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Module status information
Module status information for verifying and troubleshooting the module connection status or errors can be
found through the Interactive Services menus. To access these, press [*][8][Installer Code][851]. See the
following table for potential module states.
Status
Idle
Most common state. Module is not actively sending data and no errors are present.
Roaming
Roaming on partner network.
SIM Missing
The SIM card is missing.
PowerSave
AC power is down.
Mode
Registering... The module is trying to register on the LTE network.
Connection
The module is registered on the LTE network but cannot connect with Alarm.com. Contact Alarm.com
Error
technical support for more information.
Radio portion of the module is not operating correctly. Power cycle the panel and call Alarm.com
Radio Error
technical support if the trouble persists.
Server Error
Identifies a server error. If it persists, the account may have been set up incorrectly.
Connected
Currently connected and transmitting information to the Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating...
Updating signal level.
In addition, some of the information can be retrieved via long key presses from the keypad. Press and hold the
following panel keys for 2 seconds to display the given information on the panel display. Most messages are
displayed for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds.
Status
keys
1 key
10-digit module serial number needed to create the Alarm.com customer account.
2 key
Module firmware version (e.g., 181a).
Initiate communication test over the cellular path.
3 key
Important: This test is required to correctly complete the installation.
4 key
Initiate communication test over the broadband path.
Wireless signal strength level and module status or error, if any. The panel will display the signal level in
5 key
bars (0 to 5) and as a numerical value (0 to 31) followed by the connection mode.
Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g., Battery:
6 key
6.79v, AC Power OK).
7 key
Use only when instructed by Alarm.com Technical Support.
8 key
LTE frequency used by the module.
Troubleshooting LEDs
Status LEDs indicate network and module status. The following figure shows the location of the status LEDs
on the TL880LE module.
T
ROUBLESHOOTING
Description
Description
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Troubleshooting
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