Call Transfer - Grandstream Networks GHP63 Series User Manual

During an active call, press the MUTE button
indicate that your microphone is muted.

Call Transfer

Attended Transfer
1. Alice is talking with Bob.
2. Alice presses Flash, "Transfer", or "New Call" to initiate a new call to Carl, and Bob is held automatically.
3. Carl answers the call, and Alice talks with Carl about Bob, then Alice Clicks on transfer soft key, and Bob will be
transferred to Carl.
4. If Carl rejects or does not answer the call, Alice could press "FLASH" or "Back" retrieve the call with Bob.
5. If the call is still ringing, Alice could cancel the new call by pressing "FLASH" or "Back", and retrieve the call with Bob
automatically.
Blind Transfer
1. Alice is talking with Bob.
2. Alice presses Flash or "New call" to initiate a new call to Carl, and Bob is held automatically.
3. Alice composes Carl's extension and clicks on "Transfer", then clicks on Blind Transfer,
4. Carl will be transferred directly to Bob.
Note
For these Transfer processes to work, the "Enable Recovery on Blind Transfer" feature needs to be disabled in the web UI under
Account => Call Settings => Transfer.
Voicemail
The Waiting Message Indicator will blink in a green color when there is a new voicemail. To listen to the voicemail, please
press the Voicemail button on the phone, and provide the voicemail Password
to mute/unmute the microphone. The LED will light up in red to