Troubleshooting - STEINEL L 800 Manual

12. Troubleshooting

Malfunction
Sensor-switched light without
power
Sensor-switched light will not
switch ON
Sensor-switched light will not
switch OFF
Sensor-switched light will not
switch OFF completely
Sensor-switched light switching
ON when it should not
Large metal objects, such
as cars or metal walls, in the
detection zone
LED floodlight is not shown in
the Bluetooth listing
Forgotten password?
App won't start
Settings for LED floodlight are
greyed out
No Bluetooth LED floodlight
found
No connection being set up from
smartphone to LED floodlight
Cause
■ Fuse has tripped,
not switched ON,
break in wiring
■ Short circuit
■ Twilight control set to night
mode during daytime operation
■ Mains switch OFF
■ Fuse has tripped
■ Detection zone not correctly
adjusted
■ Continued movement within the
detection zone
■ Basic lighting level selected
■ Wind is moving trees and
bushes in the detection zone
■ Cars in the street are detected
■ Change detection zone
■ Incorrect region selected
■ Location is not activated
■ LED floodlight is not declared as
group master (slave mode)
■ LED floodlight is not in reach
■ Bluetooth is deactivated on
smartphone
■ Smartphone too close to device
■ Smartphone not compatible
with app
■ App version not up to date
– 19 –
Remedy
■ Activate, change fuse, turn ON
mains switch, check wiring with
voltage tester
■ Check connections
■ Reset
■ Switch ON
■ Activate, change fuse, check
connection if necessary
■ Readjust
■ Check detection zone and
readjust if necessary
■ Turn programme selector dial to 0
■ Change detection zone
■ Change detection zone
■ e.g. park car somewhere else
■ Settings
 Region EU / Region US
■ After entering wrong password:
"Reset password" button; switch
power supply OFF and back ON
again within 10 minutes; then
re-enter password
■ Activate location in smartphone
settings
■ Set master floodlight
■ Declare LED floodlight as master
■ Check whether Bluetooth is
activated on smartphone or
reduce distance to the product
■ Re-start search
■ Distance to LED floodlight at
least 1.5 m
■ Use different smartphone
■ Update Steinel Connect App in
app store
GB