BIXOLON SRP-Q300II User Manual
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BIXOLON SRP-Q300II User Manual

BIXOLON SRP-Q300II User Manual

Thermal receipt printer
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User's Manual
SRP-Q300II
THERMAL RECEIPT PRINTER
Ver. 1.00
www.bixolon.com

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Summary of Contents for BIXOLON SRP-Q300II

  • Page 1 User’s Manual SRP-Q300II THERMAL RECEIPT PRINTER Ver. 1.00 www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.
  • Page 3 SRP-Q300II Warning Hazardous moving parts Keep fingers and other body parts away Pull the print head lever can be stop all moving parts. IEC 60417-6057 (2011-05) for other moving parts. Mise en garde Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par l'électricité...
  • Page 4 SRP-Q300II Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 SRP-Q300II Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 6: Warning & Caution

    Do not connect multiple products to a Only use authentic products from single or faulty power outlet. Use only BIXOLON. The company will not provide grounded power outlets that meet the post-sale support for damaged or other industry standard. Noncompliance may quality issues that any fake cause electric shock or fire.
  • Page 7 Do not place heavy product, please contact the original objects, liquids, or metals on the place of purchase or through product. This could cause damage to BIXOLON website’s product repair the product or a fire. page (http://www.bixolon.com). Ver. 1.00 - 7 -...

  • Page 8: Manual Introduction

    SRP-Q300II Manual Introduction This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.
  • Page 9 SRP-Q300II Product Symbol Introduction DC (Direct current) Error, Warning, Caution Paper Empty Paper Feeding Stand-By USB-A USB-B USB-C Ethernet / Lan Ver. 1.00 - 9 -...

  • Page 10: Printer Introduction

    SRP-Q300II Printer Introduction SRP-Q300II printers have been designed to be connected to various types of electronic devices such as POS (Point Of Sales), and computer peripheral devices. The main features of the printer are as follows 1. THERMAL RECEIPT PRINTER 2.

  • Page 11: Table Of Contents

    SRP-Q300II Table of Contents Copyright ..........................2 WARNING & CAUTION ......................6 Manual Introduction ......................8 Printer Introduction ......................10 1. Preparation ........................12 2. Product Part Names ..................... 13 2-1 Printer Part Names ......................13 2-2 Interface Part Names ..................... 14 2-2-1 USB Interface ......................

  • Page 12: Preparation

    SRP-Q300II 1. Preparation • If there is any part missing, please contact the place of purchase. • The actual part may look different from the image. SRP-Q300II Standard Components Installation Guide Paper AC/DC Adapter Foot Rubber sPower Cord EMI-Core Option Components...

  • Page 13: Product Part Names

    SRP-Q300II 2. Product Part Names 2-1 Printer Part Names Power Slice Switch Feed Button Printer Cover Cable Cover Cover-Open Lever Ver. 1.00 - 13 -...

  • Page 14: Interface Part Names

    SRP-Q300II 2-2 Interface Part Names • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface. 2-2-1 USB Interface 2-2-1-1 USB A-Type Interface (3 Ports) Compatible USB peripherals (e.g., barcode scanner, customer display) can be connected and used with the printer.

  • Page 15: Usb B-Type Interface

    SRP-Q300II 2-2-1-2 USB B-Type Interface Pin No. Signal Name Function Shell Shield Frame Ground VBUS Host Power Data Line (D-) Data Line (D+) Signal Ground Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

  • Page 16: Usb C-Type Interface

    SRP-Q300II 2-2-1-3 USB C-Type Interface The USB-C Type interface supports data communication and charging of a smart device. Pin No. Signal name Function Pin No. Signal name Function Frame Shell Shield Ground Signal Signal Ground Ground VBUS Power VBUS Power...
  • Page 17 SRP-Q300II Check the Smart Device mode settings of the printer before connecting any smart devices. The Smart Device mode can be changed through the Unified POS Utility or Memory Switch Settings mode. Smart Device Mode Remark iOS Device Default Android Device...

  • Page 18: Ethernet Interface

    - Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) we're offering it. - Use the ferrite core by wrapping it around the cable. - Attach the EMI-core to the included Ethernet cable before connecting it.

  • Page 19: Wireless Lan Interface (Option)

    (PDA, PC, smartphone, tablet PC, etc.). Refer to the Wireless LAN Connection Manual for more detailed instructions about how to establish the connection. The network connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. 2-2-4 Bluetooth Interface (Option)

  • Page 20: Drawer Kick-Out Port

    SRP-Q300II 2-3 Drawer Kick-out Port • Connect the cash drawer connection cable to the drawer kick-out port on the rear side of the printer. Pin No. Signal Name Direction Frame Ground Drawer Kick-out Drive Signal 1 Output Drawer Open/Close Signal...

  • Page 21: Installation & Usage

    SRP-Q300II 3. Installation & Usage 3-1 Printer Installation Placings - Allow sufficient space around the printer for proper ventilation. - Do not place objects close to the back or bottom of the printer, which may hinder the air circulation. - Install the printer on a flat and level surface.

  • Page 22: Power Connection

    • Face the flat side of the power cable to the bottom of the printer and connect the power cable to the power port. - Only use a power supply provided by Bixolon. Bixolon shall bear no responsibility for damage caused by using a third-party power supply.

  • Page 23: Inserting And Changing The Paper Roll

    SRP-Q300II 3-3 Inserting and changing the paper roll Use paper roll that complies with the specifications. If you use a paper roll including paper core attached to paper, the paper may not be properly recognized as paper Empty due to not proper releasing of paper.
  • Page 24 SRP-Q300II 2) Replace with a new one as shown in the image. 3) Check the orientation of the roll paper when inserting it into the printer. 4) Pull out a small amount of paper as shown in the picture, and close the Pinter Cover.
  • Page 25 SRP-Q300II 5) Cut the paper as shown in the following picture. Ver. 1.00 - 25 -...

  • Page 26: Using Controller

    SRP-Q300II 3-4 Using Controller Explanation Error LED is on when there is an error Error LED such as no paper roll, open cover, etc. Paper LED is on when the paper roll is almost used up or there is no paper roll inside.

  • Page 27: Self-Test

    SRP-Q300II 4. Self-Test The self-test checks whether the printer has any problems. If the self-diagnostics reveal no error in the printer, please see other device or software. If the printer does not run normally, please contact the place of purchase.
  • Page 28 SRP-Q300II 4-1 If “Exit SELF-TEST” is selected ① The Self-Test ends automatically as it prints the following line and cuts the paper. - COMPLETED - ② The printer goes into normal print mode upon completion of the Self-Test. 4-2 If “Mode Selection” is selected ①...
  • Page 29 SRP-Q300II 4-2-1 If “VMSM Selection” is selected ① The following lines will be printed when the VMSM opens. ** VMSM Selection ** 0 : Save Setting and exit 1 : Print current settings 2 : Set Print Density 3 : Set Print Speed...

  • Page 30: Maintenance

    SRP-Q300II 5. Maintenance 5-1 Paper Jam 1) Power cycling the printer will return the movable blade to its home position and clear minor paper jams. 2) Open and close the printer cover if power cycling does not solve the problem.

  • Page 31: Cleaning Printer

    SRP-Q300II 5-2 Cleaning Printer • The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.
  • Page 32 SRP-Q300II - Be sure to clean after turning the printer off. - Be careful not to leave scratches in the print head The printer may be damaged. - Print head is very hot while the printer is printing, so clean the printer after cooling it sufficiently with power off.

  • Page 33: Specifications

    SRP-Q300II 6. Specifications 6-1 Printer Specifications Printing Method Thermal printing Dot Density 203 dpi (8dots/mm) Printing Width 72 mm Roll Width 79.5±0.5 mm No. of Characters per Line (Default Value) 48 (Font A) ,64 (Font B) ,64 (Font C) Printing Speed Max.

  • Page 34: Recommended Papers

    - The use of papers other than those recommended above may cause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers. - If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.
  • Page 35 SRP-Q300II Revision history Ver. Date Description 1.00 27-12-2023 Ver. 1.00 - 35 -...

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