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Axis Q21 Series User Manual

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AXIS Q21 Thermal Camera Series
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Summary of Contents for Axis Q21 Series

  • Page 1 AXIS Q21 Thermal Camera Series AXIS Q2111-E Thermal Camera AXIS Q2112-E Thermal Camera User manual...

  • Page 2: Table Of Contents

    Check the current AXIS OS version ........

  • Page 3: Solution Overview

    To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender at axis.com/products/axis-perimeter-defender...
  • Page 4 AXIS Q21 Thermal Camera Series Solution overview • To let possible intruders know that your perimeter is protected, use a flashing beacon (3). See Deter intruders with a flashing beacon on page 11 . • To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with...

  • Page 5: Installation

    AXIS Q21 Thermal Camera Series Installation Installation To watch this video, go to the web version of this document. help.axis.com/?&piaId=78340&section=solution-overview Installation video for the device. Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.

  • Page 6: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 7: Secure Passwords

    Verify that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: 1. Reset to factory default settings. See Reset to factory default settings on page 60.

  • Page 8: Configure Your Device

    AXIS Q21 Thermal Camera Series Configure your device Configure your device This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed. Basic settings Set the power line frequency 1.

  • Page 9: View And Record Video

    AXIS Q21 Thermal Camera Series Configure your device 1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°. 2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.
  • Page 10 AXIS Q21 Thermal Camera Series Configure your device Reduce bandwidth and storage Important Reducing the bandwidth can lead to loss of detail in the image. 1. Go to Video > Stream. 2. Click in the live view. 3. Select Video format AV1 if your device supports it. Otherwise select H.264.

  • Page 11: Set Up Rules For Events

    With signed video, you can make sure that no one has tampered with the video recorded by the camera. 1. Go to Video > Stream > General and turn on Signed video. 2. Use AXIS Camera Station (5.46 or later) or another compatible video management software to record video. For instructions, see the AXIS Camera Station user manual.
  • Page 12 Use a network horn speaker to warn and deter possible intruders. This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal camera detects an intrusion. In this example, the horn speaker can only be activated outside office hours, between 18.00 and 08.00 Monday-Friday.
  • Page 13 Activate a strobe siren through virtual input when a camera detects motion Use an Axis strobe siren to let possible intruders know that your perimeter is protected. This example explains how to activate a profile in the strobe siren whenever AXIS Motion Guard detects motion. Before you start: •...
  • Page 14 AXIS Q21 Thermal Camera Series Configure your device 3. Click Test to make sure all data is valid. 4. Click Save. 5. Add a second recipient with the following information: Name: Deactivate virtual port Type: HTTP URL: http://<IPaddress>/axis-cgi/virtualinput/deactivate.cgi Replace <IPaddress> with the address of the strobe siren.
  • Page 15 AXIS Q21 Thermal Camera Series Configure your device Profile: select the newly created profile 3. Click Save. Detect tampering with input signal This example explains how to send an email when the input signal is cut or short-circuited. For more information about the I/O connector, see page 53.

  • Page 16: Audio

    AXIS Q21 Thermal Camera Series Configure your device Create a rule: 8. Go to System > Events > Rules and add a rule. 9. Type a name for the rule. 10. In the list of conditions, select Casing open. 11. In the list of actions, select Send notification to email.
  • Page 17 AXIS Q21 Thermal Camera Series Configure your device 3. Go to Audio > Device settings and turn on the correct input source. 4. If you make any changes to the input source, click Apply changes. Edit the stream profile that is used for the recording: 5.

  • Page 18: The Web Interface

    Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.

  • Page 19: Video

    AXIS Q21 Thermal Camera Series The web interface Ongoing recordings Shows ongoing recordings and their designated storage space. Recordings: View ongoing and filtered recordings and their source. For more information, see Recordings on page 26 Shows the storage space where the recording is saved.

  • Page 20: Installation

    AXIS Q21 Thermal Camera Series The web interface • Level grid: Click to show the level grid. The grid helps you decide if the image is horizontally aligned. Click to hide it. • Pixel counter: Click to show the pixel counter. Drag and resize the box to contain your area of interest. You can also define the pixel size of the box in the Width and Height fields.
  • Page 21 AXIS Q21 Thermal Camera Series The web interface Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the sharpness, it may increase the bitrate and the amount of storage space needed as well.
  • Page 22 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects.
  • Page 23 AXIS Q21 Thermal Camera Series The web interface • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
  • Page 24 Label: Enter the text label for the x axis. Time window: Enter how long time the data is visualized. Time unit: Enter a time unit for the x axis. Y axis Label: Enter the text label for the y axis.

  • Page 25: Analytics

    AXIS Q21 Thermal Camera Series The web interface Privacy masks : Click to create a new privacy mask.Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently. Mask x: Click to rename, disable, or permanently delete the mask.

  • Page 26: Audio Enhancement

    Show recordings based on storage type. Apps Add app: Install a new app.Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps.Allow unsigned apps : Turn on to allow installation of unsigned apps.Allow root-privileged apps : Turn on to allow apps with root privileges full access to the device.

  • Page 27: System

    AXIS Q21 Thermal Camera Series The web interface • Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has internet access. You need a license code to activate the license.
  • Page 28 AXIS Q21 Thermal Camera Series The web interface Network IPv4 Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks.IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 29 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 30 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 31 Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).To allow the device to access a network protected through certificates, you must install a signed client certificate on the device.Authentication method: Select an EAP type used for...
  • Page 32 To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 33 AXIS Q21 Thermal Camera Series The web interface Add SSH account: Click to add a new SSH account. • Restrict root access: Turn on to restrict functionality that requires root access. • Enable SSH: Turn on to use SSH service.
  • Page 34 AXIS Q21 Thermal Camera Series The web interface selection. Add a condition: Click to add an additional condition. Action: Select an action from the list and enter its required information. For information about specific actions, see Get started with rules for events.
  • Page 35 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 36 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).Set up the device as an MQTT client.
  • Page 37 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.

  • Page 38: Stream Profiles

    AXIS Q21 Thermal Camera Series The web interface the amount of old recordings, or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period passes. Tools • Test connection: Test the connection to the network share.
  • Page 39 When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. Add accounts: Click to add a new ONVIF account.Account: Enter a unique account name.New password: Enter a password for the account.
  • Page 40 AXIS Q21 Thermal Camera Series The web interface Audio decoder : Select the audio decoding format for your configuration. • Select configuration: Select a user-defined configuration from the list and adjust the settings. The configurations in the drop-down list act as identifiers/names of the configuration.

  • Page 41: Edge To Edge

    Pairing Pairing allows you to use a compatible Axis device as if it were part of the main device. Audio pairing allows you to pair with network speaker or microphone. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

  • Page 42: Plain Config

    Port: Edit the port number to use a different port.Severity: Select which messages to send when triggered.CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. Maintenance Maintenance Restart: Restart the device.

  • Page 43: Troubleshoot

    AXIS OS upgrade: Upgrade to a new AXIS OS version. New releases can contain improved functionality, bug fixes, and completely new features. We recommend you to always use the latest AXIS OS release. To download the latest release, go to axis.com/support.

  • Page 44: Learn More

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 45 AXIS Q21 Thermal Camera Series Learn more How do Image, Stream, and Stream profile settings relate to each other? The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

  • Page 46: Applications

    Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.
  • Page 47 AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary. The term sterile zone refers to an area where people are not supposed to be.

  • Page 48: Cybersecurity

    AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You can then configure the system to send alarms to the Video Management Software (C).
  • Page 49 This ensures no data stored in the file system can be extracted or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted and used by the Axis device.

  • Page 50: Specifications

    AXIS Q21 Thermal Camera Series Specifications Specifications Product overview Intrusion alarm magnet Safety wire Power connector RS485/422 connector I/O connector Cable gasket M20 (2x) Optical unit* Front window Weathershield *The optical unit’s appearance can vary depending on your chosen lens alternative.

  • Page 51: Led Indicators

    AXIS Q21 Thermal Camera Series Specifications 10 Cable cover 11 Network connector (PoE) 12 microSD card slot 13 Audio out 14 Audio in 15 Intrusion alarm sensor 16 Status LED 17 Control button LED indicators Note • The Status LED can be configured to flash while an event is active.

  • Page 52: Sd Card Slot

    Don’t remove the SD card while the product is running. This device supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 53 AXIS Q21 Thermal Camera Series Specifications 1 Tip 2 Ring 3 Sleeve Electret power if selected Ground Unbalanced microphone (with or without electret power) or line-in Digital signal Ring power if selected Ground Audio output 1 Tip 2 Ring 3 Sleeve...

  • Page 54: Power Connector

    AXIS Q21 Thermal Camera Series Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Configurable I/O Configurable I/O Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

  • Page 55: Ptz Drivers

    To use the camera with an AXIS T99 Positioning Unit, connect it to RS485A and RS485B (RX/TX). PTZ drivers APTP This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support.
  • Page 56 AXIS Q21 Thermal Camera Series Specifications Pelco This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support.
  • Page 57 BackLight OSDMenu Visca This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit. Important Check what serial communication your Axis product and the PTZ unit will support. Supported models with RS422 4-wire interface: •...
  • Page 58 AXIS Q21 Thermal Camera Series Specifications DEFAULT supported capabilities in this PTZ driver: Note Different PTZ units may have other capabilities (both less and more). Movement Absolute Relative Continuous Tilt Zoom Focus Iris AutoIris AutoFocus IrCutFilter BackLight OSDMenu...

  • Page 59: Clean Your Device

    AXIS Q21 Thermal Camera Series Clean your device Clean your device You can clean your device with lukewarm water and mild, nonabrasive soap. NOTICE TICE TICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.

  • Page 60: Troubleshooting

    Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 61: Technical Issues, Clues, And Solutions

    Note When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/support/device-software.

  • Page 62: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).If required, a static IP address can be assigned manually.

  • Page 63: Contact Support

    • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. • Using palettes affects the product’s CPU load which in turn affects the frame rate.
  • Page 64 User manual Ver. M3.2 AXIS Q21 Thermal Camera Series Date: February 2025 © Axis Communications AB, 2024 - 2025 Part no. T10208523...

This manual is also suitable for:

Q2111-eQ2112-e