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Vehicle operating data
An electronic control unit (ECU) is installed in
your vehicle to process data and operate the ve-
hicle. ECU process data received from vehicle
sensors or generated by ECU themselves or ex-
changed between controllers. Some control units
are necessary for the safe operation of your vehi-
cle, some are there to support you while driving
(such as a vehicle driver assistance system), and
some are there for comfort driving or infotain-
ment functions.
These include, for example:
– Vehicle status information, e.g. speed, deceler-
ation, lateral acceleration, number of wheel
revolutions and display of closed seat belts.
– Ambient conditions, e.g. temperature, rain,
and distance.
As a rule, this data is volatile and is not stored
beyond the operating time and is only processed
in the vehicle itself.
Control units often contain data storage devices
(including vehicle keys). These are used to docu-
ment information regarding the vehicle status,
component load levels, maintenance require-
ments, technical events and faults on a tempora-
ry or permanent basis.
Depending on the technical equipment, the fol-
lowing data is stored:
– Operating states of system components, e.g.
filling levels, tyre pressure, status of the vehi-
cle battery.
– Faults or malfunctions in important system
components, e.g. lights, brakes
– System reactions to specific driving situations,
e.g. triggering of an airbag, intervention of the
stability control systems.
– Information on events which damaged the ve-
hicle.
– The electric vehicle is in the state of charging
the high voltage battery, and the remaining
mileage is estimated.
In special cases, e.g. when the vehicle has detec-
ted a malfunction, it may be necessary to store
data that would normally only be volatile.
Information on the convenience functions and
infotainment system
You can store convenience settings (personalisa-
tion) in the vehicle and change or reset them at
any time.
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Owner's manual
Depending on the equipment in the vehicle, this
includes, for example:
– Settings of the seat and steering wheel posi-
tions.
– Running gear and air conditioning settings.
– Personalised settings such as mirror adjust-
ment or background lighting.
Depending on the equipment installed, you may
be able to store your own data in the vehicle's In-
fotainment system.
Depending on the equipment in the vehicle, this
includes, for example:
– Media files for playback of music, films or pho-
tos in an Infotainment system.
– Address book data for use with a hands-free
system or navigation system.
Vehicle fault information
Based on user complaints, repairman will collect
information reflecting complaints such as noise,
service fluid leakage, warning lights, hardware
defects and other information through photos,
videos or recordings of varying duration to sup-
port the analysis of your complaint.
Notification on Outbound Data
Transfer
In principle, personal information collected and
generated by FAW-Volkswagen Automobile Co.,
LTD. (hereinafter referred to as "FAW-VW") and
authorized dealers of FAW-VW (hereinafter refer-
red to as "Dealers") within the territory of the
People's Republic of China will be stored within
the territory of the People's Republic of China.
However, as the Volkswagen brand provides
products or services through resources and serv-
ers all over the world, it means that when Faw-
VW and its dealers provide you with vehicle re-
pair, replacement and return services, your per-
sonal information (VIN code, vehicle running da-
ta, vehicle fault information, etc.) shall be ob-
tained after obtaining your authorized consent in
order to check the claim form and inquire the ve-
hicle maintenance information. See below) may
be transmitted to or accessed from jurisdictions
outside the People's Republic of China, including
the European Union, Switzerland, the United
Kingdom, Japan, Mexico, Malaysia, Turkey, and
we will inform users of any changes in the scope
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