BIXOLON SRP-Q300 User Manual
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BIXOLON SRP-Q300 User Manual

Thermal receipt printer
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User's Manual
SRP-Q300/Q302
THERMAL RECEIPT PRINTER
Ver. 2.00
www.bixolon.com

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Summary of Contents for BIXOLON SRP-Q300

  • Page 1 User’s Manual SRP-Q300/Q302 THERMAL RECEIPT PRINTER Ver. 2.00 www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.
  • Page 3 SRP-Q300/Q302 Warning Hazardous moving parts Keep fingers and other body parts away Pull the print head lever can be stop all moving parts. IEC 60417-6057 (2011-05) for other moving parts. Mise en garde Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par l'électricité...
  • Page 4 SRP-Q300/Q302 Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 SRP-Q300/Q302 Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 6: Warning & Caution

    Do not connect multiple products to a Only use authentic products from single or faulty power outlet. Use only BIXOLON. The company will not provide grounded power outlets that meet the post-sale support for damaged or other industry standard. Noncompliance may quality issues that any fake cause electric shock or fire.
  • Page 7 Do not place heavy product, please contact the original objects, liquids, or metals on the place of purchase or through product. This could cause damage to BIXOLON website’s product repair the product or a fire. page (www.bixolon.com). Ver. 2.00 - 7 -...

  • Page 8: Manual Introduction

    SRP-Q300/Q302 Manual Introduction This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.
  • Page 9 SRP-Q300/Q302 charge Ethernet Ver. 2.00 - 9 -...

  • Page 10: Printer Introduction

    The SRP-Q300 series is a multi-functional cube 3-inch (80mm) cube Thermal Desktop printer offering flexible mPOS receipt printing from smart devices. Supporting front-exit printing, the SRP-Q300 series is designed to free up counters space and compliment the latest mPOS system. The complete series includes the SRP-Q300 (mPOS Printer), SRP- Q300B(Built-in Battery) and SRP-Q300H (B-gate mPOS hub).

  • Page 11: Table Of Contents

    SRP-Q300/Q302 Table of Contents Copyright ..........................2 WARNING & CAUTION ....................... 6 Manual Introduction ......................8 Printer Introduction ......................10 1. Preparation ........................12 2. Product Part Names ....................13 2-1 Printer Part Names ......................13 2-2 Interface Part Names ...................... 14 2-2-1 USB (Built-in) ......................

  • Page 12: Preparation

    SRP-Q300/Q302 1. Preparation • If there is any part missing, please contact the place of purchase. • The actual part may look different from the image. SRP-Q300H/ SRP-Q300B SRP-Q300/302 Q302H (Battery Model) (B-gate Model) Standard Components AC/DC Adapter Power Cord...

  • Page 13: Product Part Names

    SRP-Q300/Q302 2. Product Part Names 2-1 Printer Part Names Controller Manual Cutter B-gate Printer Cover Ver. 2.00 - 13 -...

  • Page 14: Interface Part Names

    SRP-Q300/Q302 2-2 Interface Part Names • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface. 2-2-1 USB (Built-in) - Printer Set USB Port (Device Function) - B-gate Set USB Port...
  • Page 15 SRP-Q300/Q302 - Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost. - Do not separate and use the printer and B-gate on models SRP-Q300H / Q302H. (Externally exposed power terminals may cause malfunction.)

  • Page 16: Ethernet Interface

    SRP-Q300/Q302 2-2-2 Ethernet Interface - Printer Set Ethernet Port - B-gate Set Ethernet Port Pin No. Signal Name Designation (Color) Function WHITE ORANGE Transmit + ORANGE Transmit - WHITE GREEN Receive + BLUE WHITE BLUE GREEN Receive - WHITE BROWN BROWN Ver.
  • Page 17 - The communication ports (USB, Ethernet) in the printer set for models SRP-Q300H/302H will be deactivated. - Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 2.00 - 17 -...

  • Page 18: Wireless Lan Interface (Option)

    USB dongles listed above. - Refer to the Network Connection Manual for more detailed instructions about how to establish the connection. The Network connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 2.00...

  • Page 19: Bluetooth Interface (Option)

    (PDA, PC, smartphone, tablet PC, etc.) Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website (www.bixolon.com) We're offering it. Ver. 2.00 - 19 -...

  • Page 20: Nfc (Near Field Communication) (Built-In)

    SRP-Q300/Q302 2-2-5 NFC (Near Field Communication) (Built-in) 1) NFC Communication Specifications Item Specifications Frequency 13.56 MHz Standard ISO14443A – 106Kbps Type Tag Type 2 Range Max. 10mm* 2) NFC Connection • The printer supports near-field communication with NFC-enabled devices. (PDA, smartphone, tablet PC) •...

  • Page 21: Drawer Kick-Out Port

    SRP-Q300/Q302 2-2-6 Drawer Kick-out Port Connect the Drawer Kick-out connection cable to the drawer kick-out connector on the rear side of the printer. Drawer kick-out port Pin No. Signal Name Direction Frame Ground Drawer Kick-out Drive Signal 1 Output Drawer Open/Close Signal...

  • Page 22: Customer Lcd Port

    SRP-Q300/Q302 2-2-7 Customer LCD Port Connect the BIXOLON Customer LCD Display BCD-3000 cable to the LCD Port located at the rear of the printer. LCD Port Pin No. Signal Name Direction +5VDC Output Output Input Signal Ground Input Output - The port is designed for BIXOLON Customer LCD Display BCD-3000 only and other connector cables cannot be used.

  • Page 23: Installation & Usage

    SRP-Q300/Q302 3. Installation & Usage 3-1 Printer Installation Placings - Allow sufficient space around the printer for proper ventilation. - Do not place objects close to the back or bottom of the printer, which may hinder the air circulation. - Install the printer on a flat and level surface.

  • Page 24: Turn On The Power

    SRP-Q300/Q302 3-2 Turn on the Power 1) After turning the printer off, connect the AC/DC adapter jack to the printer’s power port. - Printer Set Power Port AC/DC Adapter Jack - B-gate Set Power Port AC/DC Adapter Jack 2) When connecting the adapter jack, ensure that it is inserted in the correct direction.
  • Page 25 Failure to do so may result in damage to the product. - Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply.

  • Page 26: Inserting And Changing The Paper Roll

    SRP-Q300/Q302 3-3 Inserting and changing the paper roll Use paper roll that complies with the specifications If you use a paper roll including paper core attached to paper, the paper may not be properly recognized as paper Empty due to not proper releasing of paper.
  • Page 27 SRP-Q300/Q302 2) Remove the empty paper roll and replace with a new one as shown in the image. 3) Check the orientation of the roll paper when inserting it into the printer. 4) Pull out a small amount of paper as shown in the picture, and close the cover.
  • Page 28 SRP-Q300/Q302 5) Cut the paper as shown in the following picture. Ver. 2.00 - 28 -...

  • Page 29: Using Printer Functions

    SRP-Q300/Q302 3-4 Using Printer Functions Explanation Red light will be on in various error conditions such Error (LED) as out of paper, cover open, etc. Red light will be on when there is no paper or paper almost runs out. If this light keeps blinking, it means...

  • Page 30: Battery Indication Lamp

    SRP-Q300/Q302 3-5 Battery Indication Lamp Explanation Red LED is light turns on when charging circuit or Error (LED) battery malfunction. The red LED lights up when charging, the blue LED Power (LED) lights up when fully charged, and the red LED below 20V flashes.

  • Page 31: Printer Setting Change

    SRP-Q300/Q302 4. Printer Setting Change This product does not support Dip Switch. In order to change the product’s configuration, use either the virtual memory switch utility or the virtual memory switch management function when performing a self-diagnosis. - Turn the product power ON/OFF by using the virtual memory switch utility.

  • Page 32: Self-Test

    SRP-Q300/Q302 5. Self-Test The self-test checks whether the printer has any problems. If the self-diagnostics reveal no error in the printer, please see other device or software. If the printer does not run normally, please contact the place of purchase.
  • Page 33 SRP-Q300/Q302 (1) If “Continuous SELF-TEST” is selected ① Press the Feed button for less than one second to print the preset page. ② The self-test ends automatically as it prints the following line and cuts the paper *** COMPLETED *** ③...
  • Page 34 SRP-Q300/Q302 (2) If “VMSM Selection” is selected ① The following lines will be printed when the VMSM opens. ** VMSM Selection ** 0 : Exit and reboot printer 1 : Print current settings 2 : Set Print Density 3 : Set Print Speed...

  • Page 35: Hexadecimal Dumping

    SRP-Q300/Q302 6. Hexadecimal Dumping This function allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

  • Page 36: Maintenance

    SRP-Q300/Q302 7. Maintenance 7-1 Paper Jam 1) Power cycling the printer will return the movable blade to its home position and clear minor paper jams. 2) Open and close the printer cover if power cycling does not solve the problem.

  • Page 37: Cleaning Printer

    SRP-Q300/Q302 7-2 Cleaning Printer • The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

  • Page 38: Specifications

    3-inch 72 mm Roll Width 3-inch 79.5±0.5 mm SRP-Q300: 42 (Font A) ,56 (Font B) ,56 (Font C) No. of Characters per Line SRP-Q302: 48 (Font A) ,64 (Font B) ,64 (Font C) (Default Value) Printing Speed Max. 220 mm/sec...

  • Page 39: Recommended Papers

    - The use of papers other than those recommended above may Cause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers. - If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.
  • Page 40 SRP-Q300/Q302 Revision history Ver. Date Description 1.00 01-06-2017 1.01 16-01-2018 Add MSR/SCR Model 1.02 12-06-2018 Add B-gate separation status 1.03 06-05-2020 Add SRP-Q300D, 302D Model 1.04 20-08-2021 Add certificate (less communication) 2.00 07-11-2023 New form Ver. 2.00 - 40 -...

This manual is also suitable for:

Srp-q302

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