device to the desk phone using the USB cable Connect the device to the USB type A connector of the desk phone using the provided USB • cable. The Konftel EGO automatically starts. The following icon is displayed on the screen of the device: •...
Accessories 7.3.9 Using the Konftel EGO The Konftel EGO is used as an external hands-free device. • When you receive a call, the device is ringing and an icon is displayed on the screen: . The leds are flashing green. Answer the call.
Accessories 7.5 Developer and Solution Partner Programme (DSPP) The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel- Lucent Enterprise’s platforms It certifies proper inter-working with partner applications or devices.
Technical specifications 8 Technical specifications Width 207 mm (8, 2 in) 207 mm (8, 2 in) 207 mm (8,15 in) Height 183 mm (7,2 in) 183 mm (7,2 in) 183 mm (7,2 in) Weight 810 g (1,79 lbs) 800 g (1,77 lbs) 806 g (1,78 lbs) 2-degree adjustable foot 40°...
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Technical specifications Konftel EGO Maximum distance between the phone set and the device 145 mm (5,7in) Width 135 mm (5,31in) Depth on a table 32 mm (1,26in) Height 230 g (0,51 lb.) Weight Adjustable foot stand range Licorice black Colour Battery: 1000 mAh Li-ion Power consumption...
EM200/EM20 Expansion Module: this product is intended to be powered either via the USB-A • port from the M3/M5/M7 Desk phone, or via the USB-C DC-IN by a Certified Direct Plug-In Power Unit approved as an 'LPS' (Limited Power Source) in accordance with IEC/EN/UL/CSA 62368-1 and rated 5V DC, minimum 2A.
Guarantee and clauses cables must all be completely indoors. The M7 Desk phone offers a Bluetooth® radio interface for Bluetooth® devices with a • frequency range of 2402-2480 MHz, radiated power 5 mW. 10.2 Regulatory Statements EUROPE This equipment complies with the essential requirements of following directives: 2014/53/EU (RED), 2014/30/EU (EMC), 2014/35/EU (LVD), 2009/125/EC (ErP), 2011/65/EU (RoHS), 2015/863 (EU).
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Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under licence by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright.
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