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English
Error message Cause
E1 (UV)
26
- Banknote is a sus-
pected counterfeit.
- The integrated UV
features of banknotes
may become weaker
when a banknote is
old / heavily used or
when it has accen-
dentally been washed
with the laundry.
More info, articles, tutorials and videos at: support.safescan.com
Solution(s)
- Count the banknote
again to double
check if the problem
persists.
- Make sure that the
device is not under
direct strong light
source since this may
disrupt the UV sen-
sors.
- Clean the sensors
and remove any dust
that may have acci-
dentally blocked the
sensors.
- If the banknote is in
fact genuine, lower
the UV sensitivity
level and count the
banknote again.
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