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Section 5: Technical Support
If you are experiencing trouble with your touchscreen display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Customer Service. Worldwide technical support
phone numbers are available on the last page of this use manual.
Solutions to Common Problems
Problem
The touchscreen display does not respond
when turning on the system
Monitor display is dim
Monitor display is blank
Monitor displays an "Out Of Range" message
Monitor display image looks strange
Touch functionality doesn't work
The OSD buttons or power button
does not respond when pressed
Suggested Troubleshooting
Check that the DC power adaptor is properly connected Verify the DC power adaptor is functioning
Use the OSD to increase the brightness. Use the OSD to increase the contrast
* If it happens on 95, 96 Series: Also check if Protection Mode is
active, there is a "Exclamation" mark on the Top-Left corner of OSD
main menu. Go to page. 14 for the details.
If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode Press any key / move the
mouse / touch the touchscreen to see if the image reappears Check that the signal source device is turned on
Check that that there are no loose cable connections
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touchscreen display (see website for specifications)
Adjust your computer's resolution/timing mode to be within the allowable timing ranges
specified for your touchscreen display (see website for specifications)
Use the Auto Adjust function in the OSD
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers
Check to see if the OSD lock or power lock functions is on
User Manual: 90 Series RevB
UM600129 Rev D, page 15 of 28
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