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Using the HotWire Diagnostics
Utility
Troubleshooting
5100-A2-GB22-10
Typically, you run your Diagnostics Utility to help troubleshoot your RTU. Review
the following symptoms and possible solutions to help in solving any problems
you may encounter during RTU operation. To use the utility, refer to
the Main
Menu.
Symptom
Possible Cause
RTU does not
Power cord is
power On.
loose.
Front panel LNK
Bad DSL
and/or CD LEDs are
connection.
off.
Not receiving data.
Network Link is
down.
MAC address not
acquired or set.
Ethernet Port not
functioning
properly.
Possible Solution
1. Check power cord.
2. Check power switch.
3. Try a different AC outlet.
1. Attempt to reset the RTU; see
the
RTU.
2. Check the DSL connection.
3. Contact customer service
representative.
1. Check if link is up; see
Transmission Statistics and Network
Status. Run Remote Loopback test; see
Running Loopback Tests .
2. Display MAC Address; see
RTU
Status. If the MAC address was
not acquired or set, try to issue a
request on the TCP/IP stack. Wait for
1 minute and try to display the MAC
address again. If the MAC address is
not set, see
Address.
3. Perform External Ethernet Loopback to
determine if the port is working; see
Running Loopback
April 1997
3
Accessing
Resetting
Viewing
Checking
Setting/Changing MAC
Tests.
3-1
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