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Warranty
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Dorel Juvenile Group, Inc. (DJG) warrants this product to the original
retail purchaser as follows: This product is warranted against
defective materials or workmanship for one year from the date of
original purchase.
An original receipt is required to validate your warranty.
DJG will, at its option, provide replacement parts or replace this
product. DJG reserves the right to substitute if the part or model has
been discontinued.
To make a claim under this warranty, please contact our Consumer
Care Department by phone: 1-800-951-4113 or text: 1-812-652-
2525. Our hours of operation are from 8:00 a.m. to 6:00 p.m. EST
Monday through Thursday and from 8:00 a.m. to 4:30 p.m. on Friday.
Proof of purchase is required and shipping charges are the
responsibility of the consumer.
Warranty Limitations: This warranty does not include damages which
arise from misuse or abuse of this product.
Limitation of Damages: The warranty and remedies as set forth are
exclusive and in lieu of all others, oral or written, expressed or implied.
In no event will DJG or the dealer selling this product be liable to you
for any damages, including incidental or consequential damages,
arising out of the use or inability to use this product.
Limitation of warranties and other warranty terms and state law
rights: Any implied warranties, including implied warranties of the
merchantability and fitness for a particular purpose, shall be limited to
the duration and terms of the express written warranty.
Some states do not allow limitations as to how long an implied
warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may have other
rights, which vary from state to state. Neither DJG nor the dealer
selling this product authorized any person to create for it any other
warranty, obligation, or liability in connection with this product.
Please note: Our product warranty only applies when purchased
from an authorized Maxi-Cosi retailer. The origin of products not
purchased through these authorized retailers is unknown and could be
counterfeit.
We cannot support products from an unknown origin as we cannot
verify the handling or condition of such merchandise. We maintain a
strong network of authorized retailers to ensure you are purchasing
safe and complete products.
Fulfillment by a third party does not guarantee you are purchasing
from one of these authorized retailers. Pricing which is inconsistent
with the majority of retailers is a strong indication that the retailer
is not authorized, as we have a consistent price offering across all
authorized retailers.
If you are unsure of the authorization status of a retailer you are
considering purchasing from, or have purchased from, you can check
www.maxicosi.com/us-en/shops.aspx; or call our Consumer Care
Department at 1-800-951-4113; or text us at 1-812-652-2525.
Troubleshooting
1. If the car seat's buckle or harness release lever sticks or you
cannot get the straps tight enough around your child:
Do not lubricate. Check around the lever and the retractor for
dropped food, sticky spilled drinks, dirt, leaves, etc. Clean with warm
water and/or remove the object with tweezers. If you cannot get the
harness to adjust and remain tight with the buckle securely locked,
do not use this car seat.
2. If your harness twists:
Straighten the harness each time you put your child in the car seat to
help prevent twisting. Lock the buckle and tighten the harness so it
will be ready for next use.
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