Troubleshooting - Pit Boss PB1000R2 Assembly And Operation Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No Illumination On Not Connected To
The Control Board Power Source
The Fuse On The
Circuit Board Has
Blown Out
The GFCI Outlet Has
Been Tripped
Faulty Control Board
"Er1" Error Code Grill Probe Wire Not
Making Connection.
"Er2" Error Code Auger Not Primed
Auger Feed System Is
Jammed
Igniter Failure
Insufficient Air Flow
Through Burn pot
"Er3" Error Code Fire has gone out

TROUBLESHOOTING

SOLUTION
Ensure grill is plugged into a working power source. Remove hopper access panel (see
Electric Wire Diagram for diagram), and ensure all wire connections are firmly connected.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Check the fuse for a
broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any
damage. Ensure probe wire connections are firmly connected, and connected correctly to
the digital control board.
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets reach the burn pot. Follow Hopper Priming Procedure .
Remove cooking components from the grill barrel. Turn the temperature control dial to
SMOKE, and visually inspect the auger feed system.
Remove the two screws on the front facing panel of the hopper, above and below the
Digital Control Board. Lift up slightly, and carefully pull it forward. Inspect the auger feed
motor rotation. Ensure the auger motor bracket is not damaged. If not operating properly, call
Customer Care for a replacement part.
Remove cooking components from the main barrel. Turn Temperature Control Dial to OFF,
then to SMOKE, and inspect the igniter. Visually confirm that the igniter is working by
placing your hand above the burn pot and feeling for heat. Visually confirm that the igniter
is protruding approximately 13mm / 0.5 inches in the burn pot. If not operating properly,
follow Manual Start-up Procedure to continue use of grill; however, call Customer Care for
assistance or a replacement part.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
Check hopper for sufficient fuel or if there is an obstruction in the feed system. Remove
pellets and follow Care and Maintenance instructions. Check grill Grill Probe. Follow Care
and Maintenance instructions if dirty. Check burn pot for ash build-up or obstructions.
Follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working
properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty.
Check auger motor to confirm operation, and ensure there is no blockage in the auger tube.
21