Roborock Q80ULL User Manual page 11

Common Issues Common Issues
Problem Solution
• The battery level is low. Put the robot on the
charging dock and charge it before use.
Unable to power on
• The battery temperature is too low or too high. Only
use the robot within the range of 4-40°C (39-104°F).
• Check the power indicator light turns on and that
both ends of the power cable are properly connected.
Unable to charge
• If contact is poor, clean the contact areas on the
charging dock and the robot.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to
Slow charging extend battery life.
• The charging contacts may be dirty. Wipe them with
a dry cloth.
• There are too many obstacles near the charging
dock. Move it to an open area.
Unable to dock
• The robot is too far from the charging dock. Place it
closer and retry.
Abnormal behavior • Restart the robot.
• The main brush, side brush, main wheels, or
Noise during
omnidirectional wheel may be jammed. Turn off the
cleaning.
robot and clean them.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area
with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi,
Unable to connect
download the latest mobile app, and retry.
to WiFi • The current Roborock robot is not supported. You
can find supported models in the app.
• Unable to connect to WiFi abruptly. There may
be an error with your router settings. Contact
Roborock customer service for additional support.
Poor cleaning • The dustbin is full and needs emptying.
ability or dust • The filter is blocked and needs cleaning.
falling out • The main brush is jammed and needs cleaning.
Scheduled
• Keep the robot charged. Scheduled cleaning can
cleaning is not
only begin when the battery level is above 20%.
working
Is power always
• The robot will draw power while it is docked
being drawn when
to maintain battery performance, but power
the robot is on the
consumption is minimal.
charging dock?
Does the robot
need to be
charged for at • No, the robot can be used any time after it has been
least 16 hours the fully charged.
first three times it
is used?
• Check whether there is water in the water tank
and use the mobile app to set the scrub intensity
No or little water
or check the manual for full instructions on how
during mopping
to correctly install the mop cloth and mop cloth
mount.
• Check whether there is water in the water tank and
No or little water check the manual for instructions on how to
during washing.
correctly install the dustbin and water tank combo
unit, mop cloth mount and mop cloth.
The robot cannot
return to the • After spot cleaning or a significant position change,
charging dock the robot will re-generate the map. If the charging
after spot cleaning dock is too far away, it may not be able to return to
or when it has
recharge and must be placed on the charging dock
been moved manually.
manually
The robot has
• The wall sensor or cliff sensors may be dirty. Wipe
begun to miss
them with a soft dry cloth.
certain spots
It takes a long time
• The filter may be blocked and need cleaning.
to fill the water tank
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