Warranty - Quickie Q50 R Carbon Directions For Use Manual

12.0 Warranty

THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* (on behalf of the manufacturer) provides a guarantee, as set out in the warranty condi• ons, for products to its
customers covering the following.
Warranty conditions:
1. Should a part or parts of the product require repair or replacement as a result of a manufacturing and/or material fault within 12
months, then the aff ected part or parts will be repaired or replaced free of charge. The warranty will only cover manufacturing
defects.
2. BATTERIES - The ba" eries are covered by a one (1) year warranty provided through the original ba" ery manufacturers.
3. To enforce the warranty, please contact the supplier of your wheelchair – e.g. the Sunrise Medical Approved dealership or
Healthcare provider with the exact details of the nature of the diffi culty. Should you be using the product outside the area covered
by the Sunrise Medical customer service agent, repairs or replacement will be carried out by another agency as designated by the
manufacturer. The product must be repaired by a Sunrise Medical designated Customer Service agent (dealer).
4. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in accordance with
these warranty condi• ons for the remaining warranty period for the product in accordance with point 1.
5. For original spare parts which have been fi " ed at the customer's expense, these will have a 6 months guarantee (following the
fi % ng) in accordance with these warranty condi• ons.
6. Claims from this warranty shall not arise, if a repair or replacement of a product or a part is required for the following reasons:
a. Normal wear and tear, which include but is not limited to the following parts where fi " ed; ba" eries, armrest pads, upholstery,
• res, brakes shoes, ferrules, etc.
b. Any overloading of the product, please check the EC label for maximum user weight.
c. The product or part has not been maintained or serviced in accordance with the manufacturer's recommenda• ons as shown in
the user instruc• ons and/or the service instruc• ons.
d. Accessories have been used which are not specifi ed as original accessories.
e. The product or part having been damaged by neglect, accident or improper use.
f. Changes/modifi ca• ons have been made to the product or parts, which deviate from the manufacturer's specifi ca• ons.
g. Repairs have been carried out, before our Customer Service has been informed of the circumstances.
7. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical.
8. Life expectancy
We es• mate a life expectancy of fi ve years for this product, provided that:
• It is used in strict accordance with the intended use as set out in this document.
• All maintenance and service requirements are met.
The es• mated life expectancy can be exceeded if the product is carefully used and properly maintained, provided that technical
and scien• fi c advances do not result in technical limita• ons.
The life expectancy can also be considerably reduced by extreme or incorrect usage.
The fact that we es• mate a life expectancy for this product does not cons• tute an addi• onal warranty..
* Means the Sunrise Medical facility from which the product was purchased.
Additional Notes For Australia Only:
i. For goods distributed by Sunrise Medical Pty Ltd in Australia, our goods come with a guarantee by Sunrise Medical (on behalf of
the manufacturer) that cannot be excluded under Australian Consumer Law.
ii. You are en• tled to a replacement or refund for a major failure and for compensa• on for any foreseeable loss or damage.
iii. You are also en• tled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
iv. The benefi ts to you given by this warranty are in addi• on to your other rights and remedies under a law in rela• on to the goods
to which the warranty relates.
Q50 R Carbon 38 000690871.NA Rev. A