Chapter 4 - Technical Support - Elo Touch Solutions IDS 3201L User Manual

Chapter 4 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
Problem
The Computer Module does not turn on
when the power button is pressed.
Monitor display is dim
Monitor display is blank.
Monitor displays an "Out Of Range"
message
Touch functionality doesn't work
Technical Assistance
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual's last page for worldwide technical support phone numbers.
Technical assistance for Computer Modules running Windows OS are also available on the computer
in the Support Information section of the Systems Properties menu. The Systems Properties menu can
be accessed by:
1. Right-clicking the My Computer icon and selecting Properties from the drop-down menu, or
2. Clicking the Start button; go to the Settings -> Control Panel menu and selecting the System icon
Suggested Troubleshooting
Disconnect the AC power cable and verify that the
Computer Module is properly installed. Reconnect
the AC power cable and turn on the system.
Use the OSD to increase the touchmonitor
brightness and/or contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key, move the mouse, and/or touch the
touchscreen and verify that the monitor displays
content.
Adjust computer resolution/timing mode to be within
the allowable timing ranges specified for the
touchmonitor. Refer to www.elotouch.com for Elo
touchmonitor specification.
Verify that your Computer Module has the latest
drivers installed. Refer to the Computer Module
Installation herein for details.
User Guide–Computer Module
UM600040 Rev A, Page 20 of 33