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Troubleshooting Guide
TG0103 ed.01
Alcatel-Lucent Enterprise Myriad Deskphones
This document provides the FAQs for ALE Myriad Deskphones with Teams SIP Gateway.
Revision History
Edition 1: August 2, 2024
Legal notice:
www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other
trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other
trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither
ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
© Copyright 2024 ALE International, ALE USA Inc. All rights reserved in all countries.
Troubleshooting Guide for
with Teams SIP Gateway
Creation of the document
ALE Myriad series Deskphone
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Related Manuals for Alcatel-Lucent Myriad Series
Summary of Contents for Alcatel-Lucent Myriad Series
- Page 1 Creation of the document Legal notice: www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
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Page 2: Reference Documents
SIP Gateway and Compatible devices Configure SIP Gateway How to Configure SIP Gateway SIP Gateway configure steps on Teams side ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. -
Page 3: Table Of Contents
15 Login failed with a notification “User does not have a phone number assigned. Please check with your administrator” in the pairing step ..................22 16 How to contact Teams support team if the issue is a server-side problem ........23 ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 4: How To Verify That Sip Gateway Is Available For My Organization
2. At the left, select Teams devices and see if the SIP devices tab is visible. If it is, the SIP Gateway service is enabled for your organization. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 5: How To Enable Sip Gateway For The Users In Your Organization By Using Teams Admin Center
4. Select Manage policies, select a policy, and then select Edit. 5. Turn on the setting for SIP devices can be used for calls, and then select Save. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 6: What Is The Provision Server Url For Teams Sip Gateway
For each SIP device, set one of the following SIP Gateway provisioning server URLs: • EMEA: http://emea.ipp.sdg.teams.microsoft.com • Americas: http://noam.ipp.sdg.teams.microsoft.com • APAC: http://apac.ipp.sdg.teams.microsoft.com ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. page 6/24... -
Page 7: Which Ale Models And Firmware Are Compatible With Teams Sip Gateway
ALE M3 ALE M5 2.14.03.000.2345 and above ALE M7 ALE M8 2.14.05.000.2352 and above ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. page 7/24... -
Page 8: How To Manually Provision A Myriad Phone To Teams Sip Gateway
5 How to manually provision a Myriad phone to Teams SIP Gateway 1. Connect to get the username and password for an account which is available in Teams SIP Gateway, e.g.: Username: E01@example.microsoft.com Password: B*********** 2. Login to phone web UI by entering the IP address of the phone in the web browser like: https://192.168.1.1 default username is “admin”... - Page 9 6. Go to https://aka.ms/siplogin on your PC. 7. Login MS teams account: E01@example.microsoft.com, enter the pair code. 8. The Myriad set will now show set is connected. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©...
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Page 10: How To Zero-Touch Provision A Myriad Phone To Teams Sip Gateway
4. Power on the new phone or factory reset the used Myriad phone. 5. After the Myriad set reboots, select the Sign In button from the display. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... - Page 11 6. Then you will be prompted with sign in Pair code. 7. Go to https://aka.ms/siploginppe on your PC. 8. Login MS teams account: E01@example.microsoft.com , enter the pair code. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©...
- Page 12 9. The Myriad set will now show set is connected. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. page 12/24...
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Page 13: What Features Can Support On Teams Sip Gateway
SIP device. Guest users from another organization can be added to a Teams meeting by a participant who dials out to a guest user's number to include that guest. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... - Page 14 SIP Gateway doesn't publish presence for devices hence presence based support routing is not supported. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc.
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Page 15: Does Teams Sip Gateway Require Any Special Certificate
Teams SIP Gateway provision their root CA on the phone for the phone to identify Teams server as part of the provisioning process, no other certificate required. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 16: Is There Any Api Supported For Teams Gateway
9 Is there any API supported for Teams Gateway Currently, Teams side doesn’t offer any external facing API. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. -
Page 17: Does Teams Gateway Support Access To The Azure Corporate Directory From The Phone For User Lookups
Directory from the phone for user lookups No, Azure Corporate Directory doesn’t support LDAP, which is the common interface that is used by SIP Phones. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 18: Does Teams Gateway Support User's Telephone Presence Spread Over The Teams Ecosystem (Phone Line Busy = Red Color In User Presence)
No, SIP device can’t monitor other contacts, mainly because of UI limitation of “compatible” phones. SIP GW publish “in call” and “DND – ON/OFF” and customer may fetch its own state via soft button. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 19: Does Teams Gateway Support Call By Name From The Phone (This Is Related To The Corporate Directory Bullet Above)
Currently no, but Teams side plan to support it via BOT. User will dial feature code and provide input about requested name plus optional attributes, such as title and Org and BOT will transfer caller to resolved address. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 20: What Is The Difference For Certification Of "Teams Phone" And "Teams Gateway Sip Phone
Note, Teams Phone doesn’t support SIP but rather Teams proprietary protocols. Teams Phones run as a native Teams client App in Teams infrastructure/backend; While SIP Phone is integrated with Teams infrastructure via SIP GW cloud service. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 21: Is There Any License Difference When Using "Teams Phone" And "Teams Gateway Sip Phone
14 Is there any license difference when using “Teams Phone” and “Teams Gateway SIP Phone” ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. page 21/24... -
Page 22: Login Failed With A Notification "User Does Not Have A Phone Number Assigned. Please Check With Your Administrator" In The Pairing Step
2. Select an account, click to enter and then goes to “Account -> General information”, click “Edit”. 3. Add the phone number to the “Assigned phone number”, click save to finish, this phone number is got from your Teams administrator. ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 ©... -
Page 23: How To Contact Teams Support Team If The Issue Is A Server-Side Problem
16 How to contact Teams support team if the issue is a server-side problem Please find guidance here - Open Support requests | Microsoft Learn ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc. -
Page 24: End Of Document
You have read through the self-service information on commonly asked support questions and known issues and workarounds available in the Technical Knowledge Center. - END OF DOCUMENT - ALE Myriad series Deskphone Troubleshooting Guide for ALE Myriad Deskphones with Teams SIP Gateway TG0103 ed01 © Copyright 2024 ALE International, ALE USA Inc.
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