Technical Assistance - Valcom V-9964 User Manual

Technical Assistance

When trouble is reported, verify the unit is
turned on and there are no broken
connections leading to the unit.
Assistance in troubleshooting is available
from the factory. When calling from the job
site, you should have a Volt/Ohm Meter and
a telephone test set available for testing. Call
(540) 563-2000, press 1 for Technical
Support, or visit our Website at
http://www.valcom.com.
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs (major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX:
VALCOM LIMITED WARRANTY
Headquarters:
Valcom, Inc.
5614 Hollins Road
(540) 362-9800
Valcom equipment is not field repairable.
Valcom maintains service facilities in
Roanoke, VA. Should repairs be necessary,
clearly tag the unit with your company name,
address, telephone number, contact person
and a description of the problem. Send the
unit to:
Valcom Inc.
Repair and Return Department
5614 Hollins Road
Roanoke, VA 24019-5056
In Canada
CMX Corporation
35 Van Kirk Drive #11 and 12
Brampton, Ontario L7A 1A5
Phone: (905) 456-1072
FAX: (905) 456-2269
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